Verint Speech Analytics Overview
Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.
Use Cases
Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.
Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.
Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience." - Ditte Gjørup Larsen
Verint Speech Analytics, Callminer Eureka, CallJourney, Skyvera, Genesys Cloud, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Speech Analytics
Top Industries
- Financial Services
- Research
- Hospital & Health Care
Popular in
- Small Business
- Enterprise
- Mid Market
Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Verint Speech Analytics Use Cases
How does Verint Speech Analytics facilitate Call Recording?
How can Verint Speech Analytics enhance your Engagement Management process?
How efficiently Does Verint Speech Analytics manage your Measuring Customer Satisfaction?
What Are the key features of Verint Speech Analytics for Contact List Management?
What benefits does Verint Speech Analytics offer for Coaching?
11+ more Business Use Cases
51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
|
|
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
|
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ditte Gjørup Larsen Speech Analyst, Tryg Privat |
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
|
Orpus Research |
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
CRM industry |
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Telecommunications
|
Telecommunications |
CASE STUDY Du TelecomRead More |
|
|
NA |
CASE STUDY Aer LingusRead More |
|
Banking
|
Banking |
CASE STUDY A Leading Full-Service BankRead More |
Peers used Verint Speech Analytics for call recording and engagement management
Verint Speech Analytics Competitors
Verint Speech Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Verint Speech Analytics
Overall Risk Meter
Top Failure Risks for Verint Speech Analytics
Verint Systems, Inc News
Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan
Verint has introduced an AI-powered CX Scoring Bot to enhance real-time customer experience analysis.
Verint Announces New and Unique CX/EX Scoring Bot - Business Wire
Verint has introduced a new scoring bot for customer and employee experience.
Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards - Silicon Canals
Verint customers were recognized for their success in customer and employee experience automation at the 2024 EMEA Inspire Awards.
Verint Systems, Inc Feeds
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN
Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey
Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.
Verint Announces Q3 FYE 2025 Results - Business Wire
Verint released its financial results for the third quarter of fiscal year ending 2025.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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