ThinkOwl Overview

ThinkOwl automates customer service with AI to enhance personalization and speed. Custom solutions improve customer support management through prolific features.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using ThinkOwl.

Other use cases:

  • Customer Case Management
  • Knowledge Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Measuring Customer Satisfaction
  • Advocacy Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ThinkOwl.

ThinkOwl Use-Cases and Business Priorities: Customer Satisfaction Data

ThinkOwl works with different mediums / channels such as E-Mail. Social Media. Chat etc.

ThinkOwl's features include Ticketing, Personalization, and Dashboard. and ThinkOwl support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also ThinkOwl analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Features include document management, event-based automation, a knowledge base, configurable dashboards, multiple service desks, and more...." Peer review

ThinkOwl, Supportbench, Salesforce Service Cloud, Eccentex AppBase, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ThinkOwl

Top Industries

  • Information Technology and Services

Popular in

  • Mid Market

ThinkOwl is popular in Information Technology And Services, and is widely used by Mid Market,

Comprehensive Insights on ThinkOwl Use Cases

Why is ThinkOwl the best choice for Helpdesk Management?

How can ThinkOwl enhance your Engagement Management process?

Why is ThinkOwl the best choice for Workflow Management?

Why is ThinkOwl the best choice for Customer Case Management?

How can ThinkOwl optimize your Knowledge Management Workflow?

16+ more Business Use Cases

45 buyers and buying teams have used Cuspera to assess how well ThinkOwl solved their Help Desk needs. Cuspera uses 472 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Video

How Does ThinkOwl Handle Emails? Use Case Video For Logistics Companies

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Peers used ThinkOwl for helpdesk management and engagement management

ThinkOwl Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (68)
Analytics

4.72/5 ★

Read Reviews (40)
Custom Reports

4.72/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (68)
Analytics

4.72/5 ★

Read Reviews (40)
Custom Reports

4.72/5 ★

Read Reviews (35)

Software Failure Risk Guidance

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for ThinkOwl

Overall Risk Meter

Low Medium High

Top Failure Risks for ThinkOwl

ThinkOwl Inc. Profile

Company Name

ThinkOwl Inc.

Company Website

//thinkowl.com

HQ Location

Orlando, Florida

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