Customer stories

Product Business Settings

TeamViewer is popular in Information Technology And Services, Computer Software, and Education industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Live Chat
Digital Signature
Bot Platform

TeamViewer Product Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

How satisfied the customers are with TeamViewer use-cases

Reviews

"TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy." - Mark Ziarko
"TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more." - Corbin Davenport

TeamViewer Customer Insights, Testimonials and Case Studies

Why is TeamViewer the best choice for Collaboration?

What makes TeamViewer ideal for Helpdesk Management?

How can TeamViewer optimize your Conference Call Management Workflow?

How does TeamViewer facilitate Event Onboarding?

What makes TeamViewer ideal for Sales Document Management?

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Lokalise, Miro, Troop Messenger and Sentry are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
 

TeamViewer Powers Mercedes-AMG PETRONAS F1 Simulator Operations

TeamViewer's Tensor technology is enhancing the Mercedes-AMG PETRONAS Formula 1 team's simulator operations. This advanced remote access solution allows engineers to monitor and modify simulator devi...ces globally, ensuring high-resolution performance and data security. The integration supports real-time testing and collaborative troubleshooting, crucial for competitive edge in F1 racing.

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United Robotics Group - Computer Software

TeamViewer helps United Robotics Group deliver advanced aftersales support for service robots. URG uses TeamViewer’s remote connectivity and augmented reality tools to solve hardware and software iss...ues fast. Clients can use smart glasses for 'You See What I See' support calls or let experts fix problems remotely. This service boosts robot uptime, improves customer satisfaction, and cuts travel costs. It also helps with remote training and meets strict security standards.

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Aesop - Retail - Large

TeamViewer Tensor helped Aesop meet strict data rules and industry standards. Aesop upgraded to TeamViewer Tensor for secure remote access and support. The solution covers 2,500 endpoints and is revi...ewed by a third-party risk vendor. Aesop now has strong, traceable controls for compliance and cyber risk. The company operates over 400 locations in 27 countries.

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Regensight - Medical Devices

TeamViewer helps Regensight give remote support for their theranostic eye surgery platform. Regensight needed a way to update software, fix problems, and help customers worldwide without being on sit...e. TeamViewer lets their technicians connect to devices remotely and securely. This means Regensight can solve issues fast and keep high security standards. The solution meets strict healthcare industry rules.

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SRF Limited - Manufacturing

TeamViewer Frontline helped SRF Limited cut machine downtime from days to hours. SRF used AR-based remote support to connect technicians with on-site staff using smart glasses. This allowed fast trou...bleshooting and virtual guidance. The solution saved about 50% of the time needed for maintenance. SRF improved productivity, customer satisfaction, and knowledge transfer with TeamViewer Frontline.

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Nadro - Hospital & Health Care - Large

TeamViewer and SAP helped Nadro, a top pharmaceutical distributor in Mexico, modernize its warehouse operations. Nadro faced up to 25% yearly growth and needed better performance. The solution used a...ugmented reality for digital, cloud-based warehousing and picking. Nadro improved order picking time by 30%. Onboarding and training time dropped by 93%. Customer satisfaction increased due to fewer errors.

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Peers used TeamViewer for collaboration and helpdesk management

TeamViewer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)

Software Failure Risk Guidance

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for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

TeamViewer Germany GmbH News

Partnership
 

TeamViewer Brings DEX Capabilities to Thrives Managed Services Platform

TeamViewer has partnered with Thrive to integrate its Digital Employee Experience (DEX) capabilities into Thrive's NextGen managed services platform. This collaboration enhances Thrive's ServiceNow environment by providing deeper insights and automation, enabling proactive IT operations and improving service quality. The partnership aims to shift managed services from reactive support to continuous optimization, benefiting IT organizations with enhanced endpoint performance and employee experience.

Partnership
 

TeamViewer Brings DEX Capabilities to Thrive's Managed Services Platform - Newswire Canada

TeamViewer has partnered with Thrive to integrate its Digital Employee Experience (DEX) capabilities into Thrive's NextGen managed services platform. This collaboration enhances Thrive's ServiceNow environment with deeper insights and automation, enabling proactive IT operations and improved service quality. The partnership aims to shift managed services from reactive support to continuous optimization, benefiting IT organizations and end users.

Executive
 

Teamviewer Announces Executive Changes - MarketScreener

TeamViewer announced changes in its executive team, highlighting leadership transitions within the company.

Product
 

TeamViewer Introduces Tia: An Autonomous IT Support Solution - WebDisclosure

TeamViewer has launched Tia, an autonomous IT support solution integrated within TeamViewer ONE, at Microsoft Ignite. Tia uses AI to autonomously identify and resolve IT issues, enhancing productivity by reducing disruptions. It offers customizable dashboards for insights and aims to revolutionize IT management through autonomous endpoint management.

TeamViewer Germany GmbH Profile

Company Name

TeamViewer Germany GmbH

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

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Financials

M&A