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Verint Workforce Engagement: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verint Workforce Engagement
Brand: Verint Workforce Engagement
Rating: 4.0 (121 reviews)

4.0 5

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(121)

Performance Management software to engage and motivate the employees to provide the best customer experience

App Partner

Verint Workforce Engagement Overview

Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.

Use Cases

Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.

Other use cases:

Performance Management
Measuring Net Promoter Score
Measuring Customer Satisfaction
Social Media Analytics
Workflow Management
Sales Call Management
Content Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.

Other priorities:

Grow Market Share
Manage Risk
Improve Sales Team Effectiveness

See all business priorities See less business priorities

Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.

Reviews

"As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and ...technical requirements better than the alternatives." - Ben Hopper

Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Workforce Engagement

Top Industries

Research
Information Technology and Services
Management Consulting

Popular in

Mid Market

Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,

Comprehensive Insights on Verint Workforce Engagement Use Cases

Why is Verint Workforce Engagement the best choice for Sales Rep Engagement?

Why is Verint Workforce Engagement the best choice for Contact List Management?

How can Verint Workforce Engagement enhance your Sales Coaching process?

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ben Hopper Head of Strategy First Horizon	As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. Testimonial By Ben Hopper
Jaymee Gerard Operations Business Analyst PlumChoice	The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis

CUSTOMERS	TESTIMONIALS
Ben Hopper Head of Strategy First Horizon	As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. Testimonial By Ben Hopper
Jaymee Gerard Operations Business Analyst PlumChoice	The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. Testimonial By Jaymee Gerard
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis

Case Studies

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Non-Profit Organization Management

CASE STUDY Cancer Research UK

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Financial Services

CASE STUDY A financial services company

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

Financial Services

CASE STUDY Public Partnerships | PPL, a Public Consulting Group company

Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.

Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

Peers used Verint Workforce Engagement for sales rep engagement and contact list management

Verint Workforce Engagement Competitors

More Verint Workforce Engagement Alternatives...

Verint Workforce Engagement Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.74/5 ★ Read Reviews (5)
Custom Reports	4.36/5 ★ Read Reviews (16)
Analytics	4.19/5 ★ Read Reviews (16)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.74/5 ★ Read Reviews (5)
Custom Reports	4.36/5 ★ Read Reviews (16)
Analytics	4.19/5 ★ Read Reviews (16)

Software Failure Risk Guidance

for Verint Workforce Engagement

Top Failure Risks for Verint Workforce Engagement

Verint Systems, Inc News

Product 09/08/2025

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

Customer 21/07/2025

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

Product 15/07/2025

Verint Systems (VRNT): Capturing the AI-Driven CX Revolution

Verint Systems is recognized as a leader in AI-driven customer experience (CX) technology, with its Open Platform integrating AI tools to enhance customer satisfaction and reduce operational costs. The ISG 2025 Buyers Guide highlights Verint's top rankings in customer experience, knowledge management, and customer journey management, emphasizing its superior total cost of ownership and return on investment. Verint's flexible platform supports third-party AI integrations, positioning it for future growth in the CX market.

Awards 15/07/2025

Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire

Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO