Tetherfi Overview

Tetherfi tackles the challenge of enhancing digital customer engagement by offering a comprehensive platform for managing customer experiences across multiple channels. It addresses the need for seamless communication in contact centers, providing tools like a unified multimedia agent desktop and a zero-code workflow engine. This software supports remote compliance and secure work-from-home setups, ensuring privacy without compromising compliance. Tetherfi's platform also integrates live video experiences and social customer care, making it easier for businesses to engage with customers through various digital channels. By focusing on these areas, Tetherfi helps businesses improve customer interactions and streamline contact center operations.

Use Cases

Customers recommend Engagement Management, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Tetherfi.

Other use cases:

  • Advertisement
  • Onboarding
  • Digital Marketing
  • Competitive Intelligence
  • Contacts History
  • Creating Contact List
  • Digital Signature
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Tetherfi.

Other priorities:

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Tetherfi Use-Cases and Business Priorities: Customer Satisfaction Data

Tetherfi works with different mediums / channels such as Mobile. Video. Chat etc.

Tetherfi's features include Personalization. and Tetherfi support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Tetherfi analytics capabilities include Analytics, and Custom Reports.

Tetherfi, Salesforce Heroku, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tetherfi's in-app customer engagement platform can be integrated using the Tetherfi SDK/API. Customers can enhance their applications with seamless engagement components.

Tetherfi Customer wins, Customer success stories, Case studies

Why is Tetherfi the best choice for Engagement Management?

What benefits does Tetherfi offer for Collaboration?

What makes Tetherfi ideal for Workflow Management?

How can Tetherfi optimize your Onboarding Workflow?

41 buyers and buying teams have used Cuspera to assess how well Tetherfi solved their Contact Center Software needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Everise

Everise faced a big increase in customer inquiries because of the 2020 U.S. government Covid-19 stimulus checks. They needed to scale their customer support and keep compliance while agents worked fr...om home. Everise used the Tetherfi Edge AI solution to solve these problems. The solution helped them follow clean desk policies and stay compliant without bothering agents. It also allowed for quick setup, saving costs, and kept customer service fast and secure during the lockdown.

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Changi Airport Group - Hospitality - hospitality

Changi Airport Group wanted to offer tele-customer service during the Covid-19 pandemic. They needed to keep human connections while ensuring health and safety. Tetherfi Video helped them provide in-...person services without health risks. The airport now offers 24x7 customer service with no long queues. Travellers get faster help anywhere in the airport. Both travellers and staff stay safe while getting personal service.

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Everise - Business Process Outsourcing - Business Process Outsourcing

Tetherfi Edge AI helped Everise handle a 400% surge in customer inquiries during the Covid-19 stimulus period. Everise used the solution to keep compliance strong while agents worked from home. The d...eployment was fast and cut costs. Customer support stayed secure and quick, even during lockdowns. The solution kept the clean desk policy without bothering agents.

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Largest mobile network operator in Singapore - Telecommunications - Telecommunications

Tetherfi’s Interaction work flow engine helped the largest mobile network operator in Singapore cut IVR change costs by 80%. The company needed a modular IVR system to reduce yearly spend and speed u...p call flow changes. Tetherfi enabled in-house call flow management, faster turnaround, and improved customer experience. The solution also reduced average handling time and improved SLA. The operator now benefits from agile, cost-effective IVR management.

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Pertamina - Oil & Energy - Oil & Energy

Tetherfi’s omni-channel platform helped Pertamina unify customer service channels. Agents now use a single interface for calls, social media, and live chat. Integration with BMC Remedy CRM improved d...ata accuracy and visibility. Agent productivity increased and customer satisfaction improved with faster, personalized service. The solution is scalable for future growth.

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A leading bank in Singapore and Malaysia - Banking - banking

A leading bank in Singapore and Malaysia had low service levels in their contact center. Only 13% of calls were answered and many calls were abandoned. Tetherfi helped them optimize their contact cen...ter with new technology. After the changes, 99.4% of calls were answered and abandoned calls dropped by over 90%. Their overall service level agreement improved to 93%.

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TMAC - Cherry Picking Voice Calls from Avaya Elite ACD

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Peers used Tetherfi for engagement management and collaboration

Tetherfi Competitors

Tetherfi Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (3)
Analytics

3.92/5 ★

Read Reviews (16)
Custom Reports

3.82/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.39/5 ★

Read Reviews (3)
Analytics

3.92/5 ★

Read Reviews (16)
Custom Reports

3.82/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for Tetherfi

Overall Risk Meter

Low Medium High

Top Failure Risks for Tetherfi

Tetherfi Pte Ltd News

Awards

Tetherfi wins Singapore Business Review Technology Excellence Awards ...

Tetherfi won the Singapore Business Review Technology Excellence Award 2026 for its Automated Quality Monitoring (AQM) solution. This AI-driven platform enhances quality assurance by transitioning from sampling-based reviews to comprehensive monitoring, reducing quality review cycles by up to 40%. It integrates data sources for real-time visibility and uses self-learning models to improve accuracy, transforming quality management into a proactive framework.

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Partnership

Tetherfi + IBM LinuxONE: Secure, AI-Driven, and Scalable Contact Centers

Tetherfi and IBM LinuxONE have partnered to create AI-driven, secure, and scalable contact center solutions. The collaboration leverages Tetherfi's Edge AI and IBM's LinuxONE platform to enhance real-time AI capabilities, security, and compliance. The solution supports omnichannel engagement, reduces infrastructure costs by up to 30%, and offers flexible deployment options, including a rapid-deployment AI-enabled Contact Center in a Box.

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Product

AI-Powered Deepfake Detection for Contact CentersProtect Your Brand, Customers, and Agents from Synthetic Media Threats

Tetherfi has introduced AI-powered deepfake detection technology for contact centers, enhancing security against synthetic media threats. The solution offers real-time detection alerts, deep learning classifiers, and multimodal validation to protect against fraud, impersonation, and social-engineering attacks. It integrates with major contact center platforms and complies with GDPR and ISO 27001 standards.

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Tetherfi Pte Ltd Profile

Company Name

Tetherfi Pte Ltd

Company Website

//tetherfi.com

HQ Location

60, Paya Leber Road, #06-01 Paya Leber Square, Singapore - 409051

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE