Vivocha: Use-Cases, Insights and Reviews | 2024 Cuspera

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Vivocha - Customer Engagement Software: real-time ...

Vivocha Overview

Vivocha is a cloud-based service for businesses to engage with online visitors. Effective communication channels are used to enhance customer interaction.

Use Cases

Customers recommend Engagement Management, Collaboration, Document Sharing, as the business use cases that they have been most satisfied with while using Vivocha.

Other use cases:

Content Sharing
Contact List Management
Helpdesk Management
Lead Analytics
Training & Onboarding
Measuring Customer Satisfaction
Generation Of New Leads

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vivocha.

Other priorities:

Improve Digital And Social Presence
Improve ROI
Increase Sales & Revenue

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Vivocha Use-Cases and Business Priorities: Customer Satisfaction Data

Vivocha works with different mediums / channels such as Website. Chat. Video etc.

Vivocha's features include Personalization, and Ticketing. and Vivocha support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Vivocha analytics capabilities include Custom Reports, and Analytics.

Reviews

"...A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center...." Peer review

Vivocha, Showell, Prezi, Qwilr, QorusDocs, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vivocha

Top Industries

Internet

Popular in

Mid Market

Vivocha is popular in Internet, and is widely used by Mid Market,

Comprehensive Insights on Vivocha Use Cases

How can Vivocha optimize your Engagement Management Workflow?

Why is Vivocha the best choice for Collaboration?

How can Vivocha optimize your Contact List Management Workflow?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Vivocha solved their Live Chat needs. Cuspera uses 422 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.