Verint Unified VoC Platform Overview

Verint Unified VoC enables listening, analyzing, and acting on cross-channel customer insights. It is a fully connected solution for speech, text, and operational data.

Use Cases

Customers recommend Knowledge Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Verint Unified VoC Platform.

Other use cases:

  • Social Media Analytics
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Competitive Intelligence
  • Performance Management
  • Customise Loyalty Program
  • Content Publishing
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Verint Unified VoC Platform.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
See all business priorities See less business priorities

Verint Unified VoC Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Unified VoC Platform works with different mediums / channels such as E-Mail. Chat. Omnichannel etc.

Reviews

"Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their produc...ts, organizations, and customers." - Ruan van Niekerk

Verint Unified VoC Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Unified VoC Platform

Top Industries

  • Financial Services
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Verint Unified VoC Platform is popular in Financial Services, Information Technology And Services, and Marketing And Advertising and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on Verint Unified VoC Platform Use Cases

What Are the key features of Verint Unified VoC Platform for Customer Feedback Management?

How does Verint Unified VoC Platform address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Verint Unified VoC Platform solved their Help Desk needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Verint Unified VoC Platform testimonial

Ruan van Niekerk

Senior Systems Engineer

Consulta

Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
Verint Unified VoC Platform testimonial

GNC

GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
Verint Unified VoC Platform testimonial

Mohammed AlDossary

SVP, Head of Customer Experience

Riyad Bank

The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance.

Testimonial By Mohammed AlDossary
CUSTOMERS TESTIMONIALS
Verint Unified VoC Platform testimonial

Ruan van Niekerk

Senior Systems Engineer

Consulta

Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
Verint Unified VoC Platform testimonial

GNC

GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
Verint Unified VoC Platform testimonial

Mohammed AlDossary

SVP, Head of Customer Experience

Riyad Bank

The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance.

Testimonial By Mohammed AlDossary

Case Studies

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Financial Services

CASE STUDY A financial services company

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

Non-Profit Organization Management

CASE STUDY Cancer Research UK

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Financial Services

CASE STUDY Public Partnerships | PPL, a Public Consulting Group company

Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

lightning

Peers used Verint Unified VoC Platform for knowledge management and customer feedback management

Verint Unified VoC Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (25)
Custom Reports

3.27/5

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (25)
Custom Reports

3.27/5

Read Reviews (16)

Software Failure Risk Guidance

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for Verint Unified VoC Platform

Top Failure Risks for Verint Unified VoC Platform

Verint Systems, Inc News

Financial

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

M&A

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

Product

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

Customer

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO