Verint Unified VoC Platform Overview
Verint Unified VoC enables listening, analyzing, and acting on cross-channel customer insights. It is a fully connected solution for speech, text, and operational data.
Use Cases
Customers recommend Knowledge Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Verint Unified VoC Platform.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Verint Unified VoC Platform.
Verint Unified VoC Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Unified VoC Platform works with different mediums / channels such as E-Mail. Chat. Omnichannel etc.
Reviews
"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales." - GNC
Verint Unified VoC Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Unified VoC Platform
Top Industries
- Financial Services
- Information Technology and Services
- Marketing and Advertising
Popular in
- Large Enterprise
- Enterprise
- Small Business
Verint Unified VoC Platform is popular in Financial Services, Information Technology And Services, and Marketing And Advertising and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Verint Unified VoC Platform Use Cases
How does Verint Unified VoC Platform facilitate Customer Feedback Management?
Why is Verint Unified VoC Platform the best choice for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Verint Unified VoC Platform solved their Help Desk needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC |
|
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk |
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|
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GNC |
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC |
|
Ruan van Niekerk Senior Systems Engineer Consulta |
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk |
|
Mohammed AlDossary SVP, Head of Customer Experience Riyad Bank |
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance. |
Case Studies
CASE STUDY Trainline
CASE STUDY First National Bank
CASE STUDY Neo BPO Hypeone
CASE STUDY Public Partnerships | PPL, a Public Consulting Group company
CASE STUDY Cancer Research UK
CASE STUDY A financial services company
Peers used Verint Unified VoC Platform for knowledge management and customer feedback management
Verint Unified VoC Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (16) |
Software Failure Risk Guidance
?for Verint Unified VoC Platform
Top Failure Risks for Verint Unified VoC Platform
Verint Systems, Inc News
Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...
Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.
Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan
Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.
Verint Systems (VRNT): Capturing the AI-Driven CX Revolution
Verint Systems is recognized as a leader in AI-driven customer experience (CX) technology, with its Open Platform integrating AI tools to enhance customer satisfaction and reduce operational costs. The ISG 2025 Buyers Guide highlights Verint's top rankings in customer experience, knowledge management, and customer journey management, emphasizing its superior total cost of ownership and return on investment. Verint's flexible platform supports third-party AI integrations, positioning it for future growth in the CX market.
Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire
Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
