ThinkOwl Overview
ThinkOwl automates customer service with AI to enhance personalization and speed. Custom solutions improve customer support management through prolific features.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using ThinkOwl.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ThinkOwl.
ThinkOwl Use-Cases and Business Priorities: Customer Satisfaction Data
ThinkOwl works with different mediums / channels such as E-Mail. Social Media. Chat etc.
ThinkOwl's features include Ticketing, Personalization, and Dashboard. and ThinkOwl support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also ThinkOwl analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Key features include multi-channel inbox management, case management, workflow automation and a customer portal...." Peer review
ThinkOwl, Supportbench, Salesforce Service Cloud, Eccentex AppBase, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ThinkOwl
Top Industries
- Information Technology and Services
Popular in
- Mid Market
ThinkOwl is popular in Information Technology And Services, and is widely used by Mid Market,
Comprehensive Insights on ThinkOwl Use Cases
How can ThinkOwl enhance your Helpdesk Management process?
What Are the key features of ThinkOwl for Engagement Management?
How does ThinkOwl facilitate Workflow Management?
How does ThinkOwl address your Customer Case Management Challenges?
How can ThinkOwl optimize your Knowledge Management Workflow?
16+ more Business Use Cases
45 buyers and buying teams have used Cuspera to assess how well ThinkOwl solved their Help Desk needs. Cuspera uses 472 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
How Does ThinkOwl Handle Emails? Use Case Video For Logistics Companies
Peers used ThinkOwl for helpdesk management and engagement management
ThinkOwl Competitors
ThinkOwl Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (68) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (68) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for ThinkOwl
Overall Risk Meter
Top Failure Risks for ThinkOwl
ThinkOwl Inc. Profile
Company Name
ThinkOwl Inc.
Company Website
//thinkowl.comHQ Location
Orlando, Florida
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