Verizon Connect Field Service & Scheduling: Use-Cases, Insights and Reviews | 2024 Cuspera

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The system allows technicians to view their schedules and collect signatures, photos, and notes using a mobile app. The system streamlines communication by enabling technicians to capture and automatically send job information, including notes, photos, and signatures, to office administrators. The system supports the automation of International Fuel Tax Agreement (IFTA) filings by enabling the collection of telematics location and mileage information.

The software provides data-driven scorecards to coach drivers on driving habits, such as speeding and harsh braking. It also offers in-cab alerts and driving classifications to guide and coach drivers, contributing to driver safety. The platform facilitates effective and consistent driver coaching to maintain ELD compliance and improve driver performance.

The software gathers data for forecasting, work planning, and route sequencing. It uses historical fleet data to create reliable forecasts for routine repairs and maintenance. The software forecasts seasonal demand, consolidation, and expansion.

Verizon Connect Field Service provides dedicated onboarding experiences for both dispatchers and technicians. Training guides and support are offered to assist new users in learning how to utilize the system. Verizon Connect Field Service also provides ongoing customer support.