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20Miles vs Blackbaud CRM: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of 20Miles vs. Blackbaud CRM is based on a specific set of business needs and context. The comparison uses 835 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 20Miles and Blackbaud CRM

20Miles belong to a category of solutions that help Sales Engagement, whereas Blackbaud CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

20Miles covers Engagement Management, Communication Management with E-Mail, Workflow Management, Collaboration with Offline, etc.

Blackbaud CRM focuses on Direct Marketing with Website, Contact List Management, Communication Management with E-Mail, Relationship Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 20Miles

Focus area

Software Failure Risk

  • medium

logo Blackbaud CRM

Focus area

Software Failure Risk

  • low

About

Increased Sales engagement enabled through shortened sales cycle, process automation and unrivaled prospect insights.

Blackbaud: World's Leading Software Company Powering Social ...

Age

2011

1981

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

23

34

Total Goals
(we found evidences for)

3

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

tracking & monitoring communications

sending & publishing communications


workflow management



sales document management

proposal & quote management

contract management



relationship management




content management


campaign management


contact list management



helpdesk management


knowledge management


training & onboarding


revenue cycle management



Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enhance customer relationships

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • See 2 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • website

  • social media

  • omnichannel

  • promotions

  • user generated content

  • blogs

  • See 6 more
  • offline

  • causes and charity

  • e-mail

  • website

  • social media

  • omnichannel

  • promotions

  • user generated content

  • blogs

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

No Data

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medium

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Business Setting