Zailab Overview
Zailab provides call center software that enhances efficiency and client relationships. Customer service agents are equipped with the necessary tools to improve performance.
Use Cases
Customers recommend Channel Marketing, Campaign Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zailab.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zailab.
Zailab Use-Cases and Business Priorities: Customer Satisfaction Data
Zailab works with different mediums / channels such as Channel Partners. Offline. Trade Shows etc.
Zailab's features include Dashboard, Personalization, Rewards, etc. and Zailab support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Zailab analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency...." Peer review
Zailab, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zailab
Top Industries
- Publishing
- Research
- Human Resources
Popular in
- Mid Market
- Small Business
- Enterprise
Zailab is popular in Publishing, Research, and Human Resources and is widely used by Mid Market, Small Business, and Enterprise.
Zailab Customer wins, Customer success stories, Case studies
What benefits does Zailab offer for Channel Marketing?
What solutions does Zailab provide for Campaign Management?
What solutions does Zailab provide for Contact List Management?
What benefits does Zailab offer for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Zailab solved their Contact Center Software needs. Cuspera uses 287 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Zailab Demo: Cloud-based omnichannel contact centre solution
Peers used Zailab for channel marketing and campaign management
Zailab Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Zailab
Overall Risk Meter
Top Failure Risks for Zailab
ZaiLab (Pty) Ltd. Profile
Company Name
ZaiLab (Pty) Ltd.
Company Website
https://www.zailab.com/HQ Location
Dublin, Leinster
Employees
501-1000
Social
Financials
IPO
