Verint Speech Analytics Overview
Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.
Use Cases
Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.
Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.
Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"The company has long been a powerhouse in the analytics space." - CRM industry
Verint Speech Analytics, Genesys Cloud, Callminer Eureka, CallJourney, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Speech Analytics
Top Industries
- Financial Services
- Research
- Hospital & Health Care
Popular in
- Small Business
- Enterprise
- Mid Market
Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Verint Speech Analytics Use Cases
Why is Verint Speech Analytics the best choice for Call Recording?
How can Verint Speech Analytics optimize your Engagement Management Workflow?
How efficiently Does Verint Speech Analytics manage your Measuring Customer Satisfaction?
What Are the key features of Verint Speech Analytics for Contact List Management?
What solutions does Verint Speech Analytics provide for Coaching?
11+ more Business Use Cases
51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
![]() |
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
![]() |
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
![]() |
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() CRM industry |
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
![]() Orpus Research |
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
![]() Ditte Gjørup Larsen Speech Analyst, Tryg Privat |
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
Case Studies
CASE STUDY Trainline
CASE STUDY Claro Brazil
CASE STUDY Neo BPO Hypeone
CASE STUDY First National Bank
CASE STUDY NOS
CASE STUDY Serco
Verint Speech Analytics Competitors
Verint Speech Analytics Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (9) |
Analytics | Read Reviews (48) |
Custom Reports | Read Reviews (32) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (9) |
Analytics | Read Reviews (48) |
Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Verint Speech Analytics
Overall Risk Meter
Top Failure Risks for Verint Speech Analytics
Verint Systems, Inc News
Call-center software maker Verint seeks buyers in AI dealmaking test
Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.
BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire
BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.
Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews - Yahoo Finance
Verint earned six TrustRadius 2025 'Top Rated' awards, recognized for its Open Platform and AI-powered bots in categories including contact center software, conversation intelligence, transcription, voice recognition, call center workforce optimization, and workforce management. Customer reviews highlighted measurable business outcomes such as increased agent capacity, supervisor efficiency, and revenue per interaction, underscoring Verint's leadership in CX automation.
Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025
Verint will announce its first quarter financial results on Wednesday, June 4, 2025.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO