Zoomin Software Overview

Zoomin transforms the way organizations handle knowledge management by offering an AI-enabled platform that personalizes user experiences. It efficiently supports the creation, management, and delivery of information, ensuring users can easily access the knowledge they need. This platform is designed for businesses seeking to enhance their help desk capabilities, providing a seamless way to connect various data sources and improve customer support interactions. The recent acquisition by Salesforce highlights Zoomin's strategic value in the industry, offering a competitive edge through its unified knowledge solutions.

Use Cases

Customers recommend Content Management, Sending & Publishing Communications, Engagement Management, as the business use cases that they have been most satisfied with while using Zoomin Software.

Other use cases:

  • Customer Feedback Management
  • Call Searching
  • Helpdesk Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Zoomin Software.

Other priorities:

See all business priorities See less business priorities

Zoomin Software Use-Cases and Business Priorities: Customer Satisfaction Data

Zoomin Software's features include Personalization. and Zoomin Software support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Zoomin Software analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Zoomin delivers product answers, by publishing relevant, personalized content to your customers, whenever and wherever they need it...." Peer review

Zoomin Software, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zoomin-software delivers a secure enterprise knowledge platform with full content governance. It supports web and AI applications effectively.

Comprehensive Insights on Zoomin Software Use Cases

What benefits does Zoomin Software offer for Content Management?

Case Studies

Computer & Network Security

CASE STUDY Imperva

Zoomin helped Imperva improve customer self-service by launching a unified documentation portal. Before, Imperva used PDFs in Salesforce and FTP, making it hard for users to find answers. With Zoomin..., Imperva delivered all technical content in one place, with easy search and personalized experiences. This led to a 40% decrease in support cases that could have been deflected by documentation. The portal now has 25,000 unique monthly users and over 1,000 new sales leads each year from users who interact with documentation.

Read more →
Hospitality

CASE STUDY Shiji

Zoomin's documentation portal helped Shiji create a unified space for all product content. Before, Shiji's customers struggled to find information due to scattered and gated content. The new Shiji Do...cumentation Center now serves both internal and public users, offering a personalized experience. Shiji saw over 55% growth in portal traffic, with 5300 monthly unique visitors. The solution resolved 13,000 product inquiries and achieved the highest content satisfaction score compared to an industry benchmark of 2.9. Shiji also saved costs by streamlining publication and review processes.

Read more →
Entertainment

CASE STUDY Sony Interactive Entertainment

Zoomin helped Sony Interactive Entertainment fix their content silos. Sony had many teams and channels, making it hard for partners to find information. Zoomin let Sony bring all their technical cont...ent together without forcing teams to change how they create it. Sony cut down from many content channels to just two. They saw a 10X boost in internal efficiency and made it easier for partners to get the help they need.

Read more →
Computer Software

CASE STUDY Seismic

Zoomin helped Seismic improve its user experience for technical documentation. Seismic's small team struggled with outdated tools and a growing backlog. Zoomin enabled a modern portal, streamlined wo...rkflows, and supported multiple content formats. Seismic saw a 106% increase in unique visitors, 82% more product answers delivered, and 132% more content views. Content development hours dropped by 50%, and content conversion hours were eliminated.

Read more →
Financial Services

CASE STUDY FIS

Zoomin helped FIS break down content silos across many acquired software companies. FIS faced problems with scattered content, inconsistent documentation, and duplicated work. Users struggled to find... the right information, leading to more support tickets. Leadership acted after clients complained about a poor, choppy experience. FIS created a unified content strategy with Zoomin, making documentation easier to find and use. This improved both internal processes and the customer experience.

Read more →
Education

CASE STUDY Ellucian

Zoomin helped Ellucian improve product documentation and user experience. Ellucian used the Zoomin platform to create a unified documentation site with better search and personalized content. Documen...tation views rose by 91% in a year. Site traffic increased by 167%. Ellucian engagement grew by 36% in 2023. The team cut site development and maintenance costs by 60%. PDF use dropped to zero with a modern HTML approach.

Read more →

Zoomin Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.23/5 ★

Read Reviews (5)
Custom Reports

3.75/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.23/5 ★

Read Reviews (5)
Custom Reports

3.75/5 ★

Read Reviews (5)

Zoomin Software Integrations

Zoomin Software integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.33/5 ★

Read Reviews (4)
Data Import

4.32/5 ★

Read Reviews (4)

Heretto

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Componize

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zoomin Software

Top Failure Risks for Zoomin Software

Zoomin Software News

M&A

Salesforce acquiring Zoomin for $450 million - CTech

Salesforce is buying Zoomin for $450 million.

Read more →
M&A

Salesforce snatches up Zoomin, a tool for organizing company knowledge - TechCrunch

Salesforce has acquired Zoomin, a tool that helps organize company knowledge.

Read more →

Zoomin Software Profile

Company Name

Zoomin Software

Company Website

https://www.zoominsoftware.com/

HQ Location

150 West 28th street, 17th floor New York, NY 10001 US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SEED