8x8 Business Phone Overview

8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Social Media Analytics
  • Coaching
  • Training & Onboarding
  • Contract Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.

Other priorities:

  • Enhance Customer Relationships
  • Improve Visibility
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Business Phone works with different mediums / channels such as Phone Calls. Mobile. Video etc.

8x8 Business Phone's features include Recording, Personalization, Dashboard, etc. and 8x8 Business Phone support capabilities include Email Support, Chat Support, Phone Support, etc. also 8x8 Business Phone analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This is allowing us to see where calls are being dropped / be able to track employees calls/ activities they are doing daily...." Peer review by Aaron N, IT Administrative Support Specialist

Peer review evidence (same sources as the product rating summary)

"...8x8 was useful for VOIP, voicemail, recording client calls, and chats with other employees...." Peer review by Anonymous Reviewer, Legal Services
"...Enhance Collaboration as good as Lower Costs..." Best Bitcoin Telephone Substitution Voip Draw Organisation Products Too Services From 8X8
"...8x8 Virtual Office is very helpful in transferring calls to my mobile..." Peer review by Administrator

8x8 Business Phone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Business Phone

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Business Phone Customer wins, Customer success stories, Case studies

What Are the key features of 8x8 Business Phone for Call Recording?

How can 8x8 Business Phone optimize your Collaboration Workflow?

What makes 8x8 Business Phone ideal for Helpdesk Management?

How does 8x8 Business Phone facilitate Conference Call Management?

How efficiently Does 8x8 Business Phone manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

8x8 AI Adoption More Than Doubles as CX Demand Accelerates

8x8 reported a significant increase in AI adoption, with customer usage of its AI solutions like 8x8 AI Studio and Intelligent Customer Assistant growing 121% year-over-year. The company also saw a 2...47% growth in its Engage customer base. These tools help organizations enhance customer experience by consolidating communications and leveraging AI for real-time interaction management.

Read on →
 

universities - Education - Very Large

8x8 sees 80, 000 Clearing calls at stake

8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's platform experienced wait time...s of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.

Read on →
 

PrimeSource and Dimora Brands

8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...

8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora Brands have im...plemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.

Read on →
 

Cetera Financial Group - Financial Services - Medium

El Segundo, USA

8x8 helped Cetera Financial Group connect over 40 locations after a major acquisition. Cetera needed to unify communications and enable remote work for its advisors. 8x8 delivered a fast, smooth migr...ation and easy integration with Cisco. Advisors now use 8x8 for chat, text, voice, and video from anywhere. Cetera reports improved flexibility, strong support, and better user experience.

Read more →
 

Liverpool City Council - Government Administration - Small

Liverpool, UK

Liverpool City Council replaced its inflexible legacy contact center with 8x8 Contact Center. The council deployed the new platform for 190 employees in just 33 days. Staff can now work remotely and ...serve residents through a single portal for voice, email, and social media. The cloud-based solution improved agility, enabled hybrid work, and met key performance measures. Resident feedback improved and the council reduced costs by shifting to digital services.

Read more →
 

Lichfield District Council - Government Administration - Medium

Lichfield, UK

8x8 Contact Center helped Lichfield District Council cut average wait times from 40 to 8 minutes. The council now handles 30% of resident interactions digitally, with chat inquiries rising tenfold. 4...5% of matched-intent calls are deflected by the AI voice bot. Over 60% decrease in average wait times was achieved. Secure Pay improved PCI DSS compliance for payments. Staff and residents report faster, more consistent service across channels.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing 8x8 Business Phone

What is 8x8 Business Phone?

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.

The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,

What is 8x8 Business Phone used for?

8x8 Business Phone is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Collaboration and Helpdesk Management .

What are the top features of 8x8 Business Phone?

Recording, Personalization and Dashboard are some of the top features of 8x8 Business Phone.

Who uses 8x8 Business Phone?

8x8 Business Phone is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are 8x8 Business Phone alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 8x8 Business Phone.

Where is 8x8 Business Phone located?

8x8 Business Phone is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used 8x8 Business Phone for call recording and collaboration

8x8 Business Phone Competitors

8x8 Business Phone Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for 8x8 Business Phone

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Business Phone

8x8, Inc. News

Product

8X8 pushes CPaaS to help APAC retailers unify customer messaging channels

8X8 enhances its CPaaS solution to integrate customer messaging for APAC retailers across apps like LINE, Zalo, and WhatsApp. This integration aims to streamline communication channels, reduce sales losses, and improve customer engagement by tailoring messaging to regional preferences.

Read more →
Product

Krisp Joins 8x8 Technology Partner Ecosystem to Deliver Clearer Voice Experiences

8x8 has integrated Krisp's voice AI technology into its Platform for CX, enhancing voice clarity and multilingual communication for 8x8 Contact Center and 8x8 Work users. This integration aims to reduce communication barriers and improve customer interactions by offering noise cancellation, voice isolation, and accent conversion features.

Read more →
Product

8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High

8x8 reported record Q1 FY27 revenue, driven by a 121% increase in AI solution adoption. Usage-based revenue now constitutes 26% of service revenue. 8x8 AI Studio and Intelligent Customer Assistant saw significant growth, with over 200 organizations building AI agents. New product updates, including 8x8 Pulse and AI Routing, enhance AI and automation capabilities across the organization.

Read more →
Executive

8x8 Appoints Colleen Martin-Garcia As Chief Accounting Officer and ...

8x8 has appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer. She will oversee global accounting operations and report to CFO Kevin Kraus. Martin-Garcia brings over 20 years of experience and previously held leadership roles at CareDx, Carbon, Inc., Polycom, and Plantronics.

Read more →

8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO