Vibes Platform Overview

Vibes' mobile-first platform is designed to foster personal and revenue-generating engagement between consumers and leading brands. It focuses on mobile marketing, leveraging SMS and Mobile Wallet marketing to drive foot traffic and enhance customer interaction. A notable aspect of Vibes is its direct carrier connections, ensuring reliable and efficient communication. By treating mobile databases as valuable assets, Vibes enables brands to create tailored and impactful mobile programs. This platform is trusted by global brands for its ability to deliver measurable business outcomes, making it a key player in the mobile marketing landscape.

Use Cases

Customers recommend Engagement Management, Loyalty Management, Campaign Management, as the business use cases that they have been most satisfied with while using Vibes Platform.

Other use cases:

  • Lifetime Value Management
  • Communication Management
  • Personalized Marketing
  • Competitive Intelligence
  • Segmentation And Targeting
  • Discount Management
  • Promotion Management
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Business Priorities

Increase Customer Life Time Value and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vibes Platform.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Build Brand Awareness
  • Launch New Products
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Internal Communications
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Vibes Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Vibes Platform works with different mediums / channels such as Mobile. Promotions. and Text SMS.

Vibes Platform's features include Personalization, Alerts: Popups & Notifications, Gamification, etc. and Vibes Platform support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Vibes Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...By being the leader in mobile marketing for over 20 years, Vibes has partnered with more than 150 global brands, including Gap, Amazon, Discover, The Home Depot, Chipotle and Lane Bryant, to run sophisticated mobile marketing campaigns across SMS, MMS, mobile wallet, push and other messaging channels...." Peer review

Vibes Platform, Marsello, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Vibes platform offers intelligent mobile engagement for enterprise brands. It provides real-time, comprehensive mobile marketing in a single location.

Popular Business Setting

for Vibes Platform

Top Industries

  • Media Production
  • Marketing and Advertising
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Vibes Platform is popular in Media Production, Marketing And Advertising, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Vibes Platform Use Cases

Why is Vibes Platform the best choice for Engagement Management?

How does Vibes Platform address your Loyalty Management Challenges?

How does Vibes Platform facilitate Campaign Management?

How does Vibes Platform facilitate Lifetime Value Management?

How can Vibes Platform optimize your Communication Management Workflow?

14+ more Business Use Cases

43 buyers and buying teams have used Cuspera to assess how well Vibes Platform solved their Mobile Marketing needs. Cuspera uses 402 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Case Studies

Hospitality

CASE STUDY A global travel loyalty leader

Vibes' Marketo integration helped a global travel loyalty leader boost member engagement. The company switched from email to SMS, MMS, and Mobile Wallet to reach members on mobile. Vibes' platform le...t marketers send personalized messages from Marketo, saving time and effort. In the first year, they grew from 0 to 50,000 SMS subscribers. Now, 1,000 SMS messages drive the same inbound calls as 10,000 emails did before. The company values Vibes' support and new ideas for mobile marketing.

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Financial Services

CASE STUDY Progressive Leasing

Vibes helped Progressive Leasing move from email to SMS for customer engagement. The company wanted to reach more customers in real time and improve campaign effectiveness. Vibes integrated with Sale...sforce Marketing Cloud and enabled fast SMS program launch. Progressive Leasing doubled its SMS engagement rate and retained over 99% of SMS subscribers. The company now plans to consolidate all SMS messaging with Vibes.

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Restaurants

CASE STUDY Lettuce Entertain You Restaurants

Vibes helped Lettuce Entertain You Restaurants improve SMS and MMS marketing. Lettuce wanted to build a loyal audience and needed a platform that could scale and ensure compliance. Vibes provided a T...ier 1 aggregation solution with direct carrier connections and strong support. Lettuce saw immediate success, with higher open rates and more engaged customers. The SMS program grew from a few restaurants to over 30 brands.

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Retail

CASE STUDY A global specialty retailer with more than 5,000 company-operated stores

Vibes helped a global specialty retailer with over 5,000 stores fix major SMS marketing problems. The retailer switched from a frustrating provider to Vibes, gaining reliable SMS and MMS campaigns li...nked with Mobile Wallet. They used features like A/B testing, shortened URLs, and multi-language support. The retailer earned 39% higher revenue per message than average, generated $50K+ from two SMS offers, and saw a 6% average redemption rate, with one campaign reaching 30%.

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Retail

CASE STUDY Kwik Trip

Vibes mobile engagement platform helped Kwik Trip boost loyalty and ROI across 850+ stores. Kwik Trip wanted to grow their mobile loyalty program and drive more customer engagement. Vibes delivered a... solution using SMS, MMS, push, and mobile wallet. Customers could join the loyalty program in-store, online, or in-app. Mobile wallet loyalty card installs rose from 30% to 54%. The Spin-to-Win SMS game saw a 19% click-through rate and 86% of players joined the sweepstakes. Kwik Trip now uses Vibes to send relevant deals and keep customers coming back.

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Apparel & Fashion

CASE STUDY Specialty apparel retailer

Vibes helped a specialty apparel retailer boost digital engagement with a multichannel mobile messaging strategy. The retailer used SMS, MMS, mobile wallet, and push notifications through the Vibes p...latform. They reached over 3.5 million SMS subscribers and 1.25 million push users. Automated messaging included cart reminders and password recovery. The program drove $32 million in annual mobile-attributable revenue and delivered a 40X ROI.

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lightning

Peers used Vibes Platform for engagement management and loyalty management

Vibes Platform Competitors

Vibes Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (27)
Custom Reports

4.66/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (27)
Custom Reports

4.66/5 ★

Read Reviews (35)

Software Failure Risk Guidance

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for Vibes Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Vibes Platform

Vibes News

Product

RCS Really Works: Vibes RCS Launch Shows Outstanding Early Results, With Tripled Customer Engagement and 30% Revenue Boost vs. SMS - WebWire

Vibes has launched its RCS messaging platform, which has significantly improved customer engagement and revenue for its clients. Early results show a tripling of engagement rates compared to SMS, and a 30% increase in revenue from RCS messages. The platform's rich features, such as images and interactive actions, are driving these results. Vibes has already deployed over 50 RCS agents for enterprise brands, with more in progress.

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Product

Vibes Reports 3x Engagement and 30% Revenue Lift from RCS Messaging

Vibes, a mobile engagement platform, reports a 3x increase in engagement and a 30% revenue boost from RCS messaging compared to SMS and MMS. The platform's RCS innovations, including rich media and interactive features, are proving effective for retail and restaurant brands like Chipotle and Kohl's. Vibes has registered over 50 RCS agents and plans to launch 100 more for global brands.

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Vibes Profile

Company Name

Vibes

Company Website

https://www.vibes.com/

HQ Location

300 W. Adams St.,, 7th Floor, Chicago, IL 60606, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B