Comparison Summary
This comparison report of 8x8 X Series vs. 8x8 Business Phone is based on a specific set of business needs and context. The comparison uses 2150 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 8x8 X Series and 8x8 Business Phone
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
8x8 X Series covers Collaboration with Video, Sales Call Management with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.
8x8 Business Phone focuses on Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
8x8 Business Phone
Focus area
8x8 Business Phone is better than 8x8 X Series for
Software Failure Risk
About
8x8 X Series | Employee Engagement, Customer Experience, VoIP
Powerful cloud business phone system with mobility, reliability and collaboration
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
27
35
Total Goals
(we found evidences for)
3
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Improve ROI
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Acquire customers
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve visibility
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Increase sales & revenue
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Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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video
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e-mail
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chat
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mobile
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omnichannel
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mobile app
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on premises
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support groups
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promotions
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Skype
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text SMS
- See 12 more
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phone calls
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offline
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events
-
trade shows
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video
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e-mail
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chat
-
mobile
-
omnichannel
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mobile app
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on premises
-
support groups
-
promotions
-
Skype
-
text SMS
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
