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SupportBee: Reviews, Testimonials and Expert Opinions

4.16 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1559)
(1559)

SupportBee |Ticketing System for High Touch Customer Service

Top 18 SupportBee Alternatives : 2025

Cayzu Help Desk

Cayzu Help Desk software

4.67

Cayzu Help Desk Icon

Cayzu Help Desk

4.67
★★★★★
★★★★★
Cayzu Help Desk software

Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.

NABD

Multi-Channel Customer Support Software and Help Desk ...

4.62

NABD Icon

NABD

4.62
★★★★★
★★★★★
Multi-Channel Customer Support Software and Help Desk ...

NABD offers cloud-based CRM and help desk software. It serves as a Zendesk alternative for online business complaint management.

Remote Support

SCCM for Your Service Desk | Remote Support ... - Cireson

4.58

Remote Support Icon

Remote Support

4.58
★★★★★
★★★★★
SCCM for Your Service Desk | Remote Support ... - Cireson

SupportBee and Remote Support offer robust help desk solutions tailored to different user needs. SupportBee excels in knowledge management and customer feedback, aligning well with large enterprises in IT and marketing sectors. It emphasizes smooth integration and migration, backed by comprehensive support. Remote Support focuses heavily on helpdesk management and collaboration, serving diverse industries like education and IT. It provides enhanced security features and widespread vendor support, suitable for a broad range of businesses from small to large enterprises. ...

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Help Scout

Simple Customer Service Software and Education

4.56

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Help Scout

4.56
★★★★★
★★★★★
Simple Customer Service Software and Education

Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...

Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.

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Freshservice

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

4.55

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Freshservice

4.55
★★★★★
★★★★★
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...

Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.

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HaloITSM

Intuitive ITSM Software to deliver ITIL-aligned service

4.54

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HaloITSM

4.54
★★★★★
★★★★★
Intuitive ITSM Software to deliver ITIL-aligned service

SupportBee and HaloITSM both offer help desk solutions, but they cater to different organizational needs. SupportBee excels in knowledge management and customer engagement with a focus on analytics and security. It serves large enterprises, particularly in IT services and marketing sectors. HaloITSM, conversely, is preferred for its strong helpdesk management features, benefiting a broader range of businesses, especially in telecommunications and healthcare. With robust reporting tools, HaloITSM attracts a diverse user base. Each product's operational and industry focus guides potential users in selecting the right fit. ...

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Re:amaze

Re:amaze - Customer service, live chat, and helpdesk ...

4.54

Re:amaze Icon

Re:amaze

4.54
★★★★★
★★★★★
Re:amaze - Customer service, live chat, and helpdesk ...

Re:amaze offers intuitive customer support software for online businesses. Customers can be supported, engaged, and converted through chat, social, SMS, FAQ, and email on a single platform.

Azuredesk

Azuredesk.co | Customer Service and Helpdesk Ticket Software

4.49

Azuredesk Icon

Azuredesk

4.49
★★★★★
★★★★★
Azuredesk.co | Customer Service and Helpdesk Ticket Software

SupportBee and Azuredesk both serve the Help Desk category but cater to different operational needs and industries. SupportBee shines with its robust knowledge management and integration capabilities, ideal for IT and marketing teams needing better collaboration and data insights. Azuredesk focuses on helpdesk management with strong support for enterprises, particularly in consulting and software, making it a solid choice for those industries requiring scale in customer interactions. ...

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freshdesk

Omnichannel Customer support software

4.46

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freshdesk

4.46
★★★★★
★★★★★
Omnichannel Customer support software

SupportBee and freshdesk are robust help desk solutions, but they cater to different business needs and sizes. SupportBee is more suitable for larger enterprises in tech-related industries focusing on customized reporting and integration. Freshdesk appeals to a broader audience, including small to large businesses requiring extensive data import/export and AI features, along with diverse industry applications. Both offer round-the-clock vendor support, but freshdesk provides more comprehensive support options and channels, aligning with varied operational demands. ...

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teamwork desk

Woodpecker.co - Cold emails & follow-ups, sent automatically from ...

4.42

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teamwork desk

4.42
★★★★★
★★★★★
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...

SupportBee focuses heavily on enhancing customer relationships and scaling best practices, making it ideal for large enterprises in tech-focused industries. Teamwork Desk excels in helpdesk management and improving internal communications, with strong appeal in marketing and advertising sectors. SupportBee's strength in knowledge management and analytics contrasts with Teamwork Desk's excellence in custom reporting and workflow management. Both offer comprehensive support options, with Teamwork Desk boasting a more significant presence in diverse industries. ...

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Kustomer

Customer Service Software Reimagined

4.41

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Kustomer

4.41
★★★★★
★★★★★
Customer Service Software Reimagined

Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Teamsupport

Customer Service Software Built for Business to Business

4.40

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Teamsupport

4.40
★★★★★
★★★★★
Customer Service Software Built for Business to Business

TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...

TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.

The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.

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HubSpot Service Hub

Customer service software to answer customer queries and issues.

4.35

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HubSpot Service Hub

4.35
★★★★★
★★★★★
Customer service software to answer customer queries and issues.

HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...

Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.

Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.

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Magentrix Customer Portal

Customer Success and Customer Portals made easy | Magentrix

4.32

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Magentrix Customer Portal

4.32
★★★★★
★★★★★
Customer Success and Customer Portals made easy | Magentrix

Magentrix-customer-portal empowers customers with self-service support and resources. It also fosters a community where customers can assist each other.

GrooveHQ

Groove | The Better Way to Support Your Customers

4.30

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GrooveHQ

4.30
★★★★★
★★★★★
Groove | The Better Way to Support Your Customers

GrooveHQ, rated 4.8/5 stars on G2, is praised as the top help desk software. It offers a shared inbox, knowledge base, chat, and more as a Zendesk alternative.

Helpshift

Automate your customer service funnel and transform your support organization with AI-powered case management

4.23

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Helpshift

4.23
★★★★★
★★★★★
Automate your customer service funnel and transform your support organization with AI-powered case management

Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business ...

It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms

Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards

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Kayako

Help Desk Software Kayako Unified Customer Service Software

4.09

Kayako Icon

Kayako

4.09
★★★★★
★★★★★
Help Desk Software Kayako Unified Customer Service Software

Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...

Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.

Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.

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LiveOps

Call Center Services | Liveops

4.08

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LiveOps

4.08
★★★★★
★★★★★
Call Center Services | Liveops

Liveops delivers superior customer experience outcomes through scalable contact center services. High-traffic and steady-state periods are efficiently managed.