Vtiger Help Desk: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Vtiger Help Desk
Brand: Vtiger Help Desk
Rating: 4.09 (218 reviews)

4.09 5

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Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction

Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

Customer Case Management
Workflow Management
Engaging And Following Up
Measuring Customer Satisfaction
Product Marketing
Lead Tracking
Contract Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

Improve Consistency

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Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data." - Russell Weston

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

Education
Events Services
Computer & Network Security

Popular in

Enterprise
Mid Market
Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Vtiger Help Desk Use Cases

What solutions does Vtiger Help Desk provide for Helpdesk Management?

How efficiently Does Vtiger Help Desk manage your Knowledge Management?

What Are the key features of Vtiger Help Desk for Collaboration?

7+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Russell Weston Founder Elobe	25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston
Sourabh Saxena Operations Manager Interviewbit	Increases sales by 10x Vtiger has played a substantial role in our business growth. Testimonial By Sourabh Saxena
Sanjay Ray Chowdhury CEO Russair	Reaches 34% CAGR Since Vtiger helps us keep our sales pipelines accurate and healthy, we are able to estimate monthly targets and forecast our quarterly sales better without any guess work. Testimonial By Sanjay Ray Chowdhury

CUSTOMERS	TESTIMONIALS
Russell Weston Founder Elobe	25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston
Sourabh Saxena Operations Manager Interviewbit	Increases sales by 10x Vtiger has played a substantial role in our business growth. Testimonial By Sourabh Saxena
Sanjay Ray Chowdhury CEO Russair	Reaches 34% CAGR Since Vtiger helps us keep our sales pipelines accurate and healthy, we are able to estimate monthly targets and forecast our quarterly sales better without any guess work. Testimonial By Sanjay Ray Chowdhury

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Propel	NA	Case Study Propel Achieved A 75% Increase In Sales Productivity And A 50% Reduction In Lead Conversion Time. Read More
Cercal	NA	Case Study Cercal Reduced It Costs By 40% And Improved Customer Engagement Read More
Propel	NA	Case Study Propel Achieved A 75% Increase In Sales Productivity And A 50% Reduction In Lead Conversion Time. Read More