Sprinklr Marketing Overview

Sprinklr Marketing streamlines organic and paid campaign orchestration across 30+ channels. It offers a unified AI-powered platform to make marketing easy.

Use Cases

Customers recommend Advertisement, Content Management, Social Media Management, as the business use cases that they have been most satisfied with while using Sprinklr Marketing.

Other use cases:

  • Engaging And Following Up
  • Communication Management
  • Campaign Management
  • Training & Onboarding
  • Workflow Management
  • Collaboration
  • Channel Marketing
See all use cases See less use cases

Business Priorities

Improve ROI and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Sprinklr Marketing.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Sprinklr Marketing Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Marketing works with different mediums / channels such as Social Media. and LinkedIn.

Sprinklr Marketing's features include Dashboard, and Personalization. and Sprinklr Marketing support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sprinklr Marketing analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment posit...ions us as a leader in the category." - Kristin Puckett

Sprinklr Marketing, Renderforest Video, InVideo, Crowdriff Platform, TWIPLA, etc., all belong to a category of solutions that help Search and Social Advertising. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Marketing

Top Industries

  • Computer Software
  • Manufacturing
  • Internet

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Sprinklr Marketing is popular in Computer Software, Manufacturing, and Internet and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on Sprinklr Marketing Use Cases

How does Sprinklr Marketing facilitate Content Management?

How can Sprinklr Marketing enhance your Social Media Management process?

How can Sprinklr Marketing enhance your Engaging And Following Up process?

How does Sprinklr Marketing address your Communication Management Challenges?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Marketing solved their Search and Social Advertising needs. Cuspera uses 428 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Search and Social Advertising needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sprinklr Marketing testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living

Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Sprinklr Marketing testimonial

Asher Yiftachel

Head of Paid Acquisition, Software Technology

WalkMe

Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel
Sprinklr Marketing testimonial

Manolo Winkler

Head of Global Social Media

Acer

We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us.

Testimonial By Manolo Winkler
CUSTOMERS TESTIMONIALS
Sprinklr Marketing testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living

Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Sprinklr Marketing testimonial

Asher Yiftachel

Head of Paid Acquisition, Software Technology

WalkMe

Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel
Sprinklr Marketing testimonial

Manolo Winkler

Head of Global Social Media

Acer

We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us.

Testimonial By Manolo Winkler

Case Studies

Retail

CASE STUDY IKEA

IKEA uses Sprinklr’s Unified-CXM platform to monitor global media and brand health. The challenge was to connect social media insights across 460 stores in 62 markets and manage brand risk. Sprinklr’...s Media Monitoring & Analytics gives IKEA real-time, unified views of customer conversations and brand reputation. AI-based crisis detection alerts teams to potential issues early. The dashboard helps stakeholders track brand performance worldwide. IKEA worked with Sprinklr to develop a Media Impact Score for better PR measurement.

Transportation/Trucking/Railroad

CASE STUDY Uber

Uber used Sprinklr to improve customer service. They cut first response time by 33%. SLA compliance improved by 8%. Average case handling time dropped by 89 seconds. Uber managed more customer reques...ts with a unified platform. Sprinklr AI helped Uber respond faster and keep customers happy.

Banking

CASE STUDY Standard Chartered Bank

Sprinklr Unified-CXM helped Standard Chartered Bank improve digital customer experience. The bank used the platform to monitor customer interactions and gain insights across 31 retail markets. In fou...r years, they managed one million customer engagements. Social care interactions increased by 10% year over year. 90% of first responses happened within 10 minutes. The solution reduced churn and improved social customer care.

Information Technology and Services

CASE STUDY Microsoft

Sprinklr Insights helped Microsoft’s social intelligence team turn Voice of Customer data into actionable insights. The team used Social Listening to analyze 8.6 billion mentions in 2021. They double...d the number of projects completed since launch. The solution gave Microsoft a single source of truth for social data. It improved sharing, enabled custom audience segments, and supported key business decisions. Microsoft’s SIP team now drives innovation and shapes marketing and development strategies with better data.

Telecommunications

CASE STUDY Vodafone Germany

Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.

Telecommunications

CASE STUDY Vodafone Germany

Sprinklr Marketing helped Vodafone Germany streamline its social advertising. The team used Auto Boost and Smart Bidding to automate ad creation and improve return on ad spend. They achieved 100% ado...ption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with Auto Boost. The platform unified teams and made campaign insights easy to access.

Video

Modern Marketing and Advertising

Video Thumbnail
lightning

Peers used Sprinklr Marketing for advertisement and content management

Sprinklr Marketing Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (4)
Analytics

4.69/5

Read Reviews (25)
Custom Reports

4.39/5

Read Reviews (67)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (4)
Analytics

4.69/5

Read Reviews (25)
Custom Reports

4.39/5

Read Reviews (67)

Sprinklr Marketing Integrations

Sprinklr Marketing integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

?

for Sprinklr Marketing

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Marketing

Sprinklr Inc. News

Awards

Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards - Business Wire

Sprinklr won the 2025 CCW Excellence Award for Cloud-Based CX Solution of the Year. The recognition highlights Sprinklr Services AI-powered customer experience platform, which supports over 30 digital, social, and voice channels. The award cites innovation, measurable impact on customer satisfaction, operational efficiency, and advanced use of AI, analytics, and automation.

Financial

Sprinklr (CXM) Reports Q1 Earnings: What Key Metrics Have to Say

Sprinklr reported first quarter revenue of $205.5 million. The earnings release highlights key financial metrics for the period, reflecting continued growth in the unified customer experience management software market.

Financial

Sprinklr (CXM) to Release Quarterly Earnings on Wednesday - MarketBeat

Sprinklr (CXM) will announce its quarterly earnings results on Wednesday, providing insights into its financial performance for the recent period.

Financial

Sprinklr Announces Date of First Quarter Financial Results - StreetInsider

Sprinklr will announce its first quarter financial results on a specified date. This update provides investors and stakeholders with the upcoming schedule for the company's financial disclosure.

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE