Sprinklr Service Overview
Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.
Use Cases
Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.
Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.
Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means." - Junsuke Obonai
Sprinklr Service, Opinion Stage, Retently, Ambassify, SmartSurvey, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Sprinklr Service Use Cases
How does Sprinklr Service facilitate Engagement Management?
What makes Sprinklr Service ideal for Customer Feedback Management?
How efficiently Does Sprinklr Service manage your Communication Management?
Why is Sprinklr Service the best choice for Advertisement?
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai |
|
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave |
|
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Junsuke Obonai Head of Department, Internet Promotion Department, Digital Marketing Transcosmos |
We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai |
|
Vincent Colegrave Head of Digital & Social Solvay |
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave |
|
Kristin Puckett Senior Director of Social Media Strategy and Brand Brookdale Senior Living |
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
Case Studies
CASE STUDY Uber
CASE STUDY Vodafone Germany
CASE STUDY IKEA
CASE STUDY Microsoft
CASE STUDY Standard Chartered Bank
CASE STUDY Vodafone Germany
Video
Modern Care | Customer Service Solution Platform
Peers used Sprinklr Service for engagement management and social media management
Sprinklr Service Competitors
Sprinklr Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Sprinklr Inc. News
Sprinklr Announces Scott Millard as Chief Revenue Officer
Sprinklr has appointed Scott Millard as Chief Revenue Officer, effective September 22, 2025. Millard, a seasoned sales leader with over 30 years in the tech industry, previously held senior roles at Dell Technologies. His appointment is part of Sprinklr's strategy to enhance its go-to-market approach and expand its reach into larger enterprises.
Sprinklr Welcomes Bit Rambusch as Head of Global Services and Support
Sprinklr has appointed Bit Rambusch as Head of Global Services and Support. With extensive experience from Philips Healthcare and Dell, Rambusch will focus on enhancing Sprinklr's customer service and support operations. This move aligns with Sprinklr's strategy to strengthen its AI-powered platform and customer-centric approach.
Sprinklr Welcomes Bit Rambusch as Head of Global Services and Support.
Sprinklr has appointed Bit Rambusch as Head of Global Services and Support. Rambusch, with a strong background in customer service from Philips Healthcare and Dell, will focus on enhancing Sprinklr's customer-centric approach and expanding its AI-powered platform. This strategic move aims to bolster Sprinklr's core social and marketing products and improve customer service excellence.
Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards - Business Wire
Sprinklr won the 2025 CCW Excellence Award for Cloud-Based CX Solution of the Year. The recognition highlights Sprinklr Services AI-powered customer experience platform, which supports over 30 digital, social, and voice channels. The award cites innovation, measurable impact on customer satisfaction, operational efficiency, and advanced use of AI, analytics, and automation.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
How does Sprinklr Service facilitate Social Media Management?