Customer stories

Product Business Settings

Verint Unified VoC Platform is popular in Financial Services, Information Technology And Services, and Marketing And Advertising industries and is widely used by Large Enterprise, Enterprise, and Small Business.

Verint Unified VoC Platform Product Overview

Verint Unified VoC enables listening, analyzing, and acting on cross-channel customer insights. It is a fully connected solution for speech, text, and operational data.

How satisfied the customers are with Verint Unified VoC Platform use-cases

Reviews

"The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance ...of the associated customer relationship managers, adding training where necessary or rewarding managers showing exceptional performance." - Mohammed AlDossary
"Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their produc...ts, organizations, and customers." - Ruan van Niekerk

Verint Unified VoC Platform Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Verint Unified VoC Platform testimonial

Mohammed AlDossary

SVP, Head of Customer Experience

Riyad Bank
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance.

Testimonial By Mohammed AlDossary
Verint Unified VoC Platform testimonial

Ruan van Niekerk

Senior Systems Engineer

Consulta
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
Verint Unified VoC Platform testimonial

GNC
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
CUSTOMERS TESTIMONIALS
Verint Unified VoC Platform testimonial

Mohammed AlDossary

SVP, Head of Customer Experience

Riyad Bank
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance.

Testimonial By Mohammed AlDossary
Verint Unified VoC Platform testimonial

Ruan van Niekerk

Senior Systems Engineer

Consulta
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
Verint Unified VoC Platform testimonial

GNC
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
 

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

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Claro Brazil - Telecommunications

Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.

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BNP Paribas - Banking - Very Large

Verint Coaching Bots helped BNP Paribas increase digital self-service usage from 10.1% to 18.4% in three months. The bank boosted up-sell offers by 62% and sales by 48% in two months. BNP Paribas eli...minated 75% of collections call volume where agents reached voicemail, cutting collections costs. The solution gave agents real-time guidance using linguistic and acoustic triggers. This improved customer engagement and agent efficiency in banking services.

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BT Group - Telecommunications

Verint Coaching Bot helped BT Group improve cross-sell rates by nearly 10%. BT Group started with a 100-agent trial. They scaled the solution to 5,000 agents. The case shows a strategic rollout of th...e Verint Coaching Bot. The company plans to expand the deployment across the enterprise.

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Ruffwear - Consumer Goods - Small

Ruffwear used Verint Callback to handle more customer support requests. The company faced high demand across many channels. Verint Callback let customers know when support would call back. Agents fel...t less stress and liked their jobs more. Ruffwear saw fast, positive results with this customer service solution.

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lightning

Peers used Verint Unified VoC Platform for knowledge management and customer feedback management

Verint Unified VoC Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (25)
Custom Reports

3.27/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (25)
Custom Reports

3.27/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for Verint Unified VoC Platform

Top Failure Risks for Verint Unified VoC Platform

Verint Systems, Inc News

Awards
 

Verint Named TrustRadius Buyer's Choice for Contact Center CX ...

Verint has been awarded the TrustRadius 2026 Buyer's Choice awards for its CX Automation and Workforce Management solutions, based on customer reviews. This recognition highlights Verint's strong customer satisfaction and measurable business outcomes in the contact center space, driven by AI and automation.

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M&A
 

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

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Financial
 

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A
 

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

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Financials

IPO