Pipedrive Overview

Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Use Cases

Customers recommend Engagement Management, Lead Tracking, Communication Management, as the business use cases that they have been most satisfied with while using Pipedrive.

Other use cases:

  • Sales Document Management
  • Lead Management
  • Contact List Management
  • Generation Of New Leads
  • Pipeline Management
  • Forecasting
  • Workflow Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Pipedrive.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Efficiency
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Improve ROI
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Grow Market Share
  • Improve Brand Engagement
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Navigation
  • Increase Average Basket Value
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Pipedrive Use-Cases and Business Priorities: Customer Satisfaction Data

Pipedrive works with different mediums / channels such as E-Mail. and Phone Calls.

Pipedrive's features include Personalization, Dashboard, Recording, etc. and Pipedrive support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also Pipedrive analytics capabilities include Analytics, and Custom Reports.

Reviews

"I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just b...asic integrations and Pipedrive satisfied that. The value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor." - Ron Daniels

Pipedrive, Salesforce Sales Cloud, HubSpot CRM, Zoho CRM, Freshsales, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pipedrive

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Pipedrive is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Pipedrive Use Cases

How can Pipedrive optimize your Engagement Management Workflow?

What Are the key features of Pipedrive for Lead Tracking?

Why is Pipedrive the best choice for Communication Management?

How can Pipedrive enhance your Sales Document Management process?

What benefits does Pipedrive offer for Lead Management?

94+ more Business Use Cases

98 buyers and buying teams have used Cuspera to assess how well Pipedrive solved their CRM needs. Cuspera uses 18903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Ron Daniels

Co-owner

SiteForce

I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just basic integrations and Pipedrive satisfied that. Th...e value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor.

Testimonial By Ron Daniels
Pipedrive testimonial

Hunter Shelburne

Director of Partnerships

Air Tutors

We’re fortunate: we coordinate with the Bill & Melinda Gates Foundation, Brown University, a few places, to really make sure it’s not just an experience students enjoy, but that we're making the impact we think we are. And it turns out we are! And it turns out it is! So we had that momentum and abo...ut this time last year, when a lot of schools realized they weren’t coming back for spring semester, we saw a huge increase in the number of schools that came our way.

Testimonial By Hunter Shelburne
Pipedrive testimonial

Juho Koski

Chief Operating Officer

Zimple

We chose to build our company around Pipedrive for a number of reasons, number one being: it’s a great CRM software for companies of all sizes. The software keeps developing and the development Pipedrive has had in the past six months has really made it a stronger solution for all companies. Pipedr...ive is a great tool for small to large companies. Our target customers really find Pipedrive easy to use and see it as a product that keeps on evolving at a great speed. It is also very good value for money. Our target customers are especially impressed with the reporting features and not having to export data for simple reporting operations.

Testimonial By Juho Koski
CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Ron Daniels

Co-owner

SiteForce

I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just basic integrations and Pipedrive satisfied that. Th...e value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor.

Testimonial By Ron Daniels
Pipedrive testimonial

Hunter Shelburne

Director of Partnerships

Air Tutors

We’re fortunate: we coordinate with the Bill & Melinda Gates Foundation, Brown University, a few places, to really make sure it’s not just an experience students enjoy, but that we're making the impact we think we are. And it turns out we are! And it turns out it is! So we had that momentum and abo...ut this time last year, when a lot of schools realized they weren’t coming back for spring semester, we saw a huge increase in the number of schools that came our way.

Testimonial By Hunter Shelburne
Pipedrive testimonial

Juho Koski

Chief Operating Officer

Zimple

We chose to build our company around Pipedrive for a number of reasons, number one being: it’s a great CRM software for companies of all sizes. The software keeps developing and the development Pipedrive has had in the past six months has really made it a stronger solution for all companies. Pipedr...ive is a great tool for small to large companies. Our target customers really find Pipedrive easy to use and see it as a product that keeps on evolving at a great speed. It is also very good value for money. Our target customers are especially impressed with the reporting features and not having to export data for simple reporting operations.

Testimonial By Juho Koski

Case Studies

COMPANY INDUSTRY CASE STUDIES
Pipedrive case study
Computer Software
Computer Software
CASE STUDY Kovai.co

Kovai.co increased their Document360 sales team by 50% using Pipedrive's sales forecasting.

Read More
Pipedrive case study
Marketing and Advertising
Marketing and Advertising
CASE STUDY SoMe Connect

SoMe Connect boosted revenue by 133%, increased close rate by 60%, and reduced their sales cycle by 45 days using Pipedrive.

Read More
Pipedrive case study
Construction
Construction
CASE STUDY McKeon Group

McKeon Group increased annual revenue by 186% in four years, growing from a small family business to an international company.

Read More

Video

A Quick Demo of Pipedrive CRM

Video Thumbnail

Frequently Asked Questions(FAQ)

for Pipedrive

What is Pipedrive?

Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales.

The platform is customisable and offers features like visual sales pipeline and Smart Contact Data to manage leads and deals, dashboard for insights and reporting, privacy and security, and mobile apps and integrations. Also it facilitates easy communication through features like direct call facility to clients using click-to-call feature, reminders, follow-up alerts, and notifications etc.

The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.

What is Pipedrive used for?

Pipedrive is a CRM Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Lead Tracking and Communication Management .

What are the top features of Pipedrive?

Personalization, Dashboard and Recording are some of the top features of Pipedrive.

Who uses Pipedrive?

Pipedrive is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Pipedrive alternatives?

Salesforce Sales Cloud, HubSpot CRM, Zoho CRM and Freshsales are popular alternatives for Pipedrive.

Where is Pipedrive located?

Pipedrive is headquartered at New York.
lightning

Peers used Pipedrive for engagement management and lead tracking

Pipedrive Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (46)
Analytics

3.91/5 ★

Read Reviews (351)
Custom Reports

3.84/5 ★

Read Reviews (2848)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (46)
Analytics

3.91/5 ★

Read Reviews (351)
Custom Reports

3.84/5 ★

Read Reviews (2848)

Software Failure Risk Guidance

?

for Pipedrive

Overall Risk Meter

Low Medium High

Top Failure Risks for Pipedrive

Pipedrive News

Pipedrive Passed ISO 27001 Surveillance Audit; Certified ISO 27701 - MarTech Cube

Pipedrive has successfully passed the ISO 27001 surveillance audit and received ISO 27701 certification.

15/01/2025 - source

Pipedrive Passed ISO 27001 Surveillance Audit and Received First Ever ISO 27701 Certification , Reinforcing Commitment to Privacy and Security Management

Pipedrive achieved ISO 27001 surveillance audit success and received its first ISO 27701 certification, highlighting its dedication to privacy and security management.

14/01/2025 - source

Pipedrive recognized as one of Estonia's most attractive employers ...

Pipedrive has been recognized as one of Estonia's most attractive employers, ranking 5th in the IT sector and 11th overall, according to a survey by CV Keskus.

02/12/2024 - source

Pipedrive Profile

Company Name

Pipedrive

Company Website

https://www.pipedrive.com/

Year Founded

2010

HQ Location

New York

Employees

501-1000

Social

Financials

SERIES C