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8x8 X Series vs Feedier: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of 8x8 X Series vs. Feedier is based on a specific set of business needs and context. The comparison uses 2250 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 X Series and Feedier

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 X Series covers Collaboration with Video, Sales Call Management with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

Feedier focuses on Collecting Feedback, Engaging Conversational Surveys, Loyalty Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 X Series

Focus area

8x8 X Series is better than Feedier for

Software Failure Risk

  • low

logo Feedier

Focus area

Feedier is better than 8x8 X Series for

Software Failure Risk

  • medium

About

8x8 X Series | Employee Engagement, Customer Experience, VoIP

Next generation feedback tool that automatically collects real-time feedback

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

27

50

Total Goals
(we found evidences for)

3

12

Top Processes

Evidences indicate better relative satisfaction



sales call management

call transcription


conference call management


helpdesk management


contact list management


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


communication management

sending & publishing communications


social media management

social media analytics


training & onboarding


measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


rating and review management


discount management


sales review & feedback


workflow management


sales incentive management


campaign management




lifetime value management



performance management



competitive intelligence


generation of new leads




Top Goals

Goals Achieved

  • Improve internal communications

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • Increase customer life time value

  • Improve efficiency

  • Launch new products

  • Improve navigation

  • Scale best practices

  • See 9 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • social media

  • text SMS

  • coupons

  • website

  • newsletter

  • review sites

  • Facebook

  • chat

  • phone calls

  • user generated content

  • blogs

  • Yelp

  • Tripadvisor

  • mobile

  • games

  • offline

  • point of sale

  • Slack

  • Amazon

  • video

  • mass media

  • on premises

  • radio

  • television

  • See 23 more
  • promotions

  • e-mail

  • social media

  • text SMS

  • coupons

  • website

  • newsletter

  • review sites

  • Facebook

  • chat

  • phone calls

  • user generated content

  • blogs

  • Yelp

  • Tripadvisor

  • mobile

  • games

  • offline

  • point of sale

  • Slack

  • Amazon

  • video

  • mass media

  • on premises

  • radio

  • television

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting