Userlytics Overview

Userlytics is a dynamic user testing platform designed to gather authentic customer feedback remotely. It focuses on enhancing user experience (UX) and usability for websites and apps. This tool empowers businesses to understand not just what users do, but what drives their actions. By offering a comprehensive suite of UX research tools, Userlytics becomes a one-stop shop for all user research needs. Its resources hub provides valuable insights into user testing, making it easier for teams to collaborate and improve digital experiences.

Use Cases

Customers recommend Engagement Management, Call Recording, Measuring Net Promoter Score, as the business use cases that they have been most satisfied with while using Userlytics.

Other use cases:

  • Advertisement
  • Onboarding
  • Content Sharing
  • Contract Management
  • Meeting Management
  • Measuring Customer Satisfaction
  • Lead Qualification: Demographic
See all use cases See less use cases

Business Priorities

Acquire Customers and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Userlytics.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enhance Customer Relationships
See all business priorities See less business priorities

Userlytics Use-Cases and Business Priorities: Customer Satisfaction Data

Userlytics works with different mediums / channels such as Website. Mobile. Mobile App etc.

Userlytics's features include Recording, Feedback Surveys, SEO, etc. and Userlytics support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Userlytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"We recently ran two difficult studies with Userlytics for two different clients and for both studies Userlytics managed to find excellent users who were able to provide extremely helpful insights. For the first study, Userlytics was the only company... who found a PII safe, secure and GDPR compliant way to source respondents required by our banking client. Additionally, I think our other client will have to sit down when they see we've managed to get both kids and parents interacting with their app in front of the monitor." - Pawel Banhegyi

Userlytics, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userlytics provides answers to common questions and assistance on their help page. Comprehensive support is available for all user needs.

Popular Business Setting

for Userlytics

Top Industries

  • Marketing and Advertising
  • Insurance
  • Computer Software

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Userlytics is popular in Marketing And Advertising, Insurance, and Computer Software and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Userlytics Use Cases

How efficiently Does Userlytics manage your Engagement Management?

Why is Userlytics the best choice for Measuring Net Promoter Score?

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Userlytics solved their Collaboration and Productivity needs. Cuspera uses 262 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Userlytics testimonial

Pawel Banhegyi

Research Manager

Conversion Rate Experts

We recently ran two difficult studies with Userlytics for two different clients and for both studies Userlytics managed to find excellent users who were able to provide extremely helpful insights. For the first study, Userlytics was the only company who found a PII safe, secure and GDPR compliant w...ay to source respondents required by our banking client. Additionally, I think our other client will have to sit down when they see we've managed to get both kids and parents interacting with their app in front of the monitor.

Testimonial By Pawel Banhegyi
Userlytics testimonial

Lynn Bacigalupo

Senior Strategist

Hathway

Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process - from the nuances of user recruiting through test execution and evaluation. Our team has ...received excellent quality of user responses and actionable feedback.

Testimonial By Lynn Bacigalupo
Userlytics testimonial

New Media Denver

Userlytics made the process so easy! As they effortlessly managed the “how” of testing, we were able to focus on the “what”. Without data, web designers work from assumptions. With data, the end user experience becomes relevant to design implementations. Testimonial By New Media Denver
CUSTOMERS TESTIMONIALS
Userlytics testimonial

Pawel Banhegyi

Research Manager

Conversion Rate Experts

We recently ran two difficult studies with Userlytics for two different clients and for both studies Userlytics managed to find excellent users who were able to provide extremely helpful insights. For the first study, Userlytics was the only company who found a PII safe, secure and GDPR compliant w...ay to source respondents required by our banking client. Additionally, I think our other client will have to sit down when they see we've managed to get both kids and parents interacting with their app in front of the monitor.

Testimonial By Pawel Banhegyi
Userlytics testimonial

Lynn Bacigalupo

Senior Strategist

Hathway

Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process - from the nuances of user recruiting through test execution and evaluation. Our team has ...received excellent quality of user responses and actionable feedback.

Testimonial By Lynn Bacigalupo
Userlytics testimonial

New Media Denver

Userlytics made the process so easy! As they effortlessly managed the “how” of testing, we were able to focus on the “what”. Without data, web designers work from assumptions. With data, the end user experience becomes relevant to design implementations. Testimonial By New Media Denver

Case Studies

Computer Software

CASE STUDY Blackbaud

Userlytics and Mouseflow helped Blackbaud improve its website user experience. The team used Mouseflow to find where users struggled, like the navigation menu and demo booking form. Userlytics ran 60...-minute usability interviews with users from education and nonprofit sectors. They found confusing terms and low demo form conversions. The research focused on navigation, finding relevant pages, and the demo request process. This led to clear insights for website improvements.

Computer Software

CASE STUDY QuillBot

Userlytics helped QuillBot make research easier for everyone on their team. QuillBot used Userlytics to let non-researchers run usability tests and gather feedback. The platform made it simple for di...fferent teams to work together and learn from users. QuillBot could use many testing methods and did not need extra tools. This made research a shared job and improved how QuillBot builds its products.

Education

CASE STUDY Auburn University

Userlytics helped Auburn University improve the user experience of their Raymond J. Harbert College of Business website. Auburn used unmoderated user testing to find pain points and test changes. The...y recruited participants from across North America, including both experienced and new users. The study found users wanted easier access to program details and feedback forms. After making changes, user issues became less severe, though some still struggled to find the feedback form.

Marketing and Advertising

CASE STUDY Marketing Architects

Userlytics helped Marketing Architects test a mortgage and finance webpage for accessibility. The goal was to make mortgage information easy to access for users with vision challenges. Userlytics ran... 60-minute usability interviews with people using screen readers and assistive tools. The study found that small changes, like better headings and color choices, can remove barriers. Clear labels and organized content improved the user experience for everyone.

Banking

CASE STUDY A Canadian credit union

Userlytics helped a Canadian credit union improve its website for new member sign-ups. The credit union wanted clearer, more compelling information for potential members. Userlytics recruited testers... across Canada to review the full prospect journey, from digital ads to the sign-up page. Testers liked the website's clarity but found confusing calls to action and unclear fee explanations. The study revealed missing information and user confusion, leading to hesitancy in joining. Userlytics provided insights to address these UX issues.

Video

User Testing Panel - Recruit the right participants

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lightning

Peers used Userlytics for engagement management and call recording

Userlytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5

Read Reviews (1)
Analytics

4.46/5

Read Reviews (23)
Custom Reports

3.37/5

Read Reviews (41)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5

Read Reviews (1)
Analytics

4.46/5

Read Reviews (23)
Custom Reports

3.37/5

Read Reviews (41)

Software Failure Risk Guidance

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for Userlytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlytics

Userlytics Corporation Profile

Company Name

Userlytics Corporation

Company Website

https://www.userlytics.com/

HQ Location

San Francisco, California

Employees

11-50

Social

Financials

PRIVATE