UserGuiding Overview

UserGuiding transforms how teams onboard and engage users by creating in-app experiences without needing any coding skills. This tool is perfect for businesses looking to turn new users into advocates by guiding them through product features seamlessly. It allows teams to collect valuable feedback and analyze user behavior, which is crucial in refining product strategies. With over 1,000 teams already benefiting, UserGuiding minimizes the need for extensive support while maximizing user adoption. Integrating easily with existing tech stacks, it’s a go-to for companies aiming to enhance user experience and drive product success.

Use Cases

Customers recommend Onboarding, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using UserGuiding.

Other use cases:

  • Engagement Management
  • Playbook Creation
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Funnel Analysis
  • Lead Analytics
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using UserGuiding.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
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UserGuiding Use-Cases and Business Priorities: Customer Satisfaction Data

UserGuiding's features include Feedback Surveys, Personalization, and Calculator. and UserGuiding support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UserGuiding analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We've been developing user onboarding flows insource before UserGuiding...." Peer review by Okan T., Frontend Developer

UserGuiding, Yapsody Ticketing, Newired, Sentiment.io, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserGuiding streamlines user onboarding and engagement with no coding required. It enhances in-app experiences and analyzes user behavior efficiently.

Popular Business Setting

for UserGuiding

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

UserGuiding is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on UserGuiding Use Cases

How does UserGuiding facilitate Onboarding?

How does UserGuiding facilitate Customer Feedback Management?

What Are the key features of UserGuiding for Helpdesk Management?

How does UserGuiding facilitate Engagement Management?

How efficiently Does UserGuiding manage your Playbook Creation?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UserGuiding solved their Help Desk needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Financial Services

CASE STUDY Crunch

UserGuiding helped Crunch improve user engagement for their freemium accountancy software. Crunch faced low engagement and conversions among freemium users. They used UserGuiding’s onboarding checkli...sts, product tours, hotspots, and announcement modals to guide and educate users. After implementing UserGuiding, Crunch saw an increase in add-on purchases and upgrades. The solution made onboarding scalable and improved user activation.

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Accounting

CASE STUDY Canopy

UserGuiding helped Canopy automate user onboarding with interactive UX elements. Canopy faced high support costs and many repetitive support tickets due to poor onboarding. By using UserGuiding’s onb...oarding flows, Canopy deflected over 15,000 potential support tickets. They saved more than $300,000 in support costs in 3.5 years. The solution reduced the burden on customer support and improved user education.

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Internet

CASE STUDY BeerOrCoffee

UserGuiding helped BeerOrCoffee automate user onboarding and product education. Before, BeerOrCoffee relied on one-on-one video calls, which were not scalable. With UserGuiding, they created feature ...announcements and product tours in minutes, without needing developer help. This improved feature adoption and saved time for their small team. BeerOrCoffee now delivers onboarding and updates quickly to users and partners.

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Financial Services

CASE STUDY Assertiva

UserGuiding helped Assertiva automate onboarding for its portal users. Assertiva's customers are not tech-savvy, so support teams faced many repetitive questions. The company used UserGuiding's produ...ct tours and onboarding checklists to guide users. This reduced support calls by 80%. The support team now spends less time on basic questions, and the business can scale faster.

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Real Estate

CASE STUDY Ajar

UserGuiding helped Ajar automate user onboarding with self-serve guides and checklists. Before, Ajar onboarded users one-on-one, which took a lot of time and effort. With UserGuiding, Ajar saved time... and reduced pressure on their sales team. They used onboarding checklists and segmentation to support users in different languages. Ajar saw increased activation rates and made it easier for users to get started on their own.

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Publishing

CASE STUDY aclipp

UserGuiding helped aclipp create a digital user onboarding experience. Before, aclipp onboarded users with video calls and support articles. They wanted a smoother, interactive way to teach users. Us...erGuiding's product tours, hotspots, and checklists made onboarding easy and scalable. aclipp now saves time and money while helping users learn by doing.

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lightning

Peers used UserGuiding for onboarding and customer feedback management

UserGuiding Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)

Software Failure Risk Guidance

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for UserGuiding

Overall Risk Meter

Low Medium High

Top Failure Risks for UserGuiding

UserGuiding Profile

Company Name

UserGuiding

Company Website

https://userguiding.com/

HQ Location

San Francisco, CA

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE