Sprinklr Service Overview
Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.
Use Cases
Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.
Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.
Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights th...at are otherwise hard to unpack." - Sneha Jain
Sprinklr Service, Opinion Stage, Retently, Ambassify, SmartSurvey, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.
Sprinklr Service Customer wins, Customer success stories, Case studies
What makes Sprinklr Service ideal for Engagement Management?
What solutions does Sprinklr Service provide for Customer Feedback Management?
How does Sprinklr Service address your Communication Management Challenges?
What Are the key features of Sprinklr Service for Advertisement?
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
|
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
|
Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sneha Jain Global Social Data Intelligence Manager McDonald’s |
We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
|
Kristin Puckett Senior Director of Social Media Strategy and Brand Brookdale Senior Living |
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
|
Asher Yiftachel Head of Paid Acquisition, Software Technology WalkMe |
Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel |
3M - Manufacturing
Read more →Vodafone Germany - Telecommunications
Read more →IKEA - Retail
Read more →Uber - Transportation/trucking/railroad
Read more →Standard Chartered Bank - Banking
Read more →Modern Care | Customer Service Solution Platform
Peers used Sprinklr Service for engagement management and social media management
Sprinklr Service Competitors
Sprinklr Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Sprinklr Inc. News
Sprinklr Appoints New Chief Product Officer - TipRanks.com
Sprinklr has appointed Karthik Suri as Chief Product and Corporate Strategy Officer to enhance its product vision and strategic growth. Suri brings over 25 years of experience in technology and product leadership, aligning with Sprinklr's efforts to accelerate its product roadmap and define the unified customer experience market.
Sprinklr Adds Copilot, AI Agents, and Customer Feedback Management
Sprinklr Adds Copilot, AI Agents, and Customer Feedback Management
Sprinklr Announces Scott Millard as Chief Revenue Officer
Sprinklr has appointed Scott Millard as Chief Revenue Officer, effective September 22, 2025. Millard, a seasoned sales leader with over 30 years in the tech industry, previously held senior roles at Dell Technologies. His appointment is part of Sprinklr's strategy to enhance its go-to-market approach and expand its reach into larger enterprises.
Sprinklr Welcomes Bit Rambusch as Head of Global Services and Support
Sprinklr has appointed Bit Rambusch as Head of Global Services and Support. With extensive experience from Philips Healthcare and Dell, Rambusch will focus on enhancing Sprinklr's customer service and support operations. This move aligns with Sprinklr's strategy to strengthen its AI-powered platform and customer-centric approach.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
What Are the key features of Sprinklr Service for Social Media Management?