8x8 Business Phone Overview
8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.
8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Business Phone works with different mediums / channels such as Phone Calls. Mobile. Video etc.
8x8 Business Phone's features include Recording, Personalization, Dashboard, etc. and 8x8 Business Phone support capabilities include Email Support, Chat Support, Phone Support, etc. also 8x8 Business Phone analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I like that i can record calls easily and save them as files to review at a later time...." Peer review by User
Peer review evidence (same sources as the product rating summary)
"...This is probably one of the best chat apps i've used, not to mention using it to record our phone calls and connect through our phone system...." Peer review by Zachary G, Digital Marketing Strategist, Marketing and Advertising
"...as our company grew, the service could not keep up with our needs and the changing communications environment (video conference integration)...." Peer review by Anonymous Reviewer, Construction
"...8x8 is a very efficient and reasonably priced solution for Call Centers...." Peer review by Stacey Schwerin, Management Consulting
8x8 Business Phone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Business Phone
Top Industries
- Information Technology and Services
- Management Consulting
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
8x8 Business Phone Customer wins, Customer success stories, Case studies
Why is 8x8 Business Phone the best choice for Call Recording?
What Are the key features of 8x8 Business Phone for Collaboration?
How can 8x8 Business Phone enhance your Helpdesk Management process?
How efficiently Does 8x8 Business Phone manage your Conference Call Management?
What makes 8x8 Business Phone ideal for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
PrimeSource and Dimora Brands
8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...
Frequently Asked Questions (FAQ)
What buyers ask before choosing 8x8 Business Phone
What is 8x8 Business Phone?
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
What is 8x8 Business Phone used for?
What are the top features of 8x8 Business Phone?
Who uses 8x8 Business Phone?
What are 8x8 Business Phone alternatives?
Where is 8x8 Business Phone located?
Peers used 8x8 Business Phone for call recording and collaboration
8x8 Business Phone Competitors
8x8 Business Phone Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
Software Failure Risk Guidance
?for 8x8 Business Phone
Overall Risk Meter
Top Failure Risks for 8x8 Business Phone
8x8, Inc. News
8X8 pushes CPaaS to help APAC retailers unify customer messaging channels
8X8 enhances its CPaaS solution to integrate customer messaging for APAC retailers across apps like LINE, Zalo, and WhatsApp. This integration aims to streamline communication channels, reduce sales losses, and improve customer engagement by tailoring messaging to regional preferences.
Krisp Joins 8x8 Technology Partner Ecosystem to Deliver Clearer Voice Experiences
8x8 has integrated Krisp's voice AI technology into its Platform for CX, enhancing voice clarity and multilingual communication for 8x8 Contact Center and 8x8 Work users. This integration aims to reduce communication barriers and improve customer interactions by offering noise cancellation, voice isolation, and accent conversion features.
8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High
8x8 reported record Q1 FY27 revenue, driven by a 121% increase in AI solution adoption. Usage-based revenue now constitutes 26% of service revenue. 8x8 AI Studio and Intelligent Customer Assistant saw significant growth, with over 200 organizations building AI agents. New product updates, including 8x8 Pulse and AI Routing, enhance AI and automation capabilities across the organization.
8x8 Appoints Colleen Martin-Garcia As Chief Accounting Officer and ...
8x8 has appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer. She will oversee global accounting operations and report to CFO Kevin Kraus. Martin-Garcia brings over 20 years of experience and previously held leadership roles at CareDx, Carbon, Inc., Polycom, and Plantronics.
8x8, Inc. Profile
Company Name
Company Website
https://cpaas.8x8.com/en/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
