Verint Speech Analytics Overview
Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.
Use Cases
Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.
Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.
Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"....by far the most used Conversational Intelligence platform in the world" - Orpus Research
Verint Speech Analytics, Callminer Eureka, CallJourney, Skyvera, Genesys Cloud, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Speech Analytics
Top Industries
- Financial Services
- Research
- Hospital & Health Care
Popular in
- Small Business
- Enterprise
- Mid Market
Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Verint Speech Analytics Use Cases
What makes Verint Speech Analytics ideal for Call Recording?
Why is Verint Speech Analytics the best choice for Engagement Management?
What Are the key features of Verint Speech Analytics for Measuring Customer Satisfaction?
Why is Verint Speech Analytics the best choice for Contact List Management?
How can Verint Speech Analytics optimize your Coaching Workflow?
11+ more Business Use Cases
51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
|
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
|
|
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Orpus Research |
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
Ditte Gjørup Larsen Speech Analyst, Tryg Privat |
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
|
CRM industry |
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Banking
|
Banking |
CASE STUDY BNP ParibasRead More |
|
Telecommunications
|
Telecommunications |
CASE STUDY AloricaRead More |
|
Telecommunications
|
Telecommunications |
CASE STUDY IbexRead More |
Peers used Verint Speech Analytics for call recording and engagement management
Verint Speech Analytics Competitors
Verint Speech Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Verint Speech Analytics
Overall Risk Meter
Top Failure Risks for Verint Speech Analytics
Verint Systems, Inc News
Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan
Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.
Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan
Verint has introduced an AI-powered CX Scoring Bot to enhance real-time customer experience analysis.
Verint Announces New and Unique CX/EX Scoring Bot - Business Wire
Verint has introduced a new scoring bot for customer and employee experience.
Verint Systems, Inc Feeds
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN
Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey
Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.
Verint Announces Q3 FYE 2025 Results - Yahoo Finance
Verint announced its financial results for the third quarter of fiscal year ending 2025.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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