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20NINE vs Pipedrive: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of 20NINE vs. Pipedrive is based on a specific set of business needs and context. The comparison uses 19148 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 20NINE and Pipedrive

20NINE, and Pipedrive belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

20NINE covers Sales Document Management, Forecasting, Collaboration with Promotions, Communication Management with E-Mail, etc.

Pipedrive focuses on Engagement Management with E-Mail, Lead Tracking, Lead Management, Sales Document Management with E-Mail, etc.

"Salesbox makes things easy. We chose to go digital with Salesbox and got all we could ask for. It has a great touch and feel, a modern feature set that utilize all the digital upsides of today. The many integrations to the third party tools we use w...as a big plus. " - IT Consultant company

"I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just b...asic integrations and Pipedrive satisfied that. The value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor. " - Ron Daniels

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 20NINE

Focus area

Software Failure Risk

  • medium

logo Pipedrive

Focus area

Pipedrive is better than 20NINE for

Software Failure Risk

  • medium

About

Contextual software for small businesses aiming big

Sales CRM & Pipeline Management Software

Age

2014

2010

Financials

SEED

SERIES C

Business Need

Total Processes
(we found evidences for)

28

128

Total Goals
(we found evidences for)

3

20

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management




communication management

sending & publishing communications

tracking & monitoring communications


generation of new leads



sales call management


contact list management


campaign management


engagement management

engaging and following up




training & onboarding


relationship management


conversion management


loyalty management

identify target customers


segmentation and targeting



pipeline management


workflow management



helpdesk management



promotion management


discount management


business development


social media analytics


scheduling post to social media


managing social media account


social media management

social media analytics

scheduling post to social media

managing social media account


follower management


lead qualification: demographic


lead qualification: technographic


lead qualification: firmographic


lead qualification

lead qualification: demographic

lead qualification: technographic

lead qualification: firmographic


account management


opportunity management


products & pricelist management





measuring customer satisfaction


customer feedback management

measuring customer satisfaction






content management


performance management



sales review & feedback


lifetime value management



revenue cycle management


rating and review management



knowledge management




calendar management



competitive intelligence


touchpoint management


channel management





motivation management


international marketing


social media marketing



community building


conference call management


trade show marketing


outbound marketing


referral management




payment management



subscription management


sales commission management



community marketing


advocacy management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve efficiency

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve visibility

  • Improve ROI

  • Build brand awareness

  • Shorten ramp up time

  • Grow market share

  • Improve brand engagement

  • Launch new products

  • Establish thought leadership

  • Improve stakeholder relations

  • Improve navigation

  • Increase average basket value

  • Increase customer life time value

  • Improve digital and social presence

  • See 17 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • website

  • point of sale

  • social media

  • mobile app

  • on premises

  • chat

  • newsletter

  • promotions

  • games

  • video

  • user generated content

  • blogs

  • text SMS

  • Facebook

  • Slack

  • causes and charity

  • trade shows

  • support groups

  • LinkedIn

  • review sites

  • coupons

  • Amazon

  • events

  • channel partners

  • G2crowd

  • Skype

  • See 27 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • website

  • point of sale

  • social media

  • mobile app

  • on premises

  • chat

  • newsletter

  • promotions

  • games

  • video

  • user generated content

  • blogs

  • text SMS

  • Facebook

  • Slack

  • causes and charity

  • trade shows

  • support groups

  • LinkedIn

  • review sites

  • coupons

  • Amazon

  • events

  • channel partners

  • G2crowd

  • Skype

  • See 27 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting