UserEcho Overview
UserEcho offers a multifaceted online customer support solution tailored for dynamic business environments. It integrates a Feedback Forum, which facilitates community-driven insights, and a Helpdesk with efficient ticketing services, streamlining customer issue management. The Knowledge Base feature centralizes information, empowering customers to resolve common inquiries independently. UserEcho's Live Chat capability enhances real-time customer interaction, ensuring prompt support and engagement. This suite of tools not only enhances customer satisfaction but also allows businesses to gather valuable feedback and improve service delivery. The platform's versatility caters to diverse industry needs, adapting to specific customer service challenges with ease.
Use Cases
Customers recommend Knowledge Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using UserEcho.
Business Priorities
Enhance Customer Relationships and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using UserEcho.
UserEcho Use-Cases and Business Priorities: Customer Satisfaction Data
UserEcho works with different mediums / channels such as Chat. User Generated Content. Blogs etc.
UserEcho's features include Ticketing. and UserEcho support capabilities include Chat Support, 24/7 Support, Email Support, etc. also UserEcho analytics capabilities include Analytics, and Custom Reports.
Reviews
"I wanted to follow-up publicly saying how easy and helpful that the UserEcho team made our migration process. Y'all took almost 100 ideas and associated comments and imported them for us. It was great!" - David Howard
UserEcho, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
UserEcho offers a modern support portal with community forums, helpdesk, knowledge base, and live chat. A support portal can be set up in minutes.
Popular Business Setting
for UserEcho
Top Industries
- Education
- Marketing and Advertising
- Internet
Popular in
- Small Business
- Mid Market
- Large Enterprise
UserEcho is popular in Education, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.
UserEcho Customer wins, Customer success stories, Case studies
What solutions does UserEcho provide for Knowledge Management?
How can UserEcho enhance your Helpdesk Management process?
Why is UserEcho the best choice for Engagement Management?
How can UserEcho optimize your Customer Feedback Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well UserEcho solved their Help Desk needs. Cuspera uses 202 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I wanted to follow-up publicly saying how easy and helpful that the UserEcho team made our migration process. Y'all took almost 100 ideas and associated comments and imported them for us. It was great! Testimonial By David Howard |
|
If you're looking for a complete solution to provide customer support, check out @userecho - customization, well priced and great support. Testimonial By Warewolf ESB |
|
I have been using the agent functions on @userecho for the last 20 mins, so far it looks 2 be the platform that every business should be using. Testimonial By Nicholas Griffin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
David Howard Associate Director NC State University |
I wanted to follow-up publicly saying how easy and helpful that the UserEcho team made our migration process. Y'all took almost 100 ideas and associated comments and imported them for us. It was great! Testimonial By David Howard |
|
Warewolf ESB |
If you're looking for a complete solution to provide customer support, check out @userecho - customization, well priced and great support. Testimonial By Warewolf ESB |
|
Nicholas Griffin Founder TechNutty |
I have been using the agent functions on @userecho for the last 20 mins, so far it looks 2 be the platform that every business should be using. Testimonial By Nicholas Griffin |
Peers used UserEcho for knowledge management and helpdesk management
UserEcho Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
UserEcho Integrations
UserEcho integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for UserEcho
Overall Risk Meter
Top Failure Risks for UserEcho
UserEcho, LLC Profile
Company Name
UserEcho, LLC
Company Website
https://userecho.com/HQ Location
Employees
1-10
Social
Financials
PRIVATE
