TheyDo Overview

TheyDo transforms how businesses approach customer journey management by offering a collaborative workspace. This tool aligns customer needs with business goals, ensuring every team member is on the same page. By focusing on customer journey insights, TheyDo helps businesses make informed decisions that enhance customer satisfaction and drive business results. The platform encourages smarter workflows and strategic planning, all within an intuitive interface. A surprising fact? Companies can jumpstart their journey management process for free, making it accessible for teams to start aligning objectives without financial barriers.

Use Cases

Customers recommend Collaboration, Workflow Management, International Marketing, as the business use cases that they have been most satisfied with while using TheyDo.

Other use cases:

  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Account Management
  • Content Sharing
  • Opportunity Management
  • Lifetime Value Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TheyDo.

Other priorities:

  • Acquire Customers
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TheyDo Use-Cases and Business Priorities: Customer Satisfaction Data

TheyDo, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

TheyDo is a collaborative workspace for Customer Journey Management. It aligns customer needs with business results to create impactful outcomes.

Comprehensive Insights on TheyDo Use Cases

How can TheyDo optimize your Collaboration Workflow?

Case Studies

Construction

CASE STUDY PostNL

TheyDo helped PostNL use journeys and design thinking to improve customer focus. PostNL faced conflicting processes and lack of ownership in their design teams. The 'journey factory' method brought t...eams together and increased collaboration. TheyDo enabled journey mapping, research, prototyping, and validation in one tool. PostNL saw concrete benefits like higher NPS and cost savings. The journey-centric approach made the company more customer-focused and efficient.

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Human Resources

CASE STUDY Randstad

TheyDo helps Randstad align teams and improve candidate journeys across 39 countries. Randstad wanted to deliver a consistent user experience and shift to a candidate-first approach. TheyDo made it e...asier for marketers and designers to work together and understand candidate needs. The decision-making process became faster, reducing meetings to just one virtual session. Teams can now test ideas locally and apply them globally, improving the work lives of many people.

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Utilities

CASE STUDY Essent

TheyDo helps Essent align teams and service partners using customer journeys and personas. Essent uses TheyDo to design platforms for green energy and solar panel solutions. The tool helps avoid opin...ions by focusing on real customer insights. This approach speeds up service delivery and supports the launch of new consumer platforms. Essent integrates multiple propositions using journeys as a single source of truth.

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Information Technology and Services

CASE STUDY Webfleet Solutions

TheyDo helped Webfleet Solutions standardize customer experience across Europe. The team used TheyDo to centralize customer insights and streamline decision-making. They saved time by reducing the ne...ed for large presentations. Webfleet Solutions identified key drivers of dissatisfaction and launched 10 innovations in one year. The company now has better transparency and a unified way of working across teams and countries.

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Information Technology and Services

CASE STUDY NCR

TheyDo helped NCR scale Journey Management across their enterprise. NCR used TheyDo to connect product development, customer experience, and operations. The platform made journey mapping and opportun...ity identification easier for teams. TheyDo enabled cross-functional collaboration and a mindset shift at NCR. Service designers used TheyDo to drive product innovation and improve customer experience. NCR continues to expand Journey Management using TheyDo’s training and onboarding tools.

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Retail

CASE STUDY bol.com

TheyDo helped bol.com understand the needs of its 36,000 partners. The B2B team used TheyDo to combine big and small data, running workshops to create need-based partner profiles. This approach revea...led new insights beyond initial data segmentation. Teams now align around customer experience, using TheyDo to organize insights and improve collaboration. The solution made it easier to prioritize actions and address partner needs effectively.

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TheyDo Features

  • Low
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FEATURE RATINGS AND REVIEWS
Analytics

3.95/5 ★

Read Reviews (25)
Custom Reports

3.94/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.95/5 ★

Read Reviews (25)
Custom Reports

3.94/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for TheyDo

Top Failure Risks for TheyDo

TheyDo BV. Profile

Company Name

TheyDo BV.

Company Website

https://www.theydo.com/

HQ Location

Amsterdam, Noord-Holland 1079 DC, NL

Employees

1-10

Social

Linkedin

Financials

SEED