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20NINE vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 20NINE medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of 20NINE vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 563 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 20NINE and Pega Customer Engagement Suite

20NINE, and Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

20NINE covers Sales Document Management, Forecasting, Collaboration with Promotions, Communication Management with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"Salesbox is easy and fun to use. We chose Salesbox because it is so much more modern, good looking and a more fun experience than what we had seen before. Those things actually matter to us. If the users like the design, the ease of use, they will b...e much more likely to use it. " - Event company

"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 20NINE

Focus area

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Contextual software for small businesses aiming big

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2014

2017

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

28

23

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction

sales document management

Read Reviews (16)

Read Reviews (0)

digital signature

Read Reviews (6)

Read Reviews (0)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (3)

Read Reviews (0)

forecasting

Read Reviews (11)

Read Reviews (0)

collaboration

Read Reviews (9)

Read Reviews (1)

communication management

Read Reviews (8)

Read Reviews (9)

sending & publishing communications

Read Reviews (6)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (2)

generation of new leads

Read Reviews (6)

Read Reviews (0)

lead analytics

Read Reviews (5)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (2)

engagement management

Read Reviews (2)

Read Reviews (50)

engaging and following up

Read Reviews (2)

Read Reviews (21)

loyalty management

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

helpdesk management

Read Reviews (0)

Read Reviews (10)

workflow management

Read Reviews (0)

Read Reviews (6)

customer case management

Read Reviews (0)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

customer feedback management

Read Reviews (0)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting