Blackbaud CRM Overview

Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.

Use Cases

Customers recommend Direct Marketing, Contact List Management, Relationship Management, as the business use cases that they have been most satisfied with while using Blackbaud CRM.

Other use cases:

  • Communication Management
  • Engaging And Following Up
  • Helpdesk Management
  • Workflow Management
  • Contract Management
  • Knowledge Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Blackbaud CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Blackbaud CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Blackbaud CRM works with different mediums / channels such as Website. Social Media. Offline etc.

Blackbaud CRM's features include Recording, Dashboard, and Personalization. and Blackbaud CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Blackbaud CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...If budget is no concern I would look at a platform that is more "Engagement Marketing Focused" as opposed to just being a lower cost alternative that focuses on Non Profits...." Peer review by Lin Wormley, Digital Marketing Manager, Scout Marketing

Blackbaud CRM, Giveffect, Funraise, CiviCRM, Virtuous CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Blackbaud CRM

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Blackbaud CRM is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Blackbaud CRM Customer wins, Customer success stories, Case studies

How does Blackbaud CRM address your Contact List Management Challenges?

How can Blackbaud CRM optimize your Relationship Management Workflow?

How does Blackbaud CRM facilitate Communication Management?

What Are the key features of Blackbaud CRM for Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Ignite Philanthropy - Non Profit Organization Management

Blackbaud Grantmaking helps Ignite Philanthropy manage complex grant cycles for nonprofit and foundation clients. Ignite processes 900 to 1,000 applications each year, handling $15 to $20 million in ...contributions. The platform lets Ignite customize forms, reports, and templates for each client. Electronic document delivery speeds up payments and improves applicant experiences. Branch functionality keeps client data separate and secure, reducing admin work and boosting efficiency.

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Habitat for Humanity of Greater Greensboro - Non Profit Organization Management

Financial Edge NXT helped Habitat for Humanity of Greater Greensboro improve its accounting. The nonprofit needed software that could handle nonprofit fund accounting. Their old system could not trac...k home sales, mortgage payments, or asset classes. With Financial Edge NXT, they now create detailed financial reports and show donors how funds are used. This builds donor trust and supports better financial decisions.

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Gonzaga College High School - Education

Blackbaud’s Total School Solution helped Gonzaga College High School connect its school community. The school used cloud-based tools for records, tuition, enrollment, fundraising, and finance. Gonzag...a saw more families apply, revenue growth, and fewer late payments. Moving summer packets online saved over $20,000 and two days of staff time. The school tailored tuition discounts to fit each family’s needs.

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Georgian College - Education

Blackbaud Raiser’s Edge NXT with Prospect Insights helped Georgian College improve alumni engagement and fundraising. The college used AI-powered analytics to quickly identify the top 700 major givin...g prospects. This made it easier to focus on donors with the highest likelihood to give. The tool helped staff save time and use resources better. Georgian College now targets the right people for events and fundraising, supporting its skilled trades campaign.

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Fort Collins Habitat for Humanity - Non Profit Organization Management

Blackbaud Raiser’s Edge NXT and Prospect Insights help Fort Collins Habitat for Humanity improve fundraising. The team uses artificial intelligence to find top donor prospects and get smart recommend...ations. This saves time and lets staff focus on building donor relationships. The software makes the team more effective and efficient. Staff feel empowered and excited about reaching their goals.

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Evangelical Lutheran Church in America - Religious Institutions

Blackbaud CRM and Blackbaud Cloud Operations helped the Evangelical Lutheran Church in America move from on-premises to cloud. The church wanted to save money and focus on its mission, not IT infrast...ructure. The move cut costs for infrastructure and disaster recovery. Security improved with database encryption. The church saved 100% of the time spent on server and database upgrades. Staff now focus on strategic work and engagement, not technical tasks.

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Practical customizations in Blackbaud CRM - 2021 Blackbaud Developers' Conference

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Frequently Asked Questions(FAQ)

for Blackbaud CRM

What is Blackbaud CRM?

nGAGEMENT is a gamification and employee engagement software for call centres which use social media, game mechanics and recognition concepts to motivate employees to deliver the best possible customer experience.

It influences employees desire for competition, collaboration, achievement, status and recognition. It allows to track employee engagement, boost performance through gamification to transform KPIs, encourage friendly competition, automate contests and challenges, monitor teams, assign personalized goals and reward employees.

It allows to track and measure employee engagement through nGAGEMENT points that is accumulated by participating in daily activities that improve retention, skills, quality of work and KPIs. Employees can view their daily points and see top performers hence inspiring them to improve their performance. These nGAGEMENT points help managers to understand engagement levels, employee motivation and participation. It allows to track, measure and gamify KPIs to enhance accountability and workplace productivity. The software provides data transfer from multiple call centres into the interactive employee engagement management platform. It allows to create, schedule and organize contests in one place and to recognize and display the top performers. It also allows employees to challenge each other in friendly competition. It provides managers with detailed analytics on performance, quality of work and actionable insights. Managers can also create and track individual custom goals for the employees and get in-depth insights on individual performance.

What is Blackbaud CRM used for?

Blackbaud CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Direct Marketing, Contact List Management and Relationship Management .

What are the top features of Blackbaud CRM?

Recording, Dashboard and Personalization are some of the top features of Blackbaud CRM.

Who uses Blackbaud CRM?

Blackbaud CRM is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

What are Blackbaud CRM alternatives?

Giveffect, Funraise, CiviCRM and Virtuous CRM are popular alternatives for Blackbaud CRM.

Where is Blackbaud CRM located?

Blackbaud CRM is headquartered at 65 Fairchild Street, Charleston, SC 29492.
lightning

Peers used Blackbaud CRM for direct marketing and contact list management

Blackbaud CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Blackbaud CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud CRM

Blackbaud, Inc. News

Company

Blackbaud Expands India Presence with New Hyderabad Office, Strengthening Global Innovation and Social Impact - MSN

Blackbaud has opened a new office in Hyderabad, India, to enhance its global innovation efforts and increase its social impact.

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Financial

Blackbaud Announces 2025 Third Quarter Results

Blackbaud announced its 2025 third-quarter financial results, reporting a GAAP total revenue of $281.1 million, a 1.9% decrease due to the divestiture of EVERFI. Non-GAAP organic revenue increased by 5.2%. The company highlighted significant investments in AI at its bbcon conference, aiming to enhance customer engagement and operational efficiency. Blackbaud reiterated its full-year financial guidance and noted a stock repurchase plan.

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Product

Blackbaud Unlocks New Features for UK Raiser's Edge NXT Customers

Blackbaud has launched new features for UK Raiser's Edge NXT customers, including Optimised Donation Forms, Gift Aid enhancements, and a Constant Contact integration. These updates aim to improve donor engagement, compliance, and data management for UK charities. The features include mobile-first design, automated HMRC validation, and multichannel marketing capabilities, enhancing fundraising efficiency and donor communication.

Read more →
Financial

Blackbaud Announces Date of Third Quarter 2025 Financial Results - Yahoo Finance

Blackbaud will announce its third quarter 2025 financial results on October 29, 2025, before the U.S. markets open. A conference call will follow at 8:00 a.m. ET to discuss the results.

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Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO