Verint Unified VoC Platform Overview
Verint Unified VoC enables listening, analyzing, and acting on cross-channel customer insights. It is a fully connected solution for speech, text, and operational data.
Use Cases
Customers recommend Knowledge Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Verint Unified VoC Platform.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Verint Unified VoC Platform.
Verint Unified VoC Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Unified VoC Platform works with different mediums / channels such as E-Mail. Chat. Omnichannel etc.
Reviews
"Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their produc...ts, organizations, and customers." - Ruan van Niekerk
Verint Unified VoC Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Unified VoC Platform
Top Industries
- Financial Services
- Information Technology and Services
- Marketing and Advertising
Popular in
- Large Enterprise
- Enterprise
- Small Business
Verint Unified VoC Platform is popular in Financial Services, Information Technology And Services, and Marketing And Advertising and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Verint Unified VoC Platform Use Cases
What solutions does Verint Unified VoC Platform provide for Customer Feedback Management?
How efficiently Does Verint Unified VoC Platform manage your Engagement Management?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Verint Unified VoC Platform solved their Help Desk needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk |
|
|
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance. |
|
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ruan van Niekerk Senior Systems Engineer Consulta |
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk |
|
Mohammed AlDossary SVP, Head of Customer Experience Riyad Bank |
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance. |
|
GNC |
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
CASE STUDY Backcountry.ComRead More |
|
Financial Services
|
Financial Services |
CASE STUDY Aviva LifeRead More |
|
Telecommunications
|
Telecommunications |
CASE STUDY AloricaRead More |
Peers used Verint Unified VoC Platform for knowledge management and customer feedback management
Verint Unified VoC Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (16) |
Software Failure Risk Guidance
?for Verint Unified VoC Platform
Top Failure Risks for Verint Unified VoC Platform
Verint Systems, Inc News
Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan
Verint has introduced an AI-powered CX Scoring Bot to enhance real-time customer experience analysis.
Verint Announces New and Unique CX/EX Scoring Bot - Business Wire
Verint has introduced a new scoring bot for customer and employee experience.
Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards - Silicon Canals
Verint customers were recognized for their success in customer and employee experience automation at the 2024 EMEA Inspire Awards.
Verint Systems, Inc Feeds
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN
Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey
Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.
Verint Announces Q3 FYE 2025 Results - Business Wire
Verint released its financial results for the third quarter of fiscal year ending 2025.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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