Swiftype Site Search Overview

Swiftype delivers a cloud-based search platform tailored for e-commerce applications. It enables businesses to craft intuitive and effective search experiences on their websites. The platform is designed to integrate seamlessly, eliminating complex learning curves often associated with implementing search functionalities. Swiftype's secure infrastructure ensures that user data is protected, which is crucial for maintaining customer trust in e-commerce environments. By facilitating quick and accurate search results, Swiftype enhances user engagement, potentially increasing conversion rates. This tool is ideal for teams looking to improve their site's search capabilities without extensive technical overhead.

Use Cases

Customers recommend Helpdesk Management, Content Management, Engagement Management, as the business use cases that they have been most satisfied with while using Swiftype Site Search.

Other use cases:

  • Social Media Analytics
  • Advertisement
  • Knowledge Management
  • Rating And Review Management
  • Training & Onboarding
  • White Labeling
  • Generation Of New Leads
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Business Priorities

Reduce Bounce and Acquire Customers are the most popular business priorities that customers and associates have achieved using Swiftype Site Search.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
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Swiftype Site Search Use-Cases and Business Priorities: Customer Satisfaction Data

Swiftype Site Search works with different mediums / channels such as Website.

Swiftype Site Search's features include Widgets, and Dashboard. and Swiftype Site Search support capabilities include Chat Support, Email Support, AI Powered, etc. also Swiftype Site Search analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The iOS and Android apps make it even easier to manage content and stay productive on the go...." Peer review by Jo H, Social Media Assistant & Community Moderator

Swiftype Site Search, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Swiftype offers powerful hosted search solutions for websites, providing fast, relevant, and customizable search. Setup takes minutes, and free trials are available.

Popular Business Setting

for Swiftype Site Search

Top Industries

  • Internet
  • Computer Software
  • Education

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Swiftype Site Search is popular in Internet, Computer Software, and Education and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Swiftype Site Search Use Cases

Why is Swiftype Site Search the best choice for Helpdesk Management?

What benefits does Swiftype Site Search offer for Content Management?

What solutions does Swiftype Site Search provide for Engagement Management?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Swiftype Site Search solved their E-Commerce Software needs. Cuspera uses 461 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Case Studies

Publishing

CASE STUDY TechCrunch

Swiftype helped TechCrunch improve their website search. TechCrunch's old WordPress search could not keep up with their fast-growing content. Swiftype's WordPress plugin was easy to set up and gave r...eal-time search results. After switching, TechCrunch saw a 30% increase in search volume and a 50% drop in search exit rate in the first month. The team can now highlight content for events using Swiftype's dashboard.

Internet

CASE STUDY SurveyMonkey

Swiftype helped SurveyMonkey improve their help center search. Before Swiftype, SurveyMonkey's team had little control over search results and struggled with outdated or missing content. After switch...ing, they set up twelve new search engines for their international audiences in just one day. The team now customizes search results, uses analytics to guide content strategy, and manages synonyms for multiple languages. Over 90% of help center visitors now find what they need without contacting support.

Education

CASE STUDY St. Mary's University

Swiftype helped St. Mary's University improve search across many websites and domains. The university needed a customizable search tool to deliver better results for students and visitors. Swiftype m...ade it easy to set up synonyms and custom result sets. After using Swiftype, 34% of visitors now use the Search by Interest tool to find programs. The university tracks how search impacts campus visit registrations. Visitors now stay on the site longer and find what they need faster.

Information Technology and Services

CASE STUDY Twilio

Swiftype powers Twilio's Help Center search engine. Twilio wanted users to find answers quickly and reduce support tickets. Swiftype's search features made it easy for users to find what they need. A...s a result, Twilio spends less time on support tickets. Users now find answers more easily with Swiftype search.

Information Technology and Services

CASE STUDY Twilio

Swiftype helped Twilio improve their Help Center search. Before Swiftype, Twilio's search was not effective and needed a lot of engineering work. With Swiftype, Twilio set up a new search engine in m...inutes. The support team used Swiftype's dashboard to customize search results and add answers for common queries. Analytics from Swiftype showed what new support articles were needed. Twilio now spends less time on support tickets and users find answers faster.

Consumer Electronics

CASE STUDY UPS Battery Center

Swiftype helped UPS Battery Center improve their ecommerce search. Before Swiftype, customers could not find products and support calls were high. Swiftype was easy to install and did not need much e...ngineering. After using Swiftype, daily support calls dropped by ten times. In three months, orders grew by 140%, revenue by 125%, and conversion rates by 116%. Swiftype analytics also helped UPS Battery Center make better business decisions.

lightning

Peers used Swiftype Site Search for helpdesk management and content management

Swiftype Site Search Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.32/5 ★

Read Reviews (65)
Analytics

4.22/5 ★

Read Reviews (46)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.32/5 ★

Read Reviews (65)
Analytics

4.22/5 ★

Read Reviews (46)

Software Failure Risk Guidance

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for Swiftype Site Search

Overall Risk Meter

Low Medium High

Top Failure Risks for Swiftype Site Search

Swiftype Profile

Company Name

Swiftype

Company Website

https://swiftype.com/

HQ Location

301 Howard St. Suite 1320, San Francisco, CA 94105, US

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