cuspera logo CUSPERA

Customer Experience Management Software 2021

Software that helps to analyze and segment experience data across all points in the customer journey and use this to enhance customer experience.

100 Customer Experience Management Software

Omneo

provides ability to deliver powerful experiences to customers to manage multiple platforms and programs

4.00 ★

Read Reviews
Omneo Icon

Omneo

4.00
★★★★★
★★★★★
provides ability to deliver powerful experiences to customers to manage multiple platforms and programs

Omneo is a customer experience toolkit powering better conversations to deliver powerful, integrated customer experiences. It helps to drive advocacy, engagement, and growth at every stage of the customer lifecycle.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding
Top Features : Personalization,Rewards,Gamification
Omneo Icon

Vendor: Omneo Solutions.

Company Size: 2-10

HQ Location: Level 2, 358 Lonsdale Street , Melbourne, Vic 3000, AU

Financials: PRIVATE

Speakpipe

Voice messaging software for website visitors to leave contact details, feedback or testimonial directly on website

4.00 ★

Read Reviews
Speakpipe Icon

Speakpipe

4.00
★★★★★
★★★★★
Voice messaging software for website visitors to leave contact details, feedback or testimonial directly on website

Speakpipe is a web-based tool that allows users to interact with the audience via voice messages. It allows customers, podcast listeners, blog readers and fans to send voice messages (voicemail) right from a browser without any phone. It helps to increase interaction with the audience.

Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Contact list management
Top Features : Recording,Widgets
Speakpipe Icon

Vendor: Speakpipe

Company Size: NA

Financials: PRIVATE

Postal

Experience Marketing Platform

4.00 ★

Read Reviews
Postal Icon

Postal

4.00
★★★★★
★★★★★
Experience Marketing Platform

Postal.io is an Experience Marketing Platform Generating Leads, Book Meetings, Retain Customers and Delight Employees. It helps to increase sales velocity, drive ROI and makes lasting impressions.

Highlights
Top Business Usecases : Sales document management,Contract management,Engagement management
Top Features : Personalization
Postal Icon

Vendor: Postal.io, Inc.

Company Size: 11-50

HQ Location: 75 South Higuera St. Suite 240 San Luis Obispo, Ca 93401

Financials: SERIES A

TalkToTheManager

TalkToTheManager - Real-time Anonymous Customer ...

4.54 ★

Read Reviews
TalkToTheManager Icon

TalkToTheManager

4.54
★★★★★
★★★★★
TalkToTheManager - Real-time Anonymous Customer ...
Highlights
Top Business Usecases : Customer feedback management,Social media management,Contract management
Top Features : Feedback surveys,Widgets
TalkToTheManager Icon

Vendor: TalkToTheManager, LLC

Company Size: 1-10

HQ Location: Seattle, WA United States.

Financials: PRIVATE

Innervate

Customer Experience Management Software

4.44 ★

Read Reviews
Innervate Icon

Innervate

4.44
★★★★★
★★★★★
Customer Experience Management Software
Highlights
Top Business Usecases : Advertisement,Creative agency,Performance management
Top Features : Personalization
Innervate Icon

Vendor: Innervate Inc.

HQ Location: 981 Industrial Road, Suite F, San Carlos, CA 94070, US

OMBEA Response

OMBEA Response / OMBEA

4.22 ★

Read Reviews
OMBEA Response Icon

OMBEA Response

4.22
★★★★★
★★★★★
OMBEA Response / OMBEA

OMBEA Response is an audience response system that displays live feedback on people’s opinions and knowledge. It’s used in Education, Government, Non-profits, etc for voting, engagement and assessment. It helps to scale best practices.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Public relations
Top Features : Personalization
OMBEA Response Icon

Vendor: Ombea AB

Company Size: 11-50

HQ Location: Stockholm

Financials: PRIVATE

Pisano platform

Omni-channel customer experience management platform | Pisano

4.00 ★

Read Reviews
Pisano platform Icon

Pisano platform

4.00
★★★★★
★★★★★
Omni-channel customer experience management platform | Pisano
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Dashboard,Feedback surveys,Alerts: popups & Notifications
Pisano platform Icon

Vendor: Pisano Limited

Company Size: 11-50

HQ Location: 107 Cheapside, 9th Floor, London, England EC2V 6DN, GB

Financials: PRIVATE

ClearlyRated®

Online business directory for B2B service providers to translate client feedback into quantifiable, searchable information

4.54 ★

Read Reviews
ClearlyRated® Icon

ClearlyRated®

4.54
★★★★★
★★★★★
Online business directory for B2B service providers to translate client feedback into quantifiable, searchable information

ClearlyRated is an online Business Directory with NPS ratings and testimonials, for B2B service providers. It includes Client satisfaction surveys, Client Service awards and integrates with the existing CRM and ATS systems being used in the business. The software can be used by Staffing Agencies, Accounting Firms, Insurance, Legal and HR service providers and more.

Highlights
Top Business Usecases : Customer feedback management,Measuring net promoter score,Rating and review management
Top Features : Feedback surveys
ClearlyRated® Icon

Vendor: ClearlyRated, LLC

Company Size: 11-50

HQ Location: 522 SW 5th Ave, Portland, Oregon US

Financials: SERIES A

Spotler Engage

Happy customers and higher engagement through good web care

4.00 ★

Read Reviews
Spotler Engage Icon

Spotler Engage

4.00
★★★★★
★★★★★
Happy customers and higher engagement through good web care
Highlights
Top Business Usecases : Social media management,Engagement management,Engaging and following up
Top Features : Bot,Alerts: popups & Notifications,Personalization
Spotler Engage Icon

Vendor: Spotler Limited

Founded: 2005

Company Size: 11-50

HQ Location: The Old Byre, Peper Harow, Godalming, Surrey, GU8 6BQ

Financials: M&A

MangoApps TinyTake

Screen Capture & Video Recording | MangoApps

4.27 ★

Read Reviews
MangoApps TinyTake Icon

MangoApps TinyTake

4.27
★★★★★
★★★★★
Screen Capture & Video Recording | MangoApps
Highlights
Top Business Usecases : Content management,Content publishing,Training & onboarding
Top Features : Recording,Capture video,Capture screen
MangoApps TinyTake Icon

Vendor: MangoApps Inc.

Company Size: 51-100

HQ Location: 1495 11th Ave NW, Issaquah, WA 98027, US

Financials: PRIVATE

Good.Loop

a programmatic video, social and rich media solution, connecting viewers and brands through ethical

4.03 ★

Read Reviews
Good.Loop Icon

Good.Loop

4.03
★★★★★
★★★★★
a programmatic video, social and rich media solution, connecting viewers and brands through ethical
Highlights
Top Business Usecases : Engagement management,Advertisement,Engaging and following up
Good.Loop Icon

Vendor: Good.Loop

Company Size: 11-50

HQ Location: 1 Adam Street London, WC2N 6LE

Financials: PRIVATE

Khoros Platform

AI-powered platform for digital customer engagement

4.38 ★

Read Reviews
Khoros Platform Icon

Khoros Platform

4.38
★★★★★
★★★★★
AI-powered platform for digital customer engagement

Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Community building
Khoros Platform Icon

Vendor: Khoros, LLC

Company Size: 11-50

HQ Location: 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Financials: PRIVATE

QaizenX

Customer Experience and Employee

4.00 ★

Read Reviews
QaizenX Icon

QaizenX

4.00
★★★★★
★★★★★
Customer Experience and Employee

QaizenX is a deeper measure of customer experience feedback looks at every aspect of customer life-cycle and journey touchpoints. Ultimately, which results in actionable insights leading to better customer retention and overall growth of the business.

Highlights
Top Business Usecases : Customer feedback management,Engagement management,Engaging and following up
Top Features : Feedback surveys,Templates
QaizenX Icon

Vendor: QaizenX Technologies Private Limited

Company Size: 11-50

HQ Location: Mumbai

Financials: PRIVATE

PRDCT

The power of first party data - customer data brought together in one place

4.00 ★

Read Reviews
PRDCT Icon

PRDCT

4.00
★★★★★
★★★★★
The power of first party data - customer data brought together in one place
Highlights
Top Business Usecases : Customer feedback management,Telemarketing,Advertisement
Top Features : Personalization,Micro customer segmenting
PRDCT Icon

Vendor: De Productiemaatschappij B.V.

Company Size: 11-50

HQ Location: WG-Plein 369 1054 SG Amsterdam

Financials: PRIVATE

Clientshare Pulse

A workflow tool to deliver business reviews

4.44 ★

Read Reviews
Clientshare Pulse Icon

Clientshare Pulse

4.44
★★★★★
★★★★★
A workflow tool to deliver business reviews

Clientshare Pulse is a workflow tool used across all accounts to deliver business reviews, receive feedback, and manage risks. It supports the business as it grows by saving time, enables more efficient account management, and closes the customer-supplier communication loop helping to retain contracts and fix client relationships.

Highlights
Top Business Usecases : Engagement management,Contract management,Sales document management
Clientshare Pulse Icon

Vendor: Client Share Ltd

Company Size: 51-200

HQ Location: 42-46 Princelet Street

Financials: NA

DRYVER (formerly Repeat Returns)

A complete restaurant marketing solution

4.00 ★

Read Reviews
DRYVER (formerly Repeat Returns) Icon

DRYVER (formerly Repeat Returns)

4.00
★★★★★
★★★★★
A complete restaurant marketing solution

Repeat Returns provides businesses with marketing and loyalty solutions. It is built to grow the customer base for businesses that are financially viable, have well-run operations that have the capacity to handle more traffic. Repeat Returns was purpose-built to attract customers, keep them loyal, and increase profits. It even powers national brands right in your local grocery store. It is perfect for restaurants, pizzerias and retailers.

Highlights
Top Business Usecases : Loyalty management,Communication management,Sending & publishing communications
Top Features : Feedback surveys,Rewards,Gamification
DRYVER (formerly Repeat Returns) Icon

Vendor: DRYVER

Company Size: 11-50

HQ Location: Las Vegas, Nevada

Financials: PRIVATE

Leadfusion

Financial Experience Management

4.00 ★

Read Reviews
Leadfusion Icon

Leadfusion

4.00
★★★★★
★★★★★
Financial Experience Management

Leadfusion is a Financial Experience Management Software that provides solutions for building customer relationships and accelerating product sales. Leadfusion’s CUSTOMERfirst platform drives revenue by engaging consumers across channels and devices in the critical stages leading up to conversion. It drives revenue, increases conversion, grows wallet share, retains loyal customers, and establishes brand advocates.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Personalization,Calculator
Leadfusion Icon

Vendor: Leadfusion, Inc

Company Size: 11-50

HQ Location: 10590 West Ocean Air Drive, Suite 200 San Diego, CA 92130

Financials: PRIVATE

PeopleMetrics

Your Trusted Customer Experience Partner

3.83 ★

Read Reviews
PeopleMetrics Icon

PeopleMetrics

3.83
★★★★★
★★★★★
Your Trusted Customer Experience Partner
Highlights
Top Business Usecases : Collecting feedback,Competitive intelligence,Engaging conversational surveys
Top Features : Embedded survey forms,Personalization
PeopleMetrics Icon

Vendor: PeopleMetrics, Inc.

Company Size: 11-50

HQ Location: 100 N 18th St, Suite 820, Philadelphia, PA 19103, US

Financials: PRIVATE

Inline Manual

Keep users engaged, converting, and learning .....

4.28 ★

Read Reviews
Inline Manual Icon

Inline Manual

4.28
★★★★★
★★★★★
Keep users engaged, converting, and learning .....
Highlights
Top Business Usecases : Training & onboarding,Engagement management,Engaging and following up
Top Features : Widgets
Inline Manual Icon

Vendor: Inline Manual Ltd.

Company Size: 11-50

HQ Location: London (UK)

Financials: PRIVATE

inQuba Engage

inQuba Engage - single CX platform where Engage is integrated with VoC, Case Management...

4.00 ★

Read Reviews
inQuba Engage Icon

inQuba Engage

4.00
★★★★★
★★★★★
inQuba Engage - single CX platform where Engage is integrated with VoC, Case Management...
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer case management
Top Features : Personalization
inQuba Engage Icon

Vendor: inQuba

Company Size: 11-50

HQ Location: Johannesburg, Gauteng

Financials: PRIVATE

know’N’act

know'N'act: provide smoother ride for studentsASU

4.00 ★

Read Reviews
know’N’act Icon

know’N’act

4.00
★★★★★
★★★★★
know'N'act: provide smoother ride for studentsASU
Highlights
Top Business Usecases : Social media analytics,Social media management,Engagement management
Top Features : Dashboard,Alerts: popups & Notifications
know’N’act Icon

Vendor: KnownAct, Inc.

Company Size: 1-10

HQ Location: 14711 NE 29th Place, Suite 105, Bellevue, WA 98005, US

Financials: SEED

inRiver PIM solution

inRiver PIM solution - PIM Software - inRiver

4.00 ★

Read Reviews
inRiver PIM solution Icon

inRiver PIM solution

4.00
★★★★★
★★★★★
inRiver PIM solution - PIM Software - inRiver
Highlights
Top Business Usecases : Products & pricelist management,Content management,Engagement management
inRiver PIM solution Icon

Vendor: Inriver AB

HQ Location: Malmö

Qwaiting

Queue Waiting Management System

4.06 ★

Read Reviews
Qwaiting Icon

Qwaiting

4.06
★★★★★
★★★★★
Queue Waiting Management System

Qwaiting is a cloud-based queue management software designed to decrease wait times. Qwaiting generates efficiencies, enhances profitability, builds a secured environment and improves the visitor experience. It helps to make better business decisions with the data we collect. . It allows the user to have a track of all the services in one place which is managed with immense ease and reduces the user’s workload.

Highlights
Top Business Usecases : Customer feedback management,Engagement management,Communication management
Top Features : Ticketing,Alerts: popups & Notifications,Personalization
Qwaiting Icon

Vendor: Qwaiting Inc.

Founded: 20April, 2018

HQ Location: 3 Raffles Place #08-01B, Bharat Building Singapore 048617

Rollick

Recreation and equipment industry's leading customer engagement technology provider

4.08 ★

Read Reviews
Rollick Icon

Rollick

4.08
★★★★★
★★★★★
Recreation and equipment industry's leading customer engagement technology provider
Highlights
Top Business Usecases : Lead management,Lead nurturing,Engagement management
Top Features : Landing page
Rollick Icon

Vendor: Rollick, Inc.

Company Size: 51-200

HQ Location: Austin, Texas

Financials: SERIES A