WhatsApp Overview

WhatsApp is a free, secure, and reliable messaging and calling app for staying in touch with friends and family. It offers simple and safe communication worldwide.

Use Cases

Customers recommend Communication Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using WhatsApp.

Other use cases:

  • Content Management
  • Engagement Management
  • Sales Document Management
  • Helpdesk Management
  • Call Recording
  • Social Media Management
  • Collaboration
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using WhatsApp.

Other priorities:

  • Increase Sales & Revenue
  • Launch New Products
  • Improve Internal Communications
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve ROI
  • Improve Efficiency
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Increase Average Basket Value
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WhatsApp Use-Cases and Business Priorities: Customer Satisfaction Data

WhatsApp works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.

WhatsApp's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and WhatsApp support capabilities include Chat Support, Email Support, AI Powered, etc. also WhatsApp analytics capabilities include Analytics, and Custom Reports.

WhatsApp, Miro, Simpplr, Talkspirit, Troop Messenger, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on WhatsApp Use Cases

What Are the key features of WhatsApp for Communication Management?

How can WhatsApp enhance your Contact List Management process?

How does WhatsApp address your Content Management Challenges?

How does WhatsApp address your Engagement Management Challenges?

64+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well WhatsApp solved their Collaboration and Productivity needs. Cuspera uses 14605 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Case Study Rothy's

Achieved A 4.5X Return On Ad Spend And A 50% Increase In Purchase Rates.

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Case Study Rothy's

Achieved A 4.5X Return On Ad Spend And A 50% Increase In Purchase Rates.

Read more →
Non-Profit Organization Management

CASE STUDY Zindagi Trust

Zindagi Trust, an Indian non-profit, used Facebook to raise awareness and donations, resulting in a 15% increase in donations and a 20% rise in website traffic.

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Case Study Rothy's

Achieved A 4.5X Return On Ad Spend And A 50% Increase In Purchase Rates.

Read more →
Non-Profit Organization Management

CASE STUDY Prostate Cancer UK

Prostate Cancer UK increased website donations by 35% and achieved a 40% increase in email sign-ups after implementing a new website and digital marketing strategy.

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Financial Services

CASE STUDY DFS

DFS, a financial services company, saw a 20% increase in website conversions and a 15% lift in return on ad spend (ROAS) using Facebook Conversions API.

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Video

WhatsApp Business 101 - Meningkatkan Penjualan Menggunakan Iklan yang Mengarahkan ke WhatsApp

Video Thumbnail

Frequently Asked Questions(FAQ)

for WhatsApp

What is WhatsApp used for?

WhatsApp is a Collaboration and Productivity Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Advertisement and Contact List Management .

What are the top features of WhatsApp?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of WhatsApp.

What are WhatsApp alternatives?

Miro, Simpplr, Talkspirit and Troop Messenger are popular alternatives for WhatsApp.

Where is WhatsApp located?

WhatsApp is headquartered at 1 Hacker Way, Menlo Park, California 94025.
lightning

Peers used WhatsApp for communication management and advertisement

WhatsApp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (41)
Analytics

3.91/5 ★

Read Reviews (216)
Custom Reports

3.00/5 ★

Read Reviews (956)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (41)
Analytics

3.91/5 ★

Read Reviews (216)
Custom Reports

3.00/5 ★

Read Reviews (956)

Software Failure Risk Guidance

?

for WhatsApp

Overall Risk Meter

Low Medium High

Top Failure Risks for WhatsApp

Facebook News

Product

Facebook Adds Music to Text Posts - WeRSM

Facebook introduces a new feature allowing users to add music tracks and themed backgrounds to text posts, enhancing engagement and self-expression. This update aims to enrich the user experience by integrating music into the news feed, reminiscent of past social media trends.

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Product

Facebook Security Updates: 5 Key Points - Analytics Insight

Facebook introduced several security enhancements, including default end-to-end encryption for Messenger, expanded privacy checkup tools, improved login alerts for suspicious activity, a new device management dashboard for session control, and AI-driven threat detection to identify phishing and account hijacking attempts.

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Product

Facebook Transforms All Video Uploads into Reels: Major Update for Creators

Facebook has updated its platform so that all video uploads are now automatically converted into Reels. This change streamlines video content for creators, focusing on short-form, mobile-friendly video formats to boost engagement and reach on Facebook.

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Executive

Facebook-parent Meta hires 28-year-old Scale AI founder Alexandr Wang as Superintelligence Chief

Meta Platforms, parent of Facebook, is investing $14.3 billion for a 49% stake in Scale AI, valuing Scale at $29 billion. Scale AI co-founder Alexandr Wang will join Meta as chief of its new superintelligence unit, aiming to accelerate Meta's AI strategy and regain ground lost to competitors. Jason Droege becomes interim CEO at Scale AI.

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Facebook Profile

Company Name

Facebook

Company Website

https://www.facebook.com/

Year Founded

2004

HQ Location

1 Hacker Way, Menlo Park, California 94025

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO