TeleSign Overview

Telesign provides global verification and programmable communication APIs. Their services include SMS, voice, and phone number intelligence solutions.

Use Cases

Customers recommend Engagement Management, Communication Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using TeleSign.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Call Recording
  • Helpdesk Management
  • Training & Onboarding
  • Campaign Management
  • Content Curation
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TeleSign.

Other priorities:

  • Build Brand Awareness
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Internal Communications
See all business priorities See less business priorities

TeleSign Use-Cases and Business Priorities: Customer Satisfaction Data

TeleSign works with different mediums / channels such as Phone Calls. Text SMS. Chat etc.

TeleSign's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and TeleSign support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also TeleSign analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Use engaging rich messaging with videos, gifs, or links to communicate offers and increase conversion rates. ..." Send Rich Communication Service (RCS) Messages
"...Our developer-friendly Whatsapp business API makes sending messages to your customers fast and easy...." WhatsApp Business API
"...Chuck Mortimore VP, Product Management, Identity, and Security Salesforce ..." SMS API: Send SMS Messages with Our Text Message API

TeleSign, TWIPLA, Klipfolio, Buildfire, Unity Platform, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

TeleSign Customer wins, Customer success stories, Case studies

What Are the key features of TeleSign for Engagement Management?

What Are the key features of TeleSign for Communication Management?

How efficiently Does TeleSign manage your Workflow Management?

How can TeleSign optimize your Customer Feedback Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well TeleSign solved their Digital Analytics needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

Ethio Telecom Launches teleSign Mobile Identity and Document ...

Ethio Telecom has launched teleSign's Mobile Identity and Document Verification solutions. This deployment aims to enhance security and streamline customer verification processes for Ethio Telecom's ...services.

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Bayt.com - Human Resources - Medium

Dubai, UAE

Telesign helped Bayt.com cut verification costs by almost 30% by switching from SMS to WhatsApp for user authentication. Bayt.com used Telesign’s verification solutions to secure user accounts and re...duce fraud. This improved trust between job seekers and employers. The solution also supported Emiratization and Saudization initiatives by ensuring only verified candidates could apply. Bayt.com’s team now spends less time on manual verification and more on platform improvements.

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Salesforce - Information Technology And Services - Very Large

San Francisco, USA

Salesforce replaced email-based two-factor authentication with SMS authentication using Telesign. This change helped Salesforce reach more users worldwide and improved security for its global custome...r base. Users now receive a one-time passcode by SMS when logging in from unrecognized devices. The new system made mobile verification the default for all customers with verified mobile numbers. Telesign provided the scale Salesforce needed to support its expanding operations.

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OfferUp - Internet - Large

Bellevue, USA

OfferUp used Telesign to add two-factor authentication with SMS and one-time passcodes. This helped reduce account takeover attacks on their marketplace. More than two-thirds of new users now opt in ...to phone verification. OfferUp also used Telesign's device intelligence to spot risky behavior. The platform improved security and user experience for millions of users.

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inDrive - Transportation/Trucking/Railroad - Large

Mountain View, USA

Telesign's verification API helped inDrive boost SMS completion rates by 15%. inDrive used Telesign to improve user registration and stop fraud during onboarding. The solution cut costs by up to 50% ...in some markets. Product teams saved time and focused on process optimization. Telesign's global carrier network ensured reliable message delivery in 31 countries.

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Citrix - Information Technology And Services - Large

Fort Lauderdale, USA

Citrix ShareFile used Telesign to add multi factor authentication for its users. The solution included SMS and voice verification for secure logins. Users now enter a one-time PIN sent to their phone... when logging in from new devices. This extra step blocks fraudsters, even if they have login credentials. Citrix can now offer phone-based 2FA in over 200 countries and 87 languages. The move protects user data and keeps Citrix ShareFile’s brand reputation strong.

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Safe and simple onboarding with Telesign

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Frequently Asked Questions (FAQ)

What buyers ask before choosing TeleSign

What is TeleSign?

TeleSign is a communication platform that helps to connect and protect the business and customers from preventing fake accounts, secure customer interactions, reduce fraud in their enterprises and streamline customer engagement through developer-friendly APIs that deliver user verification, digital identity, and omnichannel communications solving unique customer challenges by bridging the business to the complex world of telecommunications.

Telesign helps to deliver a secure onboarding experience that builds trust without increasing user friction. Minimize risk with comprehensive fraud Prevention by plugging in mobile identity data into the internal fraud models to keep the customers and business safe. Secures account with proactive signals and establishes reliable and secure customer communication through the channel the customer's trust.

Some of its features include digital identity, phone verification and messaging API, programmable voice API, safe, simple and secure onboarding, fraud prevention, account integrity and multichannel engagement.

What is TeleSign used for?

TeleSign is a Digital Analytics Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Products & Pricelist Management .

What are the top features of TeleSign?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of TeleSign.

What are TeleSign alternatives?

TWIPLA, Klipfolio, Buildfire and Unity Platform are popular alternatives for TeleSign.

Where is TeleSign located?

TeleSign is headquartered at 13274 Fiji Way Suite 600 Marina del Rey, CA 90292 USA.
lightning

Peers used TeleSign for engagement management and communication management

TeleSign Competitors

TeleSign Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.99/5 ★

Read Reviews (4)
Custom Reports

4.73/5 ★

Read Reviews (50)
Analytics

4.69/5 ★

Read Reviews (40)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.99/5 ★

Read Reviews (4)
Custom Reports

4.73/5 ★

Read Reviews (50)
Analytics

4.69/5 ★

Read Reviews (40)

Software Failure Risk Guidance

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for TeleSign

Overall Risk Meter

Low Medium High

Top Failure Risks for TeleSign

TeleSign News

Product

Telesign, Bancontact Company Partner to Prevent Real-Time Payment Fraud

Telesign partners with Bancontact Company to integrate its Anti-fraud Intelligence platform into Bancontact Pay app, enhancing real-time payment fraud prevention. The integration leverages Telesign's API-based solution for risk scoring and behavioral analysis, ensuring security without disrupting user experience.

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Product

Telesign Expands Verify API to Include iOS with New Mobile Verify SDK - The Fast Mode

Telesign has expanded its Verify API to include iOS with a new Mobile Verify SDK.

Read more →

TeleSign Profile

Company Name

TeleSign

Company Website

//telesign.com

HQ Location

13274 Fiji Way Suite 600 Marina del Rey, CA 90292 USA

Employees

Crunchbase

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Financials

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