Vtiger Help Desk: Use-Cases, Insights and Reviews | 2025 Cuspera

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Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction

Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

Customer Case Management
Workflow Management
Engaging And Following Up
Measuring Customer Satisfaction
Product Marketing
Lead Tracking
Contract Management

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Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

Improve Consistency

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Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk." - PHILLIP LEW

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

Education
Events Services
Computer & Network Security

Popular in

Enterprise
Mid Market
Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Vtiger Help Desk Use Cases

How does Vtiger Help Desk address your Helpdesk Management Challenges?

How can Vtiger Help Desk optimize your Knowledge Management Workflow?

What makes Vtiger Help Desk ideal for Collaboration?

7+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
PHILLIP LEW Head of Customer Support Propel	Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
ANKITH APPAYYA Head of Sales HackerEarth	HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA
Dan Delventhal Founder Mowgreen	Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal

CUSTOMERS	TESTIMONIALS
PHILLIP LEW Head of Customer Support Propel	Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
ANKITH APPAYYA Head of Sales HackerEarth	HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA
Dan Delventhal Founder Mowgreen	Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Medilife Technologies	NA	Case Study Medilife Technologies Achieved A 60% Increase In Lead Generation And A 45% Improvement In Sales Conversion Rates Using Vtiger Crm. Read More
TXM Global Solutions Telecommunications	Telecommunications	CASE STUDY TXM Global Solutions Achieved A 30% Increase In Productivity And A 40% Reduction In Administration Time. Read More
HackerEarth	NA	CASE STUDY HackerEarth 50% Increase In Sales Productivity Read More