CiviCRM Overview

CiviCRM is an open-source CRM for nonprofit and civic organizations, offering features like contact management, event management, and email marketing. It provides a privacy-friendly platform that can be customized and integrated with other technologies.

Use Cases

Customers recommend Contact List Management, Communication Management, Membership Management, as the business use cases that they have been most satisfied with while using CiviCRM.

Other use cases:

  • Event Management
  • Engagement Management
  • Relationship Management
  • Customer Case Management
  • Workflow Management
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Scale Best Practices and Launch New Products are the most popular business priorities that customers and associates have achieved using CiviCRM.

Other priorities:

  • Grow Market Share
  • Enhance Customer Relationships
See all business priorities See less business priorities

CiviCRM Use-Cases and Business Priorities: Customer Satisfaction Data

CiviCRM works with different mediums / channels such as Offline. Causes And Charity. E-Mail etc.

CiviCRM's features include Recording, Auto Scheduler & Reminder, Auto Renewal, etc. and CiviCRM support capabilities include Email Support, Phone Support, Chat Support, etc. also CiviCRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration." - Margit Bal

CiviCRM, Neon CRM, Giveffect, Blackbaud CRM, Salsa CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CiviCRM

Top Industries

  • Non-Profit Organization Management
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CiviCRM is popular in Non-Profit Organization Management, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CiviCRM Use Cases

How can CiviCRM optimize your Contact List Management Workflow?

How can CiviCRM enhance your Communication Management process?

How efficiently Does CiviCRM manage your Membership Management?

How can CiviCRM enhance your Event Management process?

How can CiviCRM enhance your Engagement Management process?

28+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CiviCRM solved their CRM needs. Cuspera uses 1356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
CiviCRM testimonial

Margit Bal

Managing Director

Herita

The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they always looked for feasible solutions taking into a...ccount the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration.

Testimonial By Margit Bal
CUSTOMERS TESTIMONIALS
CiviCRM testimonial

Margit Bal

Managing Director

Herita

The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they always looked for feasible solutions taking into a...ccount the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration.

Testimonial By Margit Bal

Case Studies

COMPANY INDUSTRY CASE STUDIES
CiviCRM case study
Non-Profit Organization Management
Non-Profit Organization Management
CASE STUDY Amnesty International Vlaanderen

Amnesty International Vlaanderen improved street recruitment efficiency with a CiviCRM extension, enhancing data collection and donor management, leading to streamlined operations and better tracking of contributions.

Read More
CiviCRM case study
NA
Case Study Free Software Foundation

Reduced Manual Processing Time By 50%

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CiviCRM case study
NA
Case Study Free Software Foundation

Reduced Manual Processing Time By 50%

Read More

Video

SearchKit - CiviCRM North East

Video Thumbnail

Frequently Asked Questions(FAQ)

for CiviCRM

What is CiviCRM?

CiviCRM is open-source software for nonprofit and civic sector organizations. It is a web-based, highly customizable CRM used by a diverse range of organizations around the world and translated into dozens of languages.

It's a friendly community where people instantly feel at home, and it's easy for them to give something back. CiviCRM assists enterprises in safeguarding the data of their contacts and will always be privacy-friendly. The community of developers and implementers can alter, expand, and integrate it with other technologies. It is an open, trustworthy platform. Additionally aids in the development of excellent, trustworthy, user-friendly software that is compatible with a variety of platforms and gadgets.

Some of its features include contact management, membership management, accounting integration, event management, email marketing, advocacy campaigns, peer-to-peer fundraising, and so on.

What is CiviCRM used for?

CiviCRM is a CRM Software mainly used by its customers to Scale Best Practices and Launch New Products by Contact List Management, Communication Management and Membership Management .

What are the top features of CiviCRM?

Recording, Auto scheduler & reminder and Auto renewal are some of the top features of CiviCRM.

Who uses CiviCRM?

CiviCRM is used by Non-Profit Organization Management, Information Technology And Services and Internet among other industries.

What are CiviCRM alternatives?

Neon CRM, Giveffect, Blackbaud CRM and Salsa CRM are popular alternatives for CiviCRM.

Where is CiviCRM located?

CiviCRM is headquartered at San Francisco, CA.
lightning

Peers used CiviCRM for contact list management and communication management

CiviCRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.28/5 ★

Read Reviews (2)
Custom Reports

4.16/5 ★

Read Reviews (210)
Analytics

3.34/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.28/5 ★

Read Reviews (2)
Custom Reports

4.16/5 ★

Read Reviews (210)
Analytics

3.34/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for CiviCRM

Overall Risk Meter

Low Medium High

Top Failure Risks for CiviCRM

CiviCRM Profile

Company Name

CiviCRM

Company Website

https://civicrm.org/

HQ Location

San Francisco, CA

Employees

11-50

Social

Financials

PRIVATE