Sprinklr Service Overview
Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.
Use Cases
Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.
Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.
Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to." - Marco Toscano
Sprinklr Service, SmartSurvey, Zoho Survey, Verint Messaging, Tall Bob, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Sprinklr Service Use Cases
What solutions does Sprinklr Service provide for Engagement Management?
What solutions does Sprinklr Service provide for Customer Feedback Management?
How can Sprinklr Service optimize your Communication Management Workflow?
Why is Sprinklr Service the best choice for Advertisement?
19+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. Testimonial By Marco Toscano |
|
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
|
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Marco Toscano Director of Customer Experience Projects Denver International Airport |
Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. Testimonial By Marco Toscano |
|
Lori Seaman Director of Social Media and Digital Marketing for the CoE AAA |
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
|
Kristin Puckett Senior Director of Social Media Strategy and Brand Brookdale Senior Living |
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Oil & Energy
|
Oil & Energy |
CASE STUDY DTE EnergyRead More |
Restaurants
|
Restaurants |
Case Study McDonald’sRead More |
Banking
|
Banking |
Case Study TSB BankRead More |
Video
Modern Care | Customer Service Solution Platform
Peers used Sprinklr Service for engagement management and social media management
Sprinklr Service Competitors
Sprinklr Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Sprinklr Inc. News
Sprinklr Announces New Integration with Bluesky for Insights and Publishing - Yahoo Finance
Sprinklr has announced a new integration with Bluesky for insights and publishing.
Sprinklr Named Leader in Forrester Wave 2024, Excels in AI and Social Suite Innovation - StockTitan
Sprinklr is recognized as a leader in the Forrester Wave 2024 for its AI and social suite innovations.
Sprinklr Named a Leader in Q4 2024 Social Suites Report by Independent Research Firm - Business Wire
Sprinklr was named a leader in the Q4 2024 Social Suites Report by an independent research firm.
Sprinklr Inc. Feeds
Sprinklr (CXM): Strong Industry, Solid Earnings Estimate Revisions - Yahoo Finance
Sprinklr (CXM) is experiencing strong industry performance and has seen solid revisions in its earnings estimates.
Venke Sharma steps down as Global Product Strategy Head at Sprinklr - afaqs!
Venke Sharma has stepped down as the Global Product Strategy Head at Sprinklr.
Sprinklr Full Year 2025 Earnings: EPS Beats Expectations - Simply Wall St News
Sprinklr's full-year 2025 earnings report shows revenue of $796.4 million, an 8.7% increase from 2024, and net income of $121.6 million, up 137%. EPS rose to $0.47, exceeding analyst expectations. The U.S. segment contributed 54% of total revenue.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
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Why is Sprinklr Service the best choice for Social Media Management?