Tetherfi Overview

Tetherfi tackles the challenge of enhancing digital customer engagement by offering a comprehensive platform for managing customer experiences across multiple channels. It addresses the need for seamless communication in contact centers, providing tools like a unified multimedia agent desktop and a zero-code workflow engine. This software supports remote compliance and secure work-from-home setups, ensuring privacy without compromising compliance. Tetherfi's platform also integrates live video experiences and social customer care, making it easier for businesses to engage with customers through various digital channels. By focusing on these areas, Tetherfi helps businesses improve customer interactions and streamline contact center operations.

Use Cases

Customers recommend Engagement Management, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Tetherfi.

Other use cases:

  • Advertisement
  • Onboarding
  • Digital Marketing
  • Competitive Intelligence
  • Contacts History
  • Creating Contact List
  • Digital Signature
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Tetherfi.

Other priorities:

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Tetherfi Use-Cases and Business Priorities: Customer Satisfaction Data

Tetherfi works with different mediums / channels such as Mobile. Video. Chat etc.

Tetherfi's features include Personalization. and Tetherfi support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Tetherfi analytics capabilities include Analytics, and Custom Reports.

Tetherfi, Salesforce Heroku, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tetherfi's in-app customer engagement platform can be integrated using the Tetherfi SDK/API. Customers can enhance their applications with seamless engagement components.

Comprehensive Insights on Tetherfi Use Cases

How efficiently Does Tetherfi manage your Engagement Management?

How does Tetherfi facilitate Collaboration?

What benefits does Tetherfi offer for Workflow Management?

How can Tetherfi enhance your Onboarding process?

13+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well Tetherfi solved their Contact Center Software needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Banking

CASE STUDY Singapore’s largest financial institution

Singapore’s largest financial institution wanted to launch an app-only bank for mobile-first millennials in South East Asia. They needed to move away from expensive voice-based service and lower the ...cost of running their contact center. Tetherfi provided a digital-first solution with concurrent chat handling and intelligent routing. After using the solution, their SLA improved from 70% to 86% in one month. Chat success rates reached 94%, and wait times dropped to less than 15 seconds.

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Banking

CASE STUDY OCBC Business Banking

OCBC Business Banking had problems with their old IVR system. Many calls were dropped or needed agents, which led to high costs and unhappy customers. They put in a new IVR system. Now, 72% of calls ...are finished in the IVR. This is better than their goal. More customers use self-service, and agents can help with harder problems. The bank saves money and gives better service.

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Banking

CASE STUDY Singapore’s largest financial institution

Singapore’s largest financial institution had high support costs and long wait times with their old voice system. They wanted to move customers to digital channels and improve service. They used Teth...erfi’s call deflect solution to let customers switch from IVR calls to a digital chatbot. This helped lower call costs and reduced the load on their phone system. Service levels improved, customer feedback got better, and fewer people abandoned calls.

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Banking

CASE STUDY A leading bank in Singapore and Malaysia

A leading bank in Singapore and Malaysia had low service levels in their contact center. Only 13% of calls were answered and many calls were abandoned. Tetherfi helped them optimize their contact cen...ter with new technology. After the changes, 99.4% of calls were answered and abandoned calls dropped by over 90%. Their overall service level agreement improved to 93%.

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Banking

CASE STUDY Maybank

Maybank had low IVR usage and high costs. Customers were frustrated and agents had low morale. Maybank used an intelligent IVR solution to improve call handling. The new system raised the call closur...e rate to 57% and the task completion rate to 90%. Maybank saved RM 5 million each month. Customer satisfaction increased from 8.85 to 20.

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Hospital & Health Care

CASE STUDY Largest Healthcare Services Group in Singapore

The largest healthcare group in Singapore had problems with high service costs and poor caller experience. They did not have a self-service voice channel and agents handled many standard inquiries. T...etherfi's IVR solution gave them a common platform for self-service, appointment management, and more. The new system saved 30% of man-hours per day. It also improved caller experience and customer satisfaction. The group saw a 30% average call closure rate and 64% task completion rate.

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Video

TMAC - Cherry Picking Voice Calls from Avaya Elite ACD

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Peers used Tetherfi for engagement management and collaboration

Tetherfi Competitors

Tetherfi Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (3)
Analytics

3.92/5 ★

Read Reviews (16)
Custom Reports

3.82/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (3)
Analytics

3.92/5 ★

Read Reviews (16)
Custom Reports

3.82/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for Tetherfi

Overall Risk Meter

Low Medium High

Top Failure Risks for Tetherfi

Tetherfi Pte Ltd News

Understanding PCI DSS: Safeguarding Digital Transactions

One of the pivotal frameworks ensuring the integrity and confidentiality of payment card data is the Payment Card Industry Data Security Standard (PCI DSS).

The post Understanding PCI DSS: Safeguarding Digital Transactions appeared first on Tetherfi.

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Introducing OCM 5.0: Redefining Operational Excellence

In the context of a Multi-Experience Communication Provider, Tetherfi OCM may have a role that aligns with ensuring the efficient and effective operation of the provider's communication services and infrastructure. This alignment is critical to maintaining the quality and reliability of services offered.

The post Introducing OCM 5.0: Redefining Operational Excellence appeared first on Tetherfi.

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Tetherfi Pte Ltd Profile

Company Name

Tetherfi Pte Ltd

Company Website

//tetherfi.com

HQ Location

60, Paya Leber Road, #06-01 Paya Leber Square, Singapore - 409051

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE