Zoom Phone System Overview

Zoom Phone offers unlimited domestic calls, SMS messaging, voicemail transcription, and call recording. Seamless app integrations are also provided.

This is a summary of the comprehensive capabilities and benefits of Zoom Phone System based on over 41 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zoom Phone System, belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zoom Phone System is right for your needs? Our Cuspera AI engine can evaluate how Zoom Phone System fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoom Phone System supports business activities such as:

  • Call Transcription
  • Call Recording
  • Collaboration
  • Workflow Management

Zoom Phone System can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use Text SMS Phone Calls Video etc. for these needs. As a solution, Zoom Phone System's capabilities include Recording, and Voice Transcription.

Zoom Phone System was founded in 2011.

Zoom Phone System Reviews

11 buyers and buying teams have used Cuspera to assess how well Zoom Phone System solved their Webinar and Conferencing needs. Cuspera uses 41 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using Zoom Phone System.

Use Cases

Peers recommend Call Transcription , Call Recording , Collaboration , as the business use cases that they have been most satisfied while using Zoom Phone System.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Transcription with Text SMS and Phone Calls

4.08/5 ★

Read Reviews (5)

"...Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations...." Cloud VoIP Phone Services
Call Recording with Text SMS

4.07/5 ★

Read Reviews (5)

"...Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations...." Cloud VoIP Phone Services
Collaboration with Phone Calls, Video and Chat

3.92/5 ★

Read Reviews (3)

"...Zoom Phone enhances our stack of communication and collaboration, covering voice, video, and chat all in one...." Cloud VoIP Phone Services
PEER EXPERIENCES
Call Transcription with Text SMS and Phone Calls

4.08/5 ★

Read Reviews (5)

"...Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations...." Cloud VoIP Phone Services
Call Recording with Text SMS

4.07/5 ★

Read Reviews (5)

"...Try Zoom Phone for a VoIP phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations...." Cloud VoIP Phone Services
Collaboration with Phone Calls, Video and Chat

3.92/5 ★

Read Reviews (3)

"...Zoom Phone enhances our stack of communication and collaboration, covering voice, video, and chat all in one...." Cloud VoIP Phone Services

Case Studies

COMPANY CASE STUDIES
Zoom Phone System case study
CASE STUDY Warner Bros. Discovery

Zoom helped Warner Bros. Discovery improve collaboration. The company needed a reliable way for teams to work together. Zoom provided tools for meetings and communication. This made teamwork easier and more effective. Warner Bros. Discovery now has better productivity and team results.

Read More
Zoom Phone System case study
CASE STUDY Good American

Zoom helped Good American improve team communication and productivity. The company used Zoom's platform to connect teams and streamline meetings. This made it easier for employees to work together. Good American saw better teamwork and faster decision making. The solution supported their growth in ...the apparel and fashion industry.

Read More
Zoom Phone System case study
CASE STUDY Capital One

Zoom helped Capital One improve communication and collaboration. Capital One used Zoom to connect teams and boost productivity. The solution made meetings easier and faster. Capital One saw better teamwork and more effective work with Zoom.

Read More

Based on peer insights

Cuspera recommends Zoom Phone System for

Use Cases Call Transcription , Call Recording , Collaboration
Medium Text SMS, Phone Calls, Video
Features Recording, Voice Transcription
Business Priority Acquire Customers

Peer and Expert Opinion on Features

for Zoom Phone System

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.92/5 ★

Read Reviews (5)
Voice transcription

3.93/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Recording

3.92/5 ★

Read Reviews (5)
Voice transcription

3.93/5 ★

Read Reviews (5)

IT and Other Capabilities

for Zoom Phone System

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.92/5 ★

Read Reviews (5)
Data Export

3.92/5 ★

Read Reviews (5)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.92/5 ★

Read Reviews (5)
Data Export

3.92/5 ★

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.59/5 ★

Read Reviews (5)
24/7 Support

3.17/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.59/5 ★

Read Reviews (5)
24/7 Support

3.17/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.93/5 ★

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.93/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Zoom Phone System

Top Failure Risks for Zoom Phone System

Vendor Profile Details

Company Name

Zoom Video Communications, Inc.

Company Website

https://zoom.us/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Financials

SERIES D