Upland Rant & Rave Overview
Upland Rant & Rave's software enhances customer engagement by capturing customer feedback and emotions. Global brands transform their CX with these insights.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Upland Rant & Rave.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Upland Rant & Rave.
Upland Rant & Rave Use-Cases and Business Priorities: Customer Satisfaction Data
Upland Rant & Rave's features include Dashboard, and Embedded Survey Forms. and Upland Rant & Rave support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Upland Rant & Rave analytics capabilities include Analytics, and Custom Reports.
Reviews
"Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the custome...r experience." - Alex Williams
Peer review evidence (same sources as the product rating summary)
"...Fortnum & Mason implemented the Rant & Rave Platform to capture guest satisfaction and NPS on a consistent, continual basis...." Case Study Fortnum & Mason
"...Rant & Rave's customer engagement software helps global brands transform their CX by capturing the voice of the customer and embracing emotion...." Customer Engagement & Experience Software
"...This provides opportunities to self-coach along the way, in real-time...." Case Study Scottish Water
Upland Rant & Rave, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Upland Rant & Rave
Top Industries
- Utilities
- Financial Services
- Insurance
Popular in
- Enterprise
Upland Rant & Rave is popular in Utilities, Financial Services, and Insurance and is widely used by Enterprise,
Upland Rant & Rave Customer wins, Customer success stories, Case studies
How does Upland Rant & Rave facilitate Collecting Feedback?
How efficiently Does Upland Rant & Rave manage your Engaging Conversational Surveys?
What benefits does Upland Rant & Rave offer for Coaching?
11 buyers and buying teams have used Cuspera to assess how well Upland Rant & Rave solved their Customer Feedback Management needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the customer experience. Testimonial By Alex Williams |
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As a company that prides itself on offering first class customer engagement platforms, it’s no surprise that Upland Rant & Rave really do practice what they preach – their customer service is outstanding, and we’ve always felt 100% supported and confident in their ability to deliver. Even though th...e Product is clearly impressive, Upland Rant & Rave aren’t complacent with this. They have, and continue to put a massive focus on new innovations, and actively engage us in this process, which highlights that their customers’ needs are at the heart of Rant & Rave’s future. |
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From the frontline to the boardroom, we’ve seen brilliant engagement with the Rant & Rave Platform. The feedback we capture is invaluable in helping us to ensure we put the customer at the heart of everything we do. Testimonial By Greg Reed |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alex Williams Contact Centre Manager UK Power Networks |
Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the customer experience. Testimonial By Alex Williams |
|
Brian Henderson Customer Experience Team Leader Scottish Water |
As a company that prides itself on offering first class customer engagement platforms, it’s no surprise that Upland Rant & Rave really do practice what they preach – their customer service is outstanding, and we’ve always felt 100% supported and confident in their ability to deliver. Even though th...e Product is clearly impressive, Upland Rant & Rave aren’t complacent with this. They have, and continue to put a massive focus on new innovations, and actively engage us in this process, which highlights that their customers’ needs are at the heart of Rant & Rave’s future. |
|
Greg Reed Chief Executive Officer HomeServe |
From the frontline to the boardroom, we’ve seen brilliant engagement with the Rant & Rave Platform. The feedback we capture is invaluable in helping us to ensure we put the customer at the heart of everything we do. Testimonial By Greg Reed |
Peers used Upland Rant & Rave for Collecting feedback and Engaging conversational surveys
Upland Rant & Rave Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (26) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (26) |
Software Failure Risk Guidance
?for Upland Rant & Rave
Overall Risk Meter
Top Failure Risks for Upland Rant & Rave
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
