Upland InGenius Overview
Upland InGenius enhances agent productivity by seamlessly integrating phone systems with CRM. Computer telephony integration (CTI) is made easy with this software.
Use Cases
Customers recommend Customer Feedback Management, Helpdesk Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Upland InGenius.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Upland InGenius.
Upland InGenius Use-Cases and Business Priorities: Customer Satisfaction Data
Upland InGenius works with different mediums / channels such as Promotions. and Phone Calls.
Upland InGenius's features include Recording, and Dashboard. and Upland InGenius support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Upland InGenius analytics capabilities include Custom Reports, and Analytics.
Reviews
"InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster." - Tiffany Thompson
Upland InGenius, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Upland InGenius
Top Industries
- Food & Beverages
- Computer Software
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Upland InGenius is popular in Food & Beverages, Computer Software, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Upland InGenius Use Cases
How does Upland InGenius address your Customer Feedback Management Challenges?
What makes Upland InGenius ideal for Helpdesk Management?
What Are the key features of Upland InGenius for Sales Call Management?
How does Upland InGenius facilitate Engagement Management?
What solutions does Upland InGenius provide for Advocacy Management?
11+ more Business Use Cases
14 buyers and buying teams have used Cuspera to assess how well Upland InGenius solved their Contact Center Software needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
|
Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! Testimonial By Justin Glass |
|
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tiffany Thompson Program Director Southern Glazer’s Wine & Spirits |
InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. Testimonial By Tiffany Thompson |
|
Justin Glass Chief Digital Officer United Wholesale Mortgage |
Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! Testimonial By Justin Glass |
|
Dan Blacker Principal Booz Allen Hamilton |
The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. Testimonial By Dan Blacker |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study MedgateRead More |
|
Food & Beverages
|
Food & Beverages |
Case Study Southern Glazer’s Wine & SpiritsRead More |
|
Food & Beverages
|
Food & Beverages |
Case Study Southern Glazer’s Wine & SpiritsRead More |
Peers used Upland InGenius for customer feedback management and helpdesk management
Upland InGenius Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (11) |
Software Failure Risk Guidance
?for Upland InGenius
Overall Risk Meter
Top Failure Risks for Upland InGenius
Upland Software, Inc. News
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal | UPLD Stock News - StockTitan
Upland Software has expanded its cloud fax partnership with Konica Minolta through a major tech integration deal.
Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal
Upland Software strengthens its cloud fax services by partnering with Konica Minolta for a significant technology integration.
Upland Software, Inc. Feeds
Upland Software Reports Third Quarter 2024 Financial Results - Business Wire
Upland Software announced its financial results for the third quarter of 2024, detailing its performance metrics and business outlook.
Upland Software to Release Third Quarter 2024 Financial Results on November 7, 2024 - Business Wire
Upland Software will announce its third-quarter 2024 financial results on November 7, 2024.
Upland Software to Release Third Quarter 2024 Financial Results on November 7, 2024 - StockTitan
Upland Software will announce its third-quarter 2024 financial results on November 7, 2024.
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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