Voicebase Overview

VoiceBase delivers AI-powered voice analytics tailored for call centers within enterprise organizations. It transforms voice data into actionable insights, enabling businesses to analyze 100% of customer interactions. By leveraging advanced speech analytics, VoiceBase uncovers strategic insights that can enhance decision-making and optimize customer engagement strategies. This solution empowers enterprises to gain a competitive edge by understanding customer needs and improving service delivery. VoiceBase's capabilities are vital for organizations aiming to harness the full potential of their call center data, driving better outcomes and maximizing return on investment.

Use Cases

Customers recommend Engagement Management, Trade Show Marketing, Collaboration, as the business use cases that they have been most satisfied with while using Voicebase.

Other use cases:

  • Sales Call Management
  • Playbook Creation
  • Contact List Management
  • Rating And Review Management
  • Generation Of New Leads
  • Helpdesk Management
  • Product Marketing
See all use cases See less use cases

Business Priorities

Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Voicebase.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Enhance Customer Relationships
See all business priorities See less business priorities

Voicebase Use-Cases and Business Priorities: Customer Satisfaction Data

Voicebase works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

Voicebase's features include Recording. and Voicebase support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Voicebase analytics capabilities include Analytics, and Custom Reports.

Voicebase, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VoiceBase delivers AI-Powered Voice Analytics for call centers. Enterprise organizations benefit from advanced insights and analysis.

Comprehensive Insights on Voicebase Use Cases

What Are the key features of Voicebase for Engagement Management?

How can Voicebase enhance your Trade Show Marketing process?

What makes Voicebase ideal for Collaboration?

11+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well Voicebase solved their Contact Center Software needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Information Technology and Services

CASE STUDY Avantive Solutions

VoiceBase helped Avantive Solutions improve agent performance and customer experience. Avantive Solutions used VoiceBase's Enterprise Accelerator and Query Language to analyze 100% of agent calls. Th...is let them coach agents better and increase sales and retention campaign results. The solution gave Avantive Solutions detailed call insights in their business intelligence tool. Avantive Solutions' CEO said the data made agents more productive.

Read more →
Insurance

CASE STUDY Delta Dental of Washington

Delta Dental of Washington improved AHT and optimized their call center, reducing costs using AI-powered Voice Analytics.

Read more →
Automotive

CASE STUDY Proactive Dealer Solutions

Proactive Dealer Solutions boosted sales by $100K monthly using Voice analytics to optimize customer interactions and internal processes.

Read more →

CASE STUDY VoiceBase customers (BPOs and call centers)

VoiceBase helps BPOs and call centers improve operations with AI-powered speech analytics. The solution increases sales conversions by 104%. It reduces average handle time by 10%. Agent training time... drops by 50%. First call resolution rises by 17.2%. VoiceBase analyzes every call to boost efficiency and customer experience.

Read more →
Insurance

CASE STUDY Delta Dental of Washington

VoiceBase Enterprise Accelerator helped Delta Dental of Washington improve their call center. They wanted to make things easier for customers and agents. They used to track call data in spreadsheets ...and had long hold times. With VoiceBase, they started to reduce talk time by 10% across the company. The solution also saved 6 months of IT work by automating data for dashboards. This made their call center more efficient and helped maximize ROI.

Read more →
Insurance

CASE STUDY Delta Dental of Washington

Delta Dental of Washington used voice analytics, improving customer experience and operational efficiency by analyzing millions of call minutes annually.

Read more →
lightning

Peers used Voicebase for engagement management and trade show marketing

Voicebase Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (17)
Analytics

4.54/5 ★

Read Reviews (37)
Custom Reports

4.53/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (17)
Analytics

4.54/5 ★

Read Reviews (37)
Custom Reports

4.53/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Voicebase

Top Failure Risks for Voicebase

VoiceBase, Inc. Profile

Company Name

VoiceBase, Inc.

Company Website

//voicebase.com

HQ Location

44 Montgomery St, San Francisco, California 94104, US

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

PRIVATE