TeamViewer Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Conference Call Management, as the business use cases that they have been most satisfied with while using TeamViewer.

Other use cases:

  • Event Onboarding
  • Sales Document Management
  • Communication Management
  • Attendee Engagement
  • Meeting Management
  • Content Sharing
  • Call Recording
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TeamViewer.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Grow Business
  • Improve Consistency
  • Improve Visibility
  • Establish Thought Leadership
  • Scale Best Practices
See all business priorities See less business priorities

TeamViewer Use-Cases and Business Priorities: Customer Satisfaction Data

TeamViewer works with different mediums / channels such as Offline. Video. Events etc.

TeamViewer's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and TeamViewer support capabilities include Chat Support, Email Support, Phone Support, etc. also TeamViewer analytics capabilities include Custom Reports, and Analytics.

Reviews

"TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more." - Corbin Davenport

TeamViewer, Lokalise, Miro, Troop Messenger, Sentry, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TeamViewer

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

TeamViewer is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on TeamViewer Use Cases

How does TeamViewer facilitate Collaboration?

Why is TeamViewer the best choice for Helpdesk Management?

What benefits does TeamViewer offer for Conference Call Management?

How does TeamViewer facilitate Event Onboarding?

Why is TeamViewer the best choice for Sales Document Management?

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet
I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch
TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet
I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch
TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko

Case Studies

Food & Beverages

CASE STUDY Vandemoortele

TeamViewer Frontline helped Vandemoortele digitalize and optimize warehouse operations. The company used pick-by-vision smart glasses in five distribution centers. This solution enabled hands-free, c...loud-based picking and seamless SAP integration. Vandemoortele now picks about 200,000 boxes per month. They achieved a near-zero picking error rate and reduced onboarding from 10 days to half a shift. Customer complaints dropped by up to 70%.

Read more →
Information Technology and Services

CASE STUDY Wensauer Com-Systeme

TeamViewer helped Wensauer Com-Systeme deliver fast and easy IT support. Before TeamViewer, the company relied on time-consuming on-site visits and a cumbersome VPN solution. With TeamViewer, support... staff can access customer systems remotely in just a few clicks. This improved flexibility for employees and increased customer satisfaction. The solution enabled Wensauer Com-Systeme to expand its customer base beyond the local region.

Read more →
Manufacturing

CASE STUDY Volvo Group

TeamViewer Frontline helped Volvo Group improve warehouse efficiency with vision picking using smart glasses. Volvo saw a 25% increase in picking quality, with fewer errors and faster order fulfillme...nt. The solution made workflows faster and reduced training time for employees. TeamViewer's device-agnostic technology allowed easy integration and global scalability. Volvo plans to expand this solution across its worldwide distribution network.

Read more →
Food & Beverages

CASE STUDY Wendy’s

TeamViewer Frontline helped Wendy’s improve food safety and supplier oversight. The COVID-19 pandemic made in-person supplier checks hard. Wendy’s used TeamViewer’s AR solution for livestreaming, tra...ining, and compliance checks. The solution let them monitor suppliers and approve distribution centers remotely. Wendy’s saw better safety and quality for their products.

Read more →
Manufacturing

CASE STUDY Würth

TeamViewer IoT helped Würth automate its shelving system for assembly and fastening materials. Würth faced challenges with manual ordering and needed to travel to customer sites for technical issues.... With TeamViewer IoT and Dell IOT Edge Gateway 3001, Würth now manages shelves remotely and configures systems online. Technicians solve problems quickly with remote access. Würth achieved 100% product availability, immediate remote support, and significant cost savings by reducing field work.

Read more →
Computer Software

CASE STUDY United Robotics Group

TeamViewer helps United Robotics Group deliver advanced aftersales support for service robots. URG uses TeamViewer’s remote connectivity and augmented reality tools to solve hardware and software iss...ues fast. Clients can use smart glasses for 'You See What I See' support calls or let experts fix problems remotely. This service boosts robot uptime, improves customer satisfaction, and cuts travel costs. It also helps with remote training and meets strict security standards.

Read more →

Video

Create rule-based task automation

Video Thumbnail

Frequently Asked Questions(FAQ)

for TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Lokalise, Miro, Troop Messenger and Sentry are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.
lightning

Peers used TeamViewer for collaboration and helpdesk management

TeamViewer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)

Software Failure Risk Guidance

?

for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

TeamViewer Germany GmbH News

Partnership

TeamViewer Expands Salesforce Partnership with New Agentforce IT Service Integration

TeamViewer has expanded its partnership with Salesforce by integrating its Digital Employee Experience (DEX), Remote Connectivity, and AI capabilities into Salesforce's new Agentforce IT Service. This integration enhances IT service delivery by automating issue resolution and providing AI-driven insights, allowing IT teams to work more efficiently. The collaboration aims to transform IT support into a proactive, agentic model, improving digital workplace reliability and productivity.

Read more →
Partnership

TeamViewer launches dedicated MSP partner program to help grow investments

TeamViewer has launched a new MSP partner program designed to enhance investments and support for managed service providers. The program offers a tiered structure to reduce entry barriers and improve operational excellence. It includes an MSP advisory council and resources to help partners leverage TeamViewer's remote support platform. Partners like Unisys and CyberPlus are early adopters of this initiative.

Read more →
Partnership

TeamViewer partners with F1 ACADEMY to drive change on and off the track

TeamViewer has announced a two-year partnership with F1 ACADEMY, an all-female racing series, to promote gender equality in motorsport. As the first technology partner, TeamViewer will support initiatives to empower women in motorsport and create unique experiences for its customers and partners. The collaboration aims to drive inclusivity and innovation both on and off the track.

Read more →
Product

TeamViewer launches DEX Essentials, expanding digital workplace innovation

TeamViewer has launched DEX Essentials, a new product designed to enhance digital employee experience for businesses of all sizes. This solution offers real-time visibility, automation, and smart insights to IT teams, helping them manage and optimize digital workplaces efficiently. DEX Essentials is integrated with TeamViewer's remote connectivity platform and will be available as an add-on to TeamViewer Remote and Tensor.

Read more →

TeamViewer Germany GmbH Profile

Company Name

TeamViewer Germany GmbH

Company Website

https://www.teamviewer.com/en/

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A