WhatsApp Overview

WhatsApp is a free, secure, and reliable messaging and calling app for staying in touch with friends and family. It offers simple and safe communication worldwide.

Use Cases

Customers recommend Communication Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using WhatsApp.

Other use cases:

  • Content Management
  • Engagement Management
  • Sales Document Management
  • Helpdesk Management
  • Call Recording
  • Social Media Management
  • Collaboration
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using WhatsApp.

Other priorities:

  • Increase Sales & Revenue
  • Launch New Products
  • Improve Internal Communications
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve ROI
  • Improve Efficiency
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Increase Average Basket Value
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WhatsApp Use-Cases and Business Priorities: Customer Satisfaction Data

WhatsApp works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.

WhatsApp's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and WhatsApp support capabilities include Chat Support, Email Support, AI Powered, etc. also WhatsApp analytics capabilities include Analytics, and Custom Reports.

WhatsApp, Evernote, Bitrix24, Yext Platform, iTunes, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on WhatsApp Use Cases

How does WhatsApp facilitate Communication Management?

What makes WhatsApp ideal for Contact List Management?

Why is WhatsApp the best choice for Content Management?

How can WhatsApp optimize your Engagement Management Workflow?

64+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well WhatsApp solved their Collaboration and Productivity needs. Cuspera uses 14605 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
WhatsApp case study

Rothy's
NA
Case Study Rothy's

Achieved A 4.5X Return On Ad Spend And A 50% Increase In Purchase Rates.

Read More
WhatsApp case study

Prostate Cancer UK
Non-Profit Organization Management
Non-Profit Organization Management
CASE STUDY Prostate Cancer UK

Prostate Cancer UK increased website donations by 35% and achieved a 40% increase in email sign-ups after implementing a new website and digital marketing strategy.

Read More
WhatsApp case study

DFS
Financial Services
Financial Services
CASE STUDY DFS

DFS, a financial services company, saw a 20% increase in website conversions and a 15% lift in return on ad spend (ROAS) using Facebook Conversions API.

Read More

Video

WhatsApp Business 101 - Meningkatkan Penjualan Menggunakan Iklan yang Mengarahkan ke WhatsApp

Video Thumbnail

Frequently Asked Questions(FAQ)

for WhatsApp

What is WhatsApp used for?

WhatsApp is a Collaboration and Productivity Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Advertisement and Contact List Management .

What are the top features of WhatsApp?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of WhatsApp.

What are WhatsApp alternatives?

Evernote, Bitrix24, Yext Platform and ITunes are popular alternatives for WhatsApp.

Where is WhatsApp located?

WhatsApp is headquartered at 1 Hacker Way, Menlo Park, California 94025.
lightning

Peers used WhatsApp for communication management and advertisement

WhatsApp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (41)
Analytics

3.91/5 ★

Read Reviews (216)
Custom Reports

3.00/5 ★

Read Reviews (956)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (41)
Analytics

3.91/5 ★

Read Reviews (216)
Custom Reports

3.00/5 ★

Read Reviews (956)

Software Failure Risk Guidance

?

for WhatsApp

Overall Risk Meter

Low Medium High

Top Failure Risks for WhatsApp

Facebook News

What the Tech: Locked out of your Facebook account? Use your face to get back in - WAKA

Use facial recognition to regain access to your locked Facebook account.

24/11/2024 - source

Facebook leads Web Publishers with 34 % share of digital ad impressions in H1 2024

Facebook dominates digital ad space, capturing 34% of ad impressions in H1 2024, leading web publishers.

26/09/2024 - source

Facebook Tests Automated Variations Of Branded Reels - MediaPost

Adding to its Advantage suite of artificial intelligence (AI) ad tools, Meta is testing a new creative option on Facebook Reels that takes an ...

23/06/2024 - source

Facebook Profile

Company Name

Facebook

Company Website

https://www.facebook.com/

Year Founded

2004

HQ Location

1 Hacker Way, Menlo Park, California 94025

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO