ZUORA PLATFORM: Use-Cases, Insights and Reviews | 2025 Cuspera

Box needed to scale from a consumer product to an enterprise application in 2008. Their legacy billing system couldn't handle enterprise needs. Zuora's subscription management solutions helped Box gr...ow into the enterprise market. Box scaled from $3 million to over $500 million in revenue without changing its IT architecture. Zuora enabled Box to test over 125 offerings and manage over 100,000 subscriptions.
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Gainsight faced challenges with manual revenue management, leading to errors and time-consuming audits. They needed an automated solution for accurate revenue reporting. Gainsight implemented Zuora R...evenue, which automated key processes and improved data accuracy. This reduced the time to close books by 30% and halved audit time. The automation allowed the team to focus on strategic projects, enhancing growth scalability.
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Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with Zuora to manage subscriptions, billing, and financial re...porting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.
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Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a more flexible solution to support their sub...scription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.
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PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.
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Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing solutions. This allows Schneider to f...ocus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.
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