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8x8 Business Phone vs UniTel Voice: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of 8x8 Business Phone vs. UniTel Voice is based on a specific set of business needs and context. The comparison uses 3095 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Business Phone and UniTel Voice

8x8 Business Phone, UniTel Voice, 3CX Phone System, Smiddle, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.

UniTel Voice focuses on Sales Call Management with Phone Calls, Advertisement with Mass Media, Conference Call Management with Offline, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 Business Phone

Focus area

8x8 Business Phone is better than UniTel Voice for

Software Failure Risk

  • medium

logo UniTel Voice

Focus area

UniTel Voice is better than 8x8 Business Phone for

Software Failure Risk

  • low

About

Powerful cloud business phone system with mobility, reliability and collaboration

UniTel Voice: Virtual Phone Systems for Small Businesses ...

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

37

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction


sales call management



helpdesk management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


workflow management



revenue cycle management


engagement management

engaging and following up



competitive intelligence





campaign monitoring


campaign management

campaign monitoring


content management




Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Enhance customer relationships

  • Build brand awareness

  • Increase customer life time value

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more
  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting