USU Knowledge Management Platform Overview
USU-knowledge-management-platform provides quality-assured, automated content for customer service. Rapid depiction of information is ensured by the software.
Use Cases
Customers recommend Knowledge Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using USU Knowledge Management Platform.
Business Priorities
Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using USU Knowledge Management Platform.
USU Knowledge Management Platform Use-Cases and Business Priorities: Customer Satisfaction Data
USU Knowledge Management Platform works with different mediums / channels such as Phone Calls. Offline. On Premises etc.
USU Knowledge Management Platform's features include Bot. and USU Knowledge Management Platform support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also USU Knowledge Management Platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The challenge was to find a reliable supplier who offers a combination of knowledge base for consistent content in several support channels & online help, guided-solution option, e-learning capabilities & enhancements for future chatbot-application...." Peer review by Sabine Kühne
USU Knowledge Management Platform, Zoho Desk, Confluence, Guru knowledge network, Bloomfire, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for USU Knowledge Management Platform
Top Industries
- Medical Devices
- Information Technology and Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
USU Knowledge Management Platform is popular in Medical Devices, Information Technology And Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on USU Knowledge Management Platform Use Cases
What makes USU Knowledge Management Platform ideal for Knowledge Management?
What benefits does USU Knowledge Management Platform offer for Helpdesk Management?
How does USU Knowledge Management Platform address your Customer Feedback Management Challenges?
How does USU Knowledge Management Platform address your Contact List Management Challenges?
17+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well USU Knowledge Management Platform solved their Knowledge Management needs. Cuspera uses 429 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Peers used USU Knowledge Management Platform for knowledge management and helpdesk management
USU Knowledge Management Platform Competitors
USU Knowledge Management Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for USU Knowledge Management Platform
Overall Risk Meter
Top Failure Risks for USU Knowledge Management Platform
USU Software News
USU Positioned as the Leader in the 2024 SPARK Matrix for Software Asset Management ( SAM ) Tools by QKS Group
USU is recognized as the leader in the 2024 SPARK Matrix for Software Asset Management Tools by QKS Group.
USU Positioned as the Leader in the 2024 SPARK Matrix for Software Asset Management (SAM) Tools by QKS Group - PR Newswire
USU has been recognized as the leader in the 2024 SPARK Matrix for Software Asset Management Tools by QKS Group.
EQS-News: dwpbank relies on USU solution for IT service management - sharewise
dwpbank uses USU's IT service management solution.
USU Software Feeds
Thoma Bravo Completes Acquisition of Majority Stake in USU Product Business - PR Newswire
Thoma Bravo Completes Acquisition of Majority Stake in USU Product Business - PR Newswire
USU Software Profile
Company Name
USU Software
Company Website
https://www.usu.com/en-us/HQ Location
20 Guest St., Suite 202 Boston, MA 02135
Social
Get a personalised risk report for USU Knowledge Management Platform
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
USU Knowledge Management Platform may get in touch with you regarding your request.
Request Custom Quote
USU Software will get in touch with you regarding your request.
What makes USU Knowledge Management Platform ideal for Social Media Management?