Upwork Overview

Upwork connects freelancers with clients for various projects. The platform facilitates remote work opportunities globally.

Use Cases

Customers recommend Proposal & Quote Management, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Upwork.

Other use cases:

  • Generation Of New Leads
  • Contact List Management
  • Collaboration
  • Digital Marketing
  • Sending & Publishing Communications
  • Identify Skill Gaps
  • Rating And Review Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Upwork.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Upwork Use-Cases and Business Priorities: Customer Satisfaction Data

Upwork works with different mediums / channels such as Website.

Upwork's features include Personalization, Gamification, Recording, etc. and Upwork support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Upwork analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The number of clients; the ability to check clients' past feedback...." Peer review by Therin M., Entertainment

Upwork, Outgrow, Topic, Opinion Stage, Crowdriff Platform, etc., all belong to a category of solutions that help Content Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upwork

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Upwork is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Upwork Use Cases

How efficiently Does Upwork manage your Proposal & Quote Management?

How can Upwork enhance your Helpdesk Management process?

Why is Upwork the best choice for Generation Of New Leads?

What Are the key features of Upwork for Contact List Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Upwork solved their Content Marketing needs. Cuspera uses 559 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Marketing needs.

Case Studies

Financial Services

CASE STUDY Investment Company

Upwork Talent Helped an Investment Company Launch Two AI Businesses

Video

How To Land Jobs on Upwork

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Frequently Asked Questions(FAQ)

for Upwork

What is Upwork used for?

Upwork is a Content Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Proposal & Quote Management, Contract Management and Helpdesk Management .

What are the top features of Upwork?

Personalization, Gamification and Recording are some of the top features of Upwork.

Who uses Upwork?

Upwork is used by Marketing And Advertising, Computer Software and Education among other industries.

What are Upwork alternatives?

Outgrow, Topic, Opinion Stage and Crowdriff Platform are popular alternatives for Upwork.

Where is Upwork located?

Upwork is headquartered at 475 Brannan St., Suite 430, San Francisco, CA 94107.
lightning

Peers used Upwork for proposal & quote management and contract management

Upwork Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Upwork

Overall Risk Meter

Low Medium High

Top Failure Risks for Upwork

Upwork Inc. News

Company

Upwork Inc. Establishes Economic Advisory Council Featuring Experts from MIT, Stanford, and Georgetown to Shape AI-Human Workforce Integration - Nasdaq

Upwork Inc. has formed the Upwork Economic Advisory Council, featuring experts from MIT, Stanford, and Georgetown, to guide AI integration and workforce design. The council will provide insights on labor market shifts and the economic and ethical implications of AI, supporting Upwork's AI-powered platform evolution. This initiative positions Upwork as a leader in AI-driven workforce innovation.

Financial

Upwork Reports First Quarter 2025 Financial Results

Upwork has announced its financial results for the first quarter of 2025. The report details the company's recent revenue, expenses, and operational performance for the period, providing insights into Upwork's business growth and financial health.

Financial

Upwork Inc. Reports Strong Q1 2025 Financial Results - TipRanks.com

Upwork Inc. reported strong financial results for Q1 2025, highlighting robust revenue growth and improved profitability, underscoring the company's continued momentum in the online talent marketplace sector.

Financial

Upwork Reports First Quarter 2025 Financial Results - GlobeNewswire

Upwork reported first quarter 2025 financial results with revenue of $192.7 million, GAAP net income of $37.7 million, and adjusted EBITDA of $56.0 million, reflecting a 20% profit margin and 29% adjusted EBITDA margin. The company reiterated its full-year revenue guidance and raised its adjusted EBITDA outlook, citing strong performance and early gains from AI-driven product investments.

Upwork Inc. Profile

Company Name

Upwork Inc.

Company Website

https://www.upwork.com/

HQ Location

475 Brannan St., Suite 430, San Francisco, CA 94107

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