In this section, you will find
What is Conversational Marketing Software?
Learn what is Conversational Marketing and how to choose the right Conversational Marketing software
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Read more about how companies in different industries are using Conversational Marketing software to drive results.
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Updated By Cuspera
Last updated: Sep 27, 2024
Revenue Acceleration Platform for personalized customer experiences
Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.
Drift’s custom scripted chatbot, the AI-powered qualification bot, which is a self learning engine and continuously improves the answering experience for buyers, automatically qualifies the leads and sets up the next step in the engagement process. Drift Intel identifies the customer and collects past experience data, linking it with the current needs to give the customer conversation a personalized experience.
The Conversational Sales module helps build a healthy pipeline with the automatically qualified prospects, providing access to centralised data on the target customer behaviour and other insights. Real-time notifications to Sales reps helps them connect instantly with the target accounts, and saves time in setting up meetings. Drift Analytics and Insights provides website engagement metrics, and insights on what customers care for, helping in working out customer strategy, optimize engagement and ROI.
I knew a form wasn't the way anymore. We had to modernize our web experience and make it easier for potential customers to connect with us.Adrian Cohn
Director of Brand & Communications
Smartling
Vendor: Salesloft, Inc
Founded: 2011
Company Size: 251-500
HQ Location: 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309
Financials: SERIES D
Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS
Conversica AI Assistants can be used to engage customers and prospects in conversations over email or SMS.
This platform is used by companies to drive customer conversations at scale. AI Assistants engage customer/propsect by initiating contact, intelligently interpret replies and respond with tailored response. Conversia platform has vast conversational library that AI uses to have natural conversation with customers All corner cases/exceptions are handled by Conversica team.
The system uses machine learning and training of responses to improve accuracy and quality of AI. Conversica integrates with all major CRM
A must-get App for your organization, Conversica is a great tool for customer engagement. It was a very simple, straightforward implementation process which works well with our CRM... I never thought I would consider an AI a part of my staff, but she absolutely is the best.David Ramsaroop
Director of Business Development
Full Sail University
Vendor: Conversica, Inc.
Founded: 2007
Company Size: 251-500
HQ Location: 950 Tower Lane, 12th Floor Foster City, California 94404
Financials: SERIES E
B2C outbound marketing and sales automation for marketers and business owners
Customers.ai is a B2C outbound marketing and sales automation tool to use and created with marketers and business owners in mind.
Customers.ai offers simple solutions to big problems. Find more, better leads. Get higher engagement rates with AI-powered email tools. Save time. Sell more. Make more money.
Vendor: Customers.ai
Company Size: 11-50
Financials: SERIES A
Conversational sales and marketing platform to meet with VIPs in real time
Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.
Qualified Live Chat and Chatbot platforms help companies capture more leads and grow their pipeline by taking action. It has influenced opportunities, pipeline, and deals won. It creates custom chatbots to engage visitors, qualifies prospects, and capture leads.
We have a fast path to engage our high-intent accounts. We’ve doubled pipeline and revenue coming from our website!Robin Daniels
CMO
Matterport
Vendor: Qualified.com, Inc.
Company Size: 11-50
HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US
Financials: SERIES C
An omnichannel communications platform built for global scale
MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.
It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.
Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.
Vendor: Bird B.V.
Company Size: 251-500
HQ Location: Amsterdam, North Holland
Financials: SERIES C
Gorgias is an all-in-one helpdesk for Shopify merchants..
Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.
Gorgias provides a facility to connect all support channels onto one platform and stay connected using email and chat features. Tools are provided for automating repetitive tasks, and automated personalised responses can be set up with rules. Work assignment is based on tags and tickets which ensures transparency and that there is no duplication.
Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.
Vendor: Gorgias, Inc.
Company Size: 11-50
HQ Location: 768 Harrison St, San Francisco, CA 94107, US
Financials: SEED
A Conversion Chatbot for Your Website
Instabot a Marketing Attribution platform is a conversion chatbot that understands the users, and then curates information, answers questions, captures contacts, and books meetings instantly. It helps to increase sales and revenue and improve ROI.
Instabot is a smart chatbot. Leveraging AI functionality and natural language processing (NLP), Instabot can gain knowledge quickly and answer hundreds of questions over time. It supports live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit the bot on the fly.
Instabot features that increase conversions, understand the users and enhance lead generation include intuitive builder, schedule meetings directly in the bot, analyze and track popular bot flow, robust user-profiles, and many more.
Vendor: Instabot
Company Size: 11-50
HQ Location: 27 West 24th Street, New York, NY 10010
Financials: PRIVATE
Sales Acceleration Platform with live chat, AI chatbots and interactive forms
Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide that helps to successfully increase conversions and speed up the lead to deal process by engaging directly with the most valuable leads, at the right time with conversational marketing, sales and support solutions, like targeted live chat, AI chatbots and interactive forms.
It helps to identify and prioritize website visitors who are most likely to convert into sales with AI-powered solutions and automatically qualify and capture leads with conversational interactive bots. It speeds up the lead process by connecting the hot leads directly to the right sales team through real-time chat, video, or voice calls. Also, supports visitors online and provides a personalized customer experience.
Its features are converting visitors into customers in real-time with Live Chat, optimizes the website conversions and captures 4X more leads with drag-and-drop Interaction Builder, maximizes the ROI with custom features, and more.
Vendor: Giosg Ltd.
Company Size: 11-50
HQ Location: Valimotie 21, Helsinki, 00380, FI
Financials: SERIES A
Verloop - Sign up now to boost your Customer Experience.
Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.
Verloop helps businesses automate their conversations with customers and make them personalized at a lower cost, enabling business clients to generate more leads, book meetings, and build customer relationships while saving time, money, and resources.
Verloop features include acquiring leads, engaging customers, extending support, create multilingual bots, be omnipresent, connect, sync data and automate workflows, a dashboard that will give detailed insights, lead generation, build better buying experiences, bid adieu to abandonment issues, improve marketing spend with efficiency, and more.
Vendor: Verloop Digital Private Limited
Company Size: 11-50
HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN
Financials: SERIES A
Whisbi: Conversational Sales & Marketing Platform
Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.
Whisbi Platform allows users to embed a call-to-action button on the company's website. Whisbi Platform offers a reporting feature to track customer activity from the start to gain information in order to make more informed decisions about customer support and marketing activities. The conversational Chabot feature helps companies engage with leads and convert these leads into customers. Support is provided via a knowledge base.
By clicking the button initiates real-time video communication between customers and the service representative. At the end of the communication, the customers can share experiences regarding their purchases on social media. Users can also embed the live chat feature on their website to address customer queries more efficiently.
Vendor: Whisbi Technologies, Inc.
Founded: 2008
Company Size: 101-250
HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.
Financials: PRIVATE
In this section, you will find
What is Conversational Marketing Software?
Conversational Marketing is a new marketing approach wherein buyers and customers who visit the website are engaged in real-time conversations. This is done through targeted messaging and intelligent chatbots. It builds relationships and provides authentic experiences to customers and buyers. This greatly helps businesses to move buyers through the sales funnel.
Conversational Marketing Software includes intelligent chatbots that are designed to drive real-time conversations with customers and buyers at a time that is convenient for them and provides a scale to deal with such large numbers of customers for the business.
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Conversational AI Marketing Platform
Vendor: Ada
Company Size: NA
HQ Location: Plaça Europa, 2-4, 08902 Hospitalet de Llobregat, Barcelona, Barcelona 08902, ES
Financials: NA
Customer Communication Management Software
Saysimple is a Customer Communication Platform bringing a wide range of different channels together into a single communication core. This helps resolve issues quickly with positive outcomes, such as streamlining customer journeys, increasing customer satisfaction and a better ROI for organizations building stronger relationships between companies and their customers.
Vendor: Say Simple B.V.
Company Size: 1-10
HQ Location: Hulswitweg 14, Haarlem, 2031BG, NL
Financials: PRIVATE
24x7 Live Chat Outsourcing service providing exemplary customer services
DeskMoz is a conversational marketing platform of 24x7 in-house operators for live chat, email management service and tickets management on the business website. DeskMoz helps to get the maximum out of the business with live chat support at the minimum cost and with minimum management.
Vendor: DeskMoz Private Limited
Company Size: 101-250
HQ Location: 609, 610 Mansarovar Plaza, Mansarovar, Jaipur (India) - 302020
Financials: PRIVATE
Conversational Platform for Brands | Humanise ...
Vendor: iAdvize SAS
Company Size: 101-250
HQ Location: Nantes, France
Financials: SERIES C
Communication APIs for SMS, Voice and RCS
Vendor: Soprano Design Pty Ltd
Company Size: 11-50
HQ Location: Norwich, Norfolk
Financials: PRIVATE
Agent IQ - transforming the digital banking experience through 1:1 customer interactions..
Vendor: Agent IQ, Inc.
HQ Location: 14 Mint Plaza, 3rd Floor, San Francisco, CA 94103, US
All-in-one Business Dashboard for WordPress
Vendor: SkyStats, LLC
Company Size: 11-50
Financials: PRIVATE
Smart sales assistant - Jeffrey AI
Vendor: JEFFREY AI LLC
Company Size: 1-10
HQ Location: Unit 11, First Quarter , Epsom, Surrey KT19 9QN , GB
Financials: M&A
AI-native conversational marketing platform
Spectrm is a conversational marketing and intelligence platform that helps to unlock insights and revenue with smarter chatbots and automates the growth of the biggest messaging channels. It helps to scale best practices and improve ROI.
Vendor: Charles GmbH
Company Size: 11-50
HQ Location: Berlin
Financials: SEED
Set goals, track performance and reward excellence on Slack.
Karma bot is a powerful analytical tool for managers and team leaders to set goals, track and analyze karma requests, and get reports. Karma provides a simple achievement system to motivate the team and keeps track of the successes and those of the colleagues.
Vendor: Karmabot Technologies Inc.
Company Size: 1-10
HQ Location: Auckland, New Zealand
Financials: PRIVATE
ChipBot - An Automated Customer Experience Bot For Your Website
ChipBot is an automated customer experience bot that uses collective intelligence to revamp support initiatives. ChipBot ensures only answer commonly asked questions once, all while unlocking key user data missing on the back end. It enables businesses to improve conversion rates and improve customer experience.
Vendor: ChipBot, Inc.
Company Size: 2-10
HQ Location: 541 N Fairbanks Ct #2200, Chicago, Illinois 60611, US
Financials: NA
Visual HubSpot builder allows for a drag n' drop page building experience
Belch is a Hubspot CMS and Landing page builder that enables anyone to create Hubspot websites. It is a visual builder that enables marketers and others with no coding knowledge to be able to build websites, and can be used in businesses of all sizes.
Vendor: Belch Technologies, Inc.
Company Size: 1-10
HQ Location: 3020 NEWPORT BLVD, Newport Beach, California 92663, US
Financials: NA
The AI employee experience platform for frontline success
Vendor: Flip GmbH
Company Size: 11-50
HQ Location: 86-90 Paul Street London EC2A 4NE
Financials: SEED
Gobot — Live Chat & Chatbot Platform
Vendor: Gobot LLC
Company Size: 1-10
HQ Location: New Jersey
Financials: PRIVATE
Instagram-approved direct messaging and engagement tools
Vendor: Customers.ai
Company Size: 11-50
Financials: SERIES A
Eyelevel AI - Conversational Marketing...
Vendor: EyeLevel.ai, Inc.
HQ Location: 2150 Shattuck Ave, Berkeley, California US
Personalized SMS to all customers
Vendor: Bitesize, Inc.
Company Size: 1-10
HQ Location: 169 11th St, San Francisco, California 94103, US
Financials: SEED
Multiply Your Return with Performance Messaging
360Dialog MessagePipe empowers brands to connect any of their touch points smartly with the WhatsApp Business API and provides a turnkey toolkit for conversational marketing across consumer centric channels.
Vendor: 360dialog GmbH
Company Size: 11-50
Financials: M&A
Marketing Platform With SMS And Voice interactions with customers any time any channel
Vendor: Telintel Ltd
Company Size: 11-50
HQ Location: Weston, Florida
Financials: PRIVATE
A Conversational Sales & Marketing Platform
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for the most important visitors. ZoomInfo Chat helps to create highly scalable personalized AI-driven nurture experiences via a chatbot for everyone else.
Vendor: ZoomInfo Technologies LLC
Founded: 2000
Company Size: 1001-5000
HQ Location: Vancouver, WA
Financials: PRIVATE