Pipedrive Overview

Pipedrive excels in delivering a user-friendly CRM solution designed to boost sales and manage pipelines efficiently. Rated as a leading choice among users, it empowers sales teams to secure more qualified leads. Pipedrive’s intuitive interface focuses on simplifying deal closures, making it particularly appealing to small businesses aiming for growth. The platform integrates seamlessly with existing tools through its Marketplace, enhancing the tech stack without disrupting current workflows. A key differentiator is Pipedrive AI, which aids in optimizing the sales process, offering intelligent insights to refine strategies. Businesses can explore its capabilities risk-free with a 14-day trial, ensuring it meets their unique needs.

Use Cases

Customers recommend Engagement Management, Lead Tracking, Communication Management, as the business use cases that they have been most satisfied with while using Pipedrive.

Other use cases:

  • Sales Document Management
  • Lead Management
  • Contact List Management
  • Generation Of New Leads
  • Pipeline Management
  • Forecasting
  • Workflow Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Pipedrive.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Efficiency
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Improve ROI
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Grow Market Share
  • Improve Brand Engagement
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Navigation
  • Increase Average Basket Value
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Pipedrive Use-Cases and Business Priorities: Customer Satisfaction Data

Pipedrive works with different mediums / channels such as E-Mail. and Phone Calls.

Pipedrive's features include Personalization, Dashboard, Recording, etc. and Pipedrive support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also Pipedrive analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Pipedrive, I can’t forget to send follow-up emails on time. We never miss a chance to reach out to our existing clients with new offers. It might sound like a small improvement but it’s a game-changer. We always send personalized emails, but ou...r Pipedrive is connected with our Google Suite to make the process seamless and time-efficient. It’s one of the most versatile CRM tools on the market. Flexible yet easy to use, we never have problems using Pipedrive." - Maneekorn Chumanee

Peer review evidence (same sources as the product rating summary)

"...These tools track email engagement and often present the data as a report. ..." Email Analytics Tool | Email Marketing Analytics
"...Really Simple to add Calls, deals and contacts Easy to use, input and track deals and deal progress...." Peer review by Moner Wicks, Computer Software
"...Pipedrive is great, because it help you find potential clients, saves time and effort, has 24/7 support and email tracking. . ...." Peer review by Joaquin C., owner , Construction

Pipedrive, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Popular Business Setting

for Pipedrive

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Pipedrive is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Pipedrive Customer wins, Customer success stories, Case studies

How does Pipedrive address your Engagement Management Challenges?

What benefits does Pipedrive offer for Lead Tracking?

Why is Pipedrive the best choice for Communication Management?

What Are the key features of Pipedrive for Sales Document Management?

How does Pipedrive facilitate Lead Management?

98 buyers and buying teams have used Cuspera to assess how well Pipedrive solved their CRM needs. Cuspera uses 18903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Maneekorn Chumanee

Senior Key Account Manager

Gogoprint

With Pipedrive, I can’t forget to send follow-up emails on time. We never miss a chance to reach out to our existing clients with new offers. It might sound like a small improvement but it’s a game-changer. We always send personalized emails, but our Pipedrive is connected with our Google Suite to ...make the process seamless and time-efficient. It’s one of the most versatile CRM tools on the market. Flexible yet easy to use, we never have problems using Pipedrive.

Testimonial By Maneekorn Chumanee
Pipedrive testimonial

Juho Koski

Chief Operating Officer

Zimple

We chose to build our company around Pipedrive for a number of reasons, number one being: it’s a great CRM software for companies of all sizes. The software keeps developing and the development Pipedrive has had in the past six months has really made it a stronger solution for all companies. Pipedr...ive is a great tool for small to large companies. Our target customers really find Pipedrive easy to use and see it as a product that keeps on evolving at a great speed. It is also very good value for money. Our target customers are especially impressed with the reporting features and not having to export data for simple reporting operations.

Testimonial By Juho Koski
Pipedrive testimonial

Jesper Jakobsen

Business Strategy Manager

Mybanker

Without our rigorous approach to customer success, Mybanker would not exist. When it comes to performance metrics and sales reporting, less is more. With the help of visual tools like Plecto and Pipedrive, we are able to have all the essential data we need at our fingertips so we can focus on the a...ctivities that close deals.

Testimonial By Jesper Jakobsen
CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Maneekorn Chumanee

Senior Key Account Manager

Gogoprint

With Pipedrive, I can’t forget to send follow-up emails on time. We never miss a chance to reach out to our existing clients with new offers. It might sound like a small improvement but it’s a game-changer. We always send personalized emails, but our Pipedrive is connected with our Google Suite to ...make the process seamless and time-efficient. It’s one of the most versatile CRM tools on the market. Flexible yet easy to use, we never have problems using Pipedrive.

Testimonial By Maneekorn Chumanee
Pipedrive testimonial

Juho Koski

Chief Operating Officer

Zimple

We chose to build our company around Pipedrive for a number of reasons, number one being: it’s a great CRM software for companies of all sizes. The software keeps developing and the development Pipedrive has had in the past six months has really made it a stronger solution for all companies. Pipedr...ive is a great tool for small to large companies. Our target customers really find Pipedrive easy to use and see it as a product that keeps on evolving at a great speed. It is also very good value for money. Our target customers are especially impressed with the reporting features and not having to export data for simple reporting operations.

Testimonial By Juho Koski
Pipedrive testimonial

Jesper Jakobsen

Business Strategy Manager

Mybanker

Without our rigorous approach to customer success, Mybanker would not exist. When it comes to performance metrics and sales reporting, less is more. With the help of visual tools like Plecto and Pipedrive, we are able to have all the essential data we need at our fingertips so we can focus on the a...ctivities that close deals.

Testimonial By Jesper Jakobsen
 

Top Tier Public Adjusters - Insurance - Small

Florida, USA

Pipedrive helped Top Tier Public Adjusters grow from 3 to 35 employees in three years. The company automated 70% of task creation, reducing manual work and improving claim processing speed. Pipedrive...’s automations and custom fields enabled the team to handle large spikes in insurance claims after hurricanes. The CRM’s reporting and workflow tools gave better visibility and control over deal stages. Top Tier Public Adjusters now manages claims more efficiently and delivers faster service to customers.

 

Mediafit and Oktavium - Marketing And Advertising - Small

Netherlands

Pipedrive helped Mediafit and Oktavium grow from one to ten employees. Both companies use Pipedrive to manage leads, deals, and client data. The CRM improved sales process organization and shortened ...response times. Teams now waste less time on duplicate admin tasks. Collaboration and communication with clients are more effective. Pipedrive is central to their daily operations.

 

Leadspicker - Information Technology And Services - Small

Prague, Czech Republic

Pipedrive helped Leadspicker grow revenue by over 100% every year for four and a half years. The company switched from spreadsheets to Pipedrive to manage and automate their sales process. Integratin...g CloudTalk and other tools made sales operations more organized. Leadspicker reduced time spent on admin tasks by 40% and improved their sales process by 20%. Automation also led to a 15% increase in new inbound leads.

 

Inkwell and The Pitch - Marketing And Advertising - Small

Bristol, UK

Pipedrive helped Inkwell and The Pitch, a content marketing agency and startup competition, triple their revenue since 2020. The company achieved an average annual growth rate of 32% over five years.... Pipedrive replaced spreadsheets, making lead management and deal tracking much easier. Custom dashboards and automated reminders improved sales visibility and saved time. The team now tracks eight lead sources and uses weighted pipelines for accurate forecasting.

 

Pipedrive affiliate management team - Marketing And Advertising - Large

New York, USA

Pipedrive’s affiliate management team used Pipedrive’s automation and integration features to cut manual tasks by 80%. The team doubled monthly affiliate applications processed, from 40 to 80–90. Aut...omations and PartnerStack integration centralized data and improved communication. The team shifted focus from repetitive work to strategic planning. Centralized workflows led to smoother operations and better affiliate engagement.

 

HoorayHR - Information Technology And Services - Medium

Utrecht, Netherlands

Pipedrive helped HoorayHR cut its time to close deals by 50%. The HR SaaS company now saves over 60% of its time following up on leads. Before Pipedrive, HoorayHR had no structured sales process and ...struggled to track and follow up with leads. With Pipedrive’s deals pipeline, automations, and reporting, the team improved lead management and customer satisfaction. Fast customer support and automation features made sales more efficient for HoorayHR.

A Quick Demo of Pipedrive CRM

Video Thumbnail

Frequently Asked Questions(FAQ)

for Pipedrive

What is Pipedrive?

Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales.

The platform is customisable and offers features like visual sales pipeline and Smart Contact Data to manage leads and deals, dashboard for insights and reporting, privacy and security, and mobile apps and integrations. Also it facilitates easy communication through features like direct call facility to clients using click-to-call feature, reminders, follow-up alerts, and notifications etc.

The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.

What is Pipedrive used for?

Pipedrive is a CRM Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Lead Tracking and Communication Management .

What are the top features of Pipedrive?

Personalization, Dashboard and Recording are some of the top features of Pipedrive.

Who uses Pipedrive?

Pipedrive is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Pipedrive alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Pipedrive.

Where is Pipedrive located?

Pipedrive is headquartered at New York.
lightning

Peers used Pipedrive for engagement management and lead tracking

Pipedrive Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)

Software Failure Risk Guidance

?

for Pipedrive

Overall Risk Meter

Low Medium High

Top Failure Risks for Pipedrive

Pipedrive News

Product

Pipedrive Bridges the Sales-to-Delivery Gap With New Project Management and Messaging Tools

Pipedrive has launched new project management and messaging tools to enhance post-sale execution within its CRM platform. The update includes AI-generated project briefs, interactive Gantt timelines, and a native WhatsApp integration. These features aim to streamline sales-to-delivery transitions and improve communication efficiency. The WhatsApp integration is in open beta for Growth plan customers.

Product

Pipedrive Launches Montreal Data Centre to Support ...

Pipedrive has launched a new data center in Montreal to enhance performance and comply with Canadian data residency requirements. This move supports local customers by reducing latency and aligning with domestic regulations, such as Quebec's privacy laws and financial services guidelines. The deployment marks Pipedrive's seventh global hosting region, reinforcing its commitment to the Canadian market.

Product

Pipedrive Accelerates Australian Growth With Sydney Data Centre and Local Expansion

Pipedrive has launched a Sydney-based data center on AWS to enhance its CRM performance for Australian SMBs by reducing latency by up to 60%. This move addresses local data residency requirements and supports Pipedrive's growing Australian market, which is now its seventh-largest globally. The new infrastructure also serves the Asia-Pacific region, reflecting Pipedrive's strategy to localize its services for better customer experience and compliance.

Awards

Pipedrive Tops SoftwareReviews Rankings in Lead Management and Small ...

Pipedrive has achieved top rankings in SoftwareReviews' latest evaluations, securing first place in Lead Management and Small Business CRM categories, with scores of 9.0, and third in CRM for Midmarket with a score of 9.1. These rankings, based on verified user feedback, highlight Pipedrive's strong performance in product capabilities, ease of use, and customer experience, reinforcing its position as a competitive CRM provider.

Pipedrive Profile

Company Name

Pipedrive

Company Website

https://www.pipedrive.com/

Year Founded

2010

HQ Location

New York

Employees

501-1000

Social

Financials

SERIES C