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Agile CRM vs Intouch CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Agile CRM vs. Intouch CRM is based on a specific set of business needs and context. The comparison uses 7790 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Agile CRM and Intouch CRM

Agile CRM, Intouch CRM, Freshsales, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Agile CRM covers Contact List Management with E-Mail, Communication Management with E-Mail, Helpdesk Management with E-Mail, Engagement Management with E-Mail, etc.

Intouch CRM focuses on Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

"Very pleased with support from Mustafa and the tool during initial kicking of the tires. The knowledge base gets points for simplicity however needs better context and examples provided to help users such as myself. Looking forward to growing with t...his CRM! " - Greg Lombard

"We have been using InTouch for a number of years now to store contact information and send emails across all of our companies. The system is easy to use, has great reporting and the support from the team is excellent. We would certainly recommend In...Touch to any organisation looking to communicate and grow. " - Richard Rosser

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Agile CRM

Focus area

Agile CRM is better than Intouch CRM for

Software Failure Risk

  • medium

logo Intouch CRM

Focus area

Intouch CRM is better than Agile CRM for

Software Failure Risk

  • medium

About

Agile CRM | Automate your sales, marketing, and service in one platform

CRM system with full Sales and Marketing Features

Age

2012

2005

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

103

45

Total Goals
(we found evidences for)

16

4

Top Processes

Evidences indicate better relative satisfaction


contact list management

enriching contact list

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


campaign management

campaign analytics

campaign monitoring


social media management

social media analytics

scheduling post to social media

managing social media account

engaging on social media

monitoring social media


workflow management



sales call management

meeting management


generation of new leads


lead qualification: behavioural

lead qualification: demographic

lead qualification: technographic



training & onboarding





relationship management


sales document management

proposal & quote management

contract management


social media marketing




promotion management


discount management


knowledge management



conversion management




customer feedback management

measuring customer satisfaction


content management




pipeline management




subscription management


category management


conference call management


lifetime value management


products & pricelist management


database marketing


segmentation and targeting


loyalty management

identify target customers



revenue cycle management




account management



follower management


sales review & feedback





billing and invoice management


customer case management




calendar management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve ROI

  • Launch new products

  • Improve brand engagement

  • Improve digital and social presence

  • Improve internal communications

  • Improve stakeholder relations

  • Build brand awareness

  • Reduce bounce

  • See 13 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • social media

  • text SMS

  • website

  • chat

  • omnichannel

  • offline

  • point of sale

  • phone calls

  • video

  • causes and charity

  • See 8 more
  • e-mail

  • social media

  • text SMS

  • website

  • chat

  • omnichannel

  • offline

  • point of sale

  • phone calls

  • video

  • causes and charity

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

high

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting