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Agile CRM vs CiviCRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Agile CRM vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 8626 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Agile CRM and CiviCRM

Agile CRM, CiviCRM, Freshsales, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Agile CRM covers Contact List Management with E-Mail, Communication Management with E-Mail, Helpdesk Management with E-Mail, Engagement Management with E-Mail, etc.

CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.

"I love AGILE CRM. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Aust...ralia. They fixed my issue immediately and were very nice to deal with. I highly recommend AGILE CRM. AGILE CRM is excellent for startups who can't afford the high prices of alternative solutions out there. " - Penina Petersen

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Agile CRM

Focus area

Agile CRM is better than CiviCRM for

Software Failure Risk

  • medium

logo CiviCRM

Focus area

CiviCRM is better than Agile CRM for

Software Failure Risk

  • medium

About

Agile CRM | Automate your sales, marketing, and service in one platform

Open source CRM software for nonprofits

Age

2012

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

103

49

Total Goals
(we found evidences for)

16

4

Top Processes

Evidences indicate better relative satisfaction


contact list management

enriching contact list

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications


helpdesk management


engagement management

engaging and following up


campaign management

campaign analytics

campaign monitoring


social media management

social media analytics

scheduling post to social media

managing social media account

engaging on social media

monitoring social media




sales call management

meeting management


generation of new leads


lead qualification

lead qualification: behavioural

lead qualification: demographic

lead qualification: technographic



training & onboarding





relationship management


sales document management

proposal & quote management

contract management


social media marketing




promotion management


discount management


knowledge management



conversion management




customer feedback management

measuring customer satisfaction


content management




pipeline management




subscription management


category management


conference call management


lifetime value management


products & pricelist management


database marketing


segmentation and targeting


loyalty management

identify target customers



revenue cycle management




account management



follower management


sales review & feedback




advocacy management


customer case management


courses & assessment


membership management


community building



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve ROI

  • Launch new products

  • Improve brand engagement

  • Improve digital and social presence

  • Improve internal communications

  • Improve stakeholder relations

  • Build brand awareness

  • Reduce bounce

  • See 13 more
  • Scale best practices

  • Launch new products

  • Grow market share

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more
  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

high

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting