Pipedrive Overview

Pipedrive excels in delivering a user-friendly CRM solution designed to boost sales and manage pipelines efficiently. Rated as a leading choice among users, it empowers sales teams to secure more qualified leads. Pipedrive’s intuitive interface focuses on simplifying deal closures, making it particularly appealing to small businesses aiming for growth. The platform integrates seamlessly with existing tools through its Marketplace, enhancing the tech stack without disrupting current workflows. A key differentiator is Pipedrive AI, which aids in optimizing the sales process, offering intelligent insights to refine strategies. Businesses can explore its capabilities risk-free with a 14-day trial, ensuring it meets their unique needs.

Use Cases

Customers recommend Engagement Management, Lead Tracking, Communication Management, as the business use cases that they have been most satisfied with while using Pipedrive.

Other use cases:

  • Sales Document Management
  • Lead Management
  • Contact List Management
  • Generation Of New Leads
  • Pipeline Management
  • Forecasting
  • Workflow Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Pipedrive.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Efficiency
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Improve ROI
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Grow Market Share
  • Improve Brand Engagement
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Navigation
  • Increase Average Basket Value
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Pipedrive Use-Cases and Business Priorities: Customer Satisfaction Data

Pipedrive works with different mediums / channels such as E-Mail. and Phone Calls.

Pipedrive's features include Personalization, Dashboard, Recording, etc. and Pipedrive support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also Pipedrive analytics capabilities include Analytics, and Custom Reports.

Reviews

"We chose to build our company around Pipedrive for a number of reasons, number one being: it’s a great CRM software for companies of all sizes. The software keeps developing and the development Pipedrive has had in the past six months has really mad...e it a stronger solution for all companies. Pipedrive is a great tool for small to large companies. Our target customers really find Pipedrive easy to use and see it as a product that keeps on evolving at a great speed. It is also very good value for money. Our target customers are especially impressed with the reporting features and not having to export data for simple reporting operations." - Juho Koski

Peer review evidence (same sources as the product rating summary)

"...Creating Activities / Tasks - You can assign tasks such as 'emails, lunches, phone calls, follow ups' etc and have them assigned to users...." Peer review by Kurt P., IT/Data Manager/HSEQ, Oil & Energy
"...I like the ease of adding contacts and keeping track of my leads. ...." Peer review by Verified Reviewer, Information Technology and Services
"...You can send emails directly to the application, to a general adress for your organization or to a specific deal email...." Peer review by Alexandru N., Fundraiser, Non-Profit Organization Management

Pipedrive, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Popular Business Setting

for Pipedrive

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Pipedrive is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Pipedrive Customer wins, Customer success stories, Case studies

How efficiently Does Pipedrive manage your Engagement Management?

How does Pipedrive facilitate Lead Tracking?

What solutions does Pipedrive provide for Communication Management?

How does Pipedrive facilitate Sales Document Management?

What benefits does Pipedrive offer for Lead Management?

98 buyers and buying teams have used Cuspera to assess how well Pipedrive solved their CRM needs. Cuspera uses 18903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Juho Koski

Chief Operating Officer

Zimple

We chose to build our company around Pipedrive for a number of reasons, number one being: it’s a great CRM software for companies of all sizes. The software keeps developing and the development Pipedrive has had in the past six months has really made it a stronger solution for all companies. Pipedr...ive is a great tool for small to large companies. Our target customers really find Pipedrive easy to use and see it as a product that keeps on evolving at a great speed. It is also very good value for money. Our target customers are especially impressed with the reporting features and not having to export data for simple reporting operations.

Testimonial By Juho Koski
Pipedrive testimonial

Mitch Workman

Digital Marketing Director

Big Dog Solar

A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one of those companies. Testimonial By Mitch Workman
Pipedrive testimonial

Angela Koukoulas

Director of Partnerships

Forge

Our courses are really affordable and we provide no-questions-asked financial aid. With our internships, students can come in and participate with little upfront cost. If accepted into the program, students go through three weeks of intense bootcamp training and we actually pair them up with a guar...anteed paid internship for nine weeks. Students get to jump into an industry of their choice (data science, UX, digital marketing, or software engineering), ready to hit the ground running with the training they have received.

Testimonial By Angela Koukoulas
CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Juho Koski

Chief Operating Officer

Zimple

We chose to build our company around Pipedrive for a number of reasons, number one being: it’s a great CRM software for companies of all sizes. The software keeps developing and the development Pipedrive has had in the past six months has really made it a stronger solution for all companies. Pipedr...ive is a great tool for small to large companies. Our target customers really find Pipedrive easy to use and see it as a product that keeps on evolving at a great speed. It is also very good value for money. Our target customers are especially impressed with the reporting features and not having to export data for simple reporting operations.

Testimonial By Juho Koski
Pipedrive testimonial

Mitch Workman

Digital Marketing Director

Big Dog Solar

A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one of those companies. Testimonial By Mitch Workman
Pipedrive testimonial

Angela Koukoulas

Director of Partnerships

Forge

Our courses are really affordable and we provide no-questions-asked financial aid. With our internships, students can come in and participate with little upfront cost. If accepted into the program, students go through three weeks of intense bootcamp training and we actually pair them up with a guar...anteed paid internship for nine weeks. Students get to jump into an industry of their choice (data science, UX, digital marketing, or software engineering), ready to hit the ground running with the training they have received.

Testimonial By Angela Koukoulas
 

Top Tier Public Adjusters - Insurance - Small

Florida, USA

Pipedrive helped Top Tier Public Adjusters grow from 3 to 35 employees in three years. The company automated 70% of task creation, reducing manual work and improving claim processing speed. Pipedrive...’s automations and custom fields enabled the team to handle large spikes in insurance claims after hurricanes. The CRM’s reporting and workflow tools gave better visibility and control over deal stages. Top Tier Public Adjusters now manages claims more efficiently and delivers faster service to customers.

 

Mediafit and Oktavium - Marketing And Advertising - Small

Netherlands

Pipedrive helped Mediafit and Oktavium grow from one to ten employees. Both companies use Pipedrive to manage leads, deals, and client data. The CRM improved sales process organization and shortened ...response times. Teams now waste less time on duplicate admin tasks. Collaboration and communication with clients are more effective. Pipedrive is central to their daily operations.

 

Leadspicker - Information Technology And Services - Small

Prague, Czech Republic

Pipedrive helped Leadspicker grow revenue by over 100% every year for four and a half years. The company switched from spreadsheets to Pipedrive to manage and automate their sales process. Integratin...g CloudTalk and other tools made sales operations more organized. Leadspicker reduced time spent on admin tasks by 40% and improved their sales process by 20%. Automation also led to a 15% increase in new inbound leads.

 

Inkwell and The Pitch - Marketing And Advertising - Small

Bristol, UK

Pipedrive helped Inkwell and The Pitch, a content marketing agency and startup competition, triple their revenue since 2020. The company achieved an average annual growth rate of 32% over five years.... Pipedrive replaced spreadsheets, making lead management and deal tracking much easier. Custom dashboards and automated reminders improved sales visibility and saved time. The team now tracks eight lead sources and uses weighted pipelines for accurate forecasting.

 

Pipedrive affiliate management team - Marketing And Advertising - Large

New York, USA

Pipedrive’s affiliate management team used Pipedrive’s automation and integration features to cut manual tasks by 80%. The team doubled monthly affiliate applications processed, from 40 to 80–90. Aut...omations and PartnerStack integration centralized data and improved communication. The team shifted focus from repetitive work to strategic planning. Centralized workflows led to smoother operations and better affiliate engagement.

 

HoorayHR - Information Technology And Services - Medium

Utrecht, Netherlands

Pipedrive helped HoorayHR cut its time to close deals by 50%. The HR SaaS company now saves over 60% of its time following up on leads. Before Pipedrive, HoorayHR had no structured sales process and ...struggled to track and follow up with leads. With Pipedrive’s deals pipeline, automations, and reporting, the team improved lead management and customer satisfaction. Fast customer support and automation features made sales more efficient for HoorayHR.

A Quick Demo of Pipedrive CRM

Video Thumbnail

Frequently Asked Questions(FAQ)

for Pipedrive

What is Pipedrive?

Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales.

The platform is customisable and offers features like visual sales pipeline and Smart Contact Data to manage leads and deals, dashboard for insights and reporting, privacy and security, and mobile apps and integrations. Also it facilitates easy communication through features like direct call facility to clients using click-to-call feature, reminders, follow-up alerts, and notifications etc.

The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.

What is Pipedrive used for?

Pipedrive is a CRM Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Lead Tracking and Communication Management .

What are the top features of Pipedrive?

Personalization, Dashboard and Recording are some of the top features of Pipedrive.

Who uses Pipedrive?

Pipedrive is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Pipedrive alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Pipedrive.

Where is Pipedrive located?

Pipedrive is headquartered at New York.
lightning

Peers used Pipedrive for engagement management and lead tracking

Pipedrive Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)

Software Failure Risk Guidance

?

for Pipedrive

Overall Risk Meter

Low Medium High

Top Failure Risks for Pipedrive

Pipedrive News

Product

Pipedrive to be included in OpenAI’s Codex Sales Plugin launch, bringing CRM context into AI-powered sales workflows

Pipedrive is integrating its CRM with OpenAI's Codex Sales Plugin, allowing users to connect CRM data to AI-powered sales workflows. This integration aims to enhance sales efficiency by embedding relevant CRM context into workflows, supporting better preparation and prioritization for sales teams.

Product

Pipedrive connects CRM context to OpenAI Codex Sales workflows

Pipedrive integrates its CRM data with OpenAI Codex to enhance AI-powered sales workflows. This integration allows users to connect CRM context, such as pipeline status and account history, into AI workflows, improving sales operations like call preparation and follow-up drafting. The move highlights a trend towards AI as a workflow layer, enhancing usability without requiring CRM changes.

Product

Pipedrive to be included in OpenAI's Codex Sales Plugin launch, bringing CRM context into AI-powered sales workflows

Pipedrive is integrating its CRM data with OpenAI's Codex Sales Plugin, enabling users to incorporate CRM context into AI-powered sales workflows. This integration aims to enhance sales efficiency by providing relevant information for better decision-making and customer interaction. The collaboration reflects a trend towards AI-assisted work in sales, focusing on smarter prioritization and effective selling.

Product

Pipedrive Bridges the Sales-to-Delivery Gap With New Project Management ...

Pipedrive introduced new project management and messaging tools within its CRM to enhance post-sale execution. The update includes AI-generated project briefs, interactive Gantt timelines, and a native WhatsApp integration for streamlined communication. These features aim to improve sales-to-delivery transitions and automate workflows, offering greater visibility and efficiency for sales teams.

Pipedrive Profile

Company Name

Pipedrive

Company Website

https://www.pipedrive.com/

Year Founded

2010

HQ Location

New York

Employees

501-1000

Social

Financials

SERIES C