UseResponse Overview
Useresponse organizes customer support software around a help center, integrating all channels into one service solution. Customer service becomes streamlined and efficient.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using UseResponse.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UseResponse.
UseResponse Use-Cases and Business Priorities: Customer Satisfaction Data
UseResponse works with different mediums / channels such as Chat. Mobile. and Mobile App.
UseResponse's features include Ticketing, and Widgets. and UseResponse support capabilities include Chat Support, 24/7 Support, Email Support, etc. also UseResponse analytics capabilities include Custom Reports, and Analytics.
Reviews
"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions." - Geo Lubaton
UseResponse, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UseResponse
Top Industries
- Information Technology and Services
- Consumer Goods
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
UseResponse is popular in Information Technology And Services, Consumer Goods, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on UseResponse Use Cases
How can UseResponse optimize your Helpdesk Management Workflow?
How efficiently Does UseResponse manage your Knowledge Management?
Why is UseResponse the best choice for Customer Feedback Management?
Why is UseResponse the best choice for Community Building?
What benefits does UseResponse offer for Sending & Publishing Communications?
13+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well UseResponse solved their Help Desk needs. Cuspera uses 448 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions. Testimonial By Geo Lubaton |
|
UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php installed instance. Testimonial By Matt Wilson |
|
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Geo Lubaton Business Intelligence Operations Manager P&G |
UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions. Testimonial By Geo Lubaton |
|
Matt Wilson Integration Architect YellowFin BI |
UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php installed instance. Testimonial By Matt Wilson |
|
Jens Havelberg Teamleader Development and IT VFM-Gruppe |
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
Video
How to Manage Teams & Users in UseResponse
Peers used UseResponse for helpdesk management and knowledge management
UseResponse Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for UseResponse
Overall Risk Meter
Top Failure Risks for UseResponse
UseResponse Profile
HQ Location
39 E. Broadway APT. B1 Long Beach, NY, 11561
Employees
1-10
Social
Financials
PRIVATE
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