UserGuiding Overview

UserGuiding transforms how teams onboard and engage users by creating in-app experiences without needing any coding skills. This tool is perfect for businesses looking to turn new users into advocates by guiding them through product features seamlessly. It allows teams to collect valuable feedback and analyze user behavior, which is crucial in refining product strategies. With over 1,000 teams already benefiting, UserGuiding minimizes the need for extensive support while maximizing user adoption. Integrating easily with existing tech stacks, it’s a go-to for companies aiming to enhance user experience and drive product success.

Use Cases

Customers recommend Onboarding, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using UserGuiding.

Other use cases:

  • Engagement Management
  • Playbook Creation
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Funnel Analysis
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using UserGuiding.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
See all business priorities See less business priorities

UserGuiding Use-Cases and Business Priorities: Customer Satisfaction Data

UserGuiding's features include Feedback Surveys, Personalization, and Calculator. and UserGuiding support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UserGuiding analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced). ...." Peer review by Osman Erdi B., CoFounder, CEO, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...With strong features such as onboarding checklists, detailed analytics, segmentation, and customization, it s possible to create a result oriented onboarding flow only in a few hours. ..." Why UX is Essential for PMs
"...Detailed analytics, segmentation, customization, NPS and other features of UserGuiding for better user onboarding...." Features for Better User Onboarding
"...The customer support was helpful too. ...." Peer review by harper g., Realtor, Real Estate

UserGuiding, Yapsody Ticketing, Newired, Sentiment.io, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserGuiding streamlines user onboarding and engagement with no coding required. It enhances in-app experiences and analyzes user behavior efficiently.

Popular Business Setting

for UserGuiding

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

UserGuiding is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

UserGuiding Customer wins, Customer success stories, Case studies

How can UserGuiding optimize your Onboarding Workflow?

How can UserGuiding enhance your Customer Feedback Management process?

How does UserGuiding address your Helpdesk Management Challenges?

How efficiently Does UserGuiding manage your Engagement Management?

How can UserGuiding enhance your Playbook Creation process?

11 buyers and buying teams have used Cuspera to assess how well UserGuiding solved their Help Desk needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CitizenShipper - Transportation/Trucking/Railroad - Small

Dallas, USA

UserGuiding helped CitizenShipper increase activation rates by 25%. CitizenShipper used UserGuiding’s interactive guides and resource centers to onboard and educate users. The platform made it easy t...o communicate updates and training without developer help. Both desktop and mobile onboarding were improved with tailored experiences. Activation rates rose 15% for drivers and 10% for shippers. CitizenShipper now delivers a unique onboarding experience across all platforms.

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MarketTime - Computer Software - Small

USA

UserGuiding helped MarketTime boost webinar attendance by 10x. Before, MarketTime struggled with low webinar participation because users missed email and banner announcements. UserGuiding's in-app mo...dal announcements showed webinar promotions to users while they were active on the platform. This direct approach made it easy for users to see and join webinars. The change required no extra work for the team and solved their visibility problem.

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LogComex - Information Technology And Services - Medium

Curitiba, Brazil

UserGuiding helped LogComex cut onboarding element creation time by 95%. Before, LogComex relied on developers to build UX/UI guides, causing delays. With UserGuiding, product teams now create intera...ctive onboarding and tooltips without coding. Users get guided tours and instant help, reducing support requests. LogComex increased feature adoption and now segments users for tailored onboarding.

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Indicata (Autorola) - Automotive - Medium

Denmark

UserGuiding helped Indicata automate onboarding for thousands of users across 13 markets and 11 languages. Before, Indicata relied on manual calls and emails, which became hard to scale. With UserGui...ding, they created interactive guides and hotspots to show new features. After launch, 47% of active users engaged with the new feature walkthrough in the first week. Indicata saw faster feature adoption and better user engagement.

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Next Fit - Computer Software - Small

Brazil

UserGuiding helped Next Fit cut demo calls by 80%. Next Fit struggled to onboard gym staff with video calls, which slowed growth. Their new payment module was complex and led to many support tickets.... With UserGuiding's interactive onboarding, they replaced most video sessions and reduced support tickets for the new feature by 50%. After a few months, Next Fit doubled its customer base while support tickets rose only 15%.

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Keyhole - Internet - Small

Toronto, Canada

UserGuiding helped Keyhole boost trial-to-paid conversions by 550%. Keyhole used UserGuiding's onboarding checklists to show users the value of their social listening platform. The team quickly built... interactive guides without code. Most users converted after simply seeing the checklist, without completing all steps. Session duration and engagement also increased for trial users.

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lightning

Peers used UserGuiding for onboarding and customer feedback management

UserGuiding Competitors

UserGuiding Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)

Software Failure Risk Guidance

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for UserGuiding

Overall Risk Meter

Low Medium High

Top Failure Risks for UserGuiding

UserGuiding Profile

Company Name

UserGuiding

Company Website

https://userguiding.com/

HQ Location

San Francisco, CA

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE