Upwork Overview

Upwork connects freelancers with clients for various projects. The platform facilitates remote work opportunities globally.

Use Cases

Customers recommend Proposal & Quote Management, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Upwork.

Other use cases:

  • Generation Of New Leads
  • Contact List Management
  • Collaboration
  • Digital Marketing
  • Sending & Publishing Communications
  • Identify Skill Gaps
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Upwork.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Upwork Use-Cases and Business Priorities: Customer Satisfaction Data

Upwork works with different mediums / channels such as Website.

Upwork's features include Personalization, Gamification, Recording, etc. and Upwork support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Upwork analytics capabilities include Custom Reports, and Analytics.

Reviews

"...time tracking software and the work dairy are great and a best way for a honest contract...." Peer review by Venkata B., Manufacturing

Upwork, Ion, Topic, Parse.ly Analytics, etc., all belong to a category of solutions that help Content Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upwork

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Upwork is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Upwork Use Cases

How can Upwork enhance your Proposal & Quote Management process?

What benefits does Upwork offer for Helpdesk Management?

What makes Upwork ideal for Generation Of New Leads?

Why is Upwork the best choice for Contact List Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Upwork solved their Content Marketing needs. Cuspera uses 559 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Marketing needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Upwork case study

Investment Company
Financial Services
Financial Services
CASE STUDY Investment Company

Upwork Talent Helped an Investment Company Launch Two AI Businesses

Read More

Video

How To Land Jobs on Upwork

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Frequently Asked Questions(FAQ)

for Upwork

What is Upwork used for?

Upwork is a Content Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Proposal & Quote Management, Contract Management and Helpdesk Management .

What are the top features of Upwork?

Personalization, Gamification and Recording are some of the top features of Upwork.

Who uses Upwork?

Upwork is used by Marketing And Advertising, Computer Software and Education among other industries.

What are Upwork alternatives?

Ion, Topic and Parse.Ly Analytics are popular alternatives for Upwork.

Where is Upwork located?

Upwork is headquartered at 475 Brannan St., Suite 430, San Francisco, CA 94107.
lightning

Peers used Upwork for proposal & quote management and contract management

Upwork Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Upwork

Overall Risk Meter

Low Medium High

Top Failure Risks for Upwork

Upwork Inc. News

Upwork Expands AI Innovation and Unveils New Solutions for - GlobeNewswire

Upwork is expanding its AI capabilities by introducing new solutions to enhance its services.

15/10/2024 - source

Promoted.ai Helps Upwork Launch Unified Search and Ads for Freelancers - AccessWire

Promoted.ai is helping Upwork improve its search and advertising for freelancers, launching a unified system for better results.

19/08/2024 - source

Upwork Inc. Feeds

Upwork (UPWK) Beats Q4 Earnings and Revenue Estimates - Yahoo Finance

Upwork exceeded Q4 earnings and revenue estimates.

12/02/2025 - source

Upwork Inc. Surpasses Wall Street Expectations in Q4 2024 - News and Statistics - IndexBox

Upwork Inc. exceeded Wall Street expectations in Q4 2024, with a 4.1% revenue increase to $191.5 million. The company projects next-quarter revenues of $188.5 million, surpassing analyst estimates.

12/02/2025 - source

Upwork to Report Fourth Quarter and Full Year 2024 Financial Results on February 12, 2025 - GlobeNewswire

Upwork will announce its fourth quarter and full year 2024 financial results on February 12, 2025.

21/01/2025 - source

Upwork Inc. Profile

Company Name

Upwork Inc.

Company Website

https://www.upwork.com/

HQ Location

475 Brannan St., Suite 430, San Francisco, CA 94107

Social

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