UserEcho Overview

UserEcho offers a multifaceted online customer support solution tailored for dynamic business environments. It integrates a Feedback Forum, which facilitates community-driven insights, and a Helpdesk with efficient ticketing services, streamlining customer issue management. The Knowledge Base feature centralizes information, empowering customers to resolve common inquiries independently. UserEcho's Live Chat capability enhances real-time customer interaction, ensuring prompt support and engagement. This suite of tools not only enhances customer satisfaction but also allows businesses to gather valuable feedback and improve service delivery. The platform's versatility caters to diverse industry needs, adapting to specific customer service challenges with ease.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using UserEcho.

Other use cases:

  • Customer Feedback Management
  • Lifetime Value Management
  • Workflow Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using UserEcho.

Other priorities:

  • Scale Best Practices
See all business priorities See less business priorities

UserEcho Use-Cases and Business Priorities: Customer Satisfaction Data

UserEcho works with different mediums / channels such as Chat. User Generated Content. Blogs etc.

UserEcho's features include Ticketing. and UserEcho support capabilities include Chat Support, 24/7 Support, Email Support, etc. also UserEcho analytics capabilities include Analytics, and Custom Reports.

Reviews

"All the same, very cool people doing UserEcho, it is clear that they love what they do. For over a year @elba_kontur with them, heartily recommend." - Evgeny Kobzev

UserEcho, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserEcho offers a modern support portal with community forums, helpdesk, knowledge base, and live chat. A support portal can be set up in minutes.

Popular Business Setting

for UserEcho

Top Industries

  • Education
  • Marketing and Advertising
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

UserEcho is popular in Education, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on UserEcho Use Cases

How efficiently Does UserEcho manage your Knowledge Management?

What Are the key features of UserEcho for Helpdesk Management?

How does UserEcho facilitate Engagement Management?

How does UserEcho facilitate Customer Feedback Management?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UserEcho solved their Help Desk needs. Cuspera uses 202 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
UserEcho testimonial

Evgeny Kobzev

SKB Kontur

All the same, very cool people doing UserEcho, it is clear that they love what they do. For over a year @elba_kontur with them, heartily recommend. Testimonial By Evgeny Kobzev
UserEcho testimonial

Iago Rodriguez

Strategy Manager

Ofipro Soluciones

As a user from Spain, I strongly recommend UserEcho. For our company, this tool definitely helped to increase the value-added perceived by our customers. Testimonial By Iago Rodriguez
UserEcho testimonial

Sergey Ponomarenko

CTO

Workle

Userecho.com chosen because they instantly respond to all questions. As the saying goes, service with a human face. Testimonial By Sergey Ponomarenko
CUSTOMERS TESTIMONIALS
UserEcho testimonial

Evgeny Kobzev

SKB Kontur

All the same, very cool people doing UserEcho, it is clear that they love what they do. For over a year @elba_kontur with them, heartily recommend. Testimonial By Evgeny Kobzev
UserEcho testimonial

Iago Rodriguez

Strategy Manager

Ofipro Soluciones

As a user from Spain, I strongly recommend UserEcho. For our company, this tool definitely helped to increase the value-added perceived by our customers. Testimonial By Iago Rodriguez
UserEcho testimonial

Sergey Ponomarenko

CTO

Workle

Userecho.com chosen because they instantly respond to all questions. As the saying goes, service with a human face. Testimonial By Sergey Ponomarenko
lightning

Peers used UserEcho for knowledge management and helpdesk management

UserEcho Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.84/5 ★

Read Reviews (2)
Custom Reports

2.16/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.84/5 ★

Read Reviews (2)
Custom Reports

2.16/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for UserEcho

Overall Risk Meter

Low Medium High

Top Failure Risks for UserEcho

UserEcho, LLC Profile

Company Name

UserEcho, LLC

Company Website

https://userecho.com/

HQ Location

Employees

1-10

Social

Financials

PRIVATE