Customer stories

Product Business Settings

Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services industries and is widely used by Large Enterprise, Enterprise, and Small Business.

Sprinklr Service Product Overview

Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.

How satisfied the customers are with Sprinklr Service use-cases

Reviews

"Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment posit...ions us as a leader in the category." - Kristin Puckett
"From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global... customer development strategies, and we hope to continue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business." - Ethan Sunguk Song

Sprinklr Service Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Sprinklr Service testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Sprinklr Service testimonial

Ethan Sunguk Song

Head of Platform Group

YG Entertainment
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business.

Testimonial By Ethan Sunguk Song
Sprinklr Service testimonial

Manolo Winkler

Head of Global Social Media

Acer
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us.

Testimonial By Manolo Winkler
CUSTOMERS TESTIMONIALS
Sprinklr Service testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Sprinklr Service testimonial

Ethan Sunguk Song

Head of Platform Group

YG Entertainment
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business.

Testimonial By Ethan Sunguk Song
Sprinklr Service testimonial

Manolo Winkler

Head of Global Social Media

Acer
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us.

Testimonial By Manolo Winkler
 

Aramex partners with Sprinklr to elevate customer experience

Aramex has expanded its partnership with Sprinklr to enhance digital customer experience across 65+ countries. Aramex will leverage Sprinklrs Unified-CXM platform, including Case Management, Sprinklr... Voice, and Conversational AI, to deliver AI-driven, scalable customer interactions. The collaboration builds on Aramexs use of Sprinklr Service since 2022, integrating automation and WhatsApp for improved last-mile delivery and 24/7 customer support.

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3M - Manufacturing

3M used Sprinklr Social to improve its social media strategy. The company faced slow response times and inconsistent social media moderation across regions. Sprinklr provided a scalable, AI-powered s...olution that unified customer care and brand engagement. 3M achieved a 90% reduction in case response time and a 75% reduction in SLA. Customer satisfaction and brand engagement increased worldwide.

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Vodafone Germany - Telecommunications

Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.

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IKEA - Retail

IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.

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Uber - Transportation/trucking/railroad

Uber wanted to improve customer service as it grew worldwide. The company used Sprinklr to manage brand content and respond to customer needs faster. Uber added more team members and used Sprinklr AI... to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.

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Standard Chartered Bank - Banking

Standard Chartered Bank wanted to make online banking easier and faster for its customers. The bank needed to monitor conversations across all channels and understand customer needs better. They used... Sprinklr’s unified platform to track interactions, listen on social channels, and analyze customer data. In four years, they handled one million customer engagements. Social care interactions grew by 10% year over year. 90% of first responses happened within 10 minutes.

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Modern Care | Customer Service Solution Platform

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Peers used Sprinklr Service for engagement management and social media management

Sprinklr Service Competitors

Sprinklr Service Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (11)
Custom Reports

4.27/5 ★

Read Reviews (52)
Analytics

4.21/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (11)
Custom Reports

4.27/5 ★

Read Reviews (52)
Analytics

4.21/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Sprinklr Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Service

Sprinklr Inc. News

Awards
 

Sprinklr Named a Leader in the 2026 Gartner Magic QuadrantTM for Voice ...

Sprinklr has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms. This accolade highlights Sprinklr's AI-native capabilities in unifying customer feedback across various channels to deliver actionable insights. Enhancements in 2026 aim to improve customer experience workflows and provide advanced AI-driven analysis for better decision-making.

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Awards
 

Gartner names AI firm Sprinklr a Leader in customer feedback platforms

Sprinklr has been recognized as a Leader in customer feedback platforms by Gartner, highlighting its strong capabilities in AI-driven customer experience solutions.

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Executive
 

Sprinklr, Inc Appoints Michele M. Meyers as Chief Accounting Officer and Principal ...

Sprinklr appointed Michele M. Meyers as Chief Accounting Officer and Principal Accounting Officer, effective January 5, 2026. Meyers, previously at Coursera, brings extensive experience in accounting and finance. She will receive a base salary of $380,000, a signing bonus, and stock units. Her role includes overseeing Sprinklr's accounting functions.

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Executive
 

Sprinklr appoints Michele Meyers as new chief accounting officer - Investing.com Canada

Sprinklr has appointed Michele Meyers as its new Chief Accounting Officer, effective January 5, 2026. Meyers, with over 20 years of experience, will oversee accounting operations and report to CFO Anthony Coletta. Previously, she held leadership roles at Coursera and Black Knight, guiding significant financial transformations.

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Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE