Agile CRM vs. Keela: CRM Solution Comparison 2025

Overview: Agile CRM and Keela as CRM Category solutions.

Agile CRM, with robust features in integration and custom reporting, is most suitable for large enterprises in marketing and tech industries. Its capabilities in contact and campaign management align with needs for improved customer relationships and streamlined operations. Meanwhile, Keela is primarily used by non-profit organizations, excelling in engagement management and data handling. Keela’s support offerings and focus on nonprofits make it ideal for organizations seeking improved internal communications and stakeholder relations. Each product serves distinct segments and operational needs.

Agile CRM and Keela: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Agile CRM supports contact and communication management activities, making it ideal for managing client relationships and marketing campaigns. read more →

Keela focuses on engagement management, particularly aiding organizations in effective communication and stakeholder follow-ups. read more →

Business Goals

Agile CRM assists businesses in enhancing customer relationships and increasing sales, aligning with strategic objectives of market expansion. read more →

Keela aims to improve internal communications and stakeholder relations, supporting the growth of nonprofit engagement and sales. read more →

Core Features

Noteworthy for integration capabilities and custom reporting, Agile CRM is beneficial for marketing teams requiring robust data management. read more →

Keela's features like training and compliance cater to nonprofits, offering seamless transition and analytics capabilities. read more →

Vendor Support

Agile CRM provides comprehensive 24/7 support, aligning with the needs of large enterprises that require constant access to assistance. read more →

Keela offers training, onboarding, and round-the-clock support, specifically designed for smaller nonprofits that emphasize team training. read more →

Segments and Industries

Used predominantly by large enterprises in marketing, Agile CRM fits the competitive needs of tech-driven sectors. read more →

Primarily used by nonprofit organizations, Keela caters to institutions involved in social causes, enhancing their outreach capabilities. read more →

Operational Alignment

Agile CRM integrates smoothly into large and enterprise-scale marketing operations, aligning with the demands of high-volume activities. read more →

With its focus on nonprofits, Keela is designed for organizations with a mission-driven focus, supporting smaller scales of operation effectively. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

high

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Agile CRM and Keela

What solutions does Agile CRM and Keela provide for Contact List Management?

Agile Crm and Keela both offer contact management features allowing users to create profiles, track interactions, and organize contacts. Agile Crm provides more extensive features, including lead scoring and email tracking, while Keela focuses on donor management and includes features like donation tracking. Keela’s interface is generally considered easier to use, but Agile Crm has limitations with organizing contacts and lacks email history saving.

"...Contact management is easy to use, importing existing contacts, following up with contacts, making notes...." Peer review by Bart T., Marketing Coordinator, Marketing and Advertising

"...Still, I would recommended it to small organizations that are moving from Excel spreadsheets and other less sophisticated ways of managing contacts...." Peer review by Cynthia C., Marketing and Development Manager, Non-Profit Organization Management

How can Agile CRM and Keela optimize your Engagement Management Workflow?

Agile CRM and Keela both offer features for managing engagement with customers or donors. Agile CRM focuses on automating follow-up interactions and provides detailed interaction histories, while Keela emphasizes team collaboration and shared responsibility for follow-up. Agile CRM is more geared towards sales and marketing, while Keela is designed for nonprofits. Agile CRM has more limitations in terms of importing data from other CRMs.

"...Great for follow up call...." Peer review by Michael G, Director, Marketing and Advertising

"...Keela has an engaging and attractive user interface...." Peer review by Suzanne J., Executive Director

What makes Agile CRM and Keela ideal for Communication Management?

Agile CRM and Keela both enable users to send mass emails and track email correspondence. Agile CRM offers more advanced automation features, allowing users to send emails based on triggers and track emails in real-time. Keela focuses on managing donor relationships, collecting donations, and sending targeted email campaigns. However, both tools have limitations, such as difficulty in stopping email campaigns once they are initiated.

"...Tracking deals, tracking emails opened and if they are successful and managing prospects and clients...." Peer review by Amber F, Account Manager, Consumer Services

"...We are also using it to send out email updates, which is particularly helpful...." Peer review by Verified Reviewer, Non-Profit Organization Management

How efficiently Does Agile CRM and Keela manage your Helpdesk Management?

Agile CRM and Keela both offer helpdesk management features. Agile CRM provides more extensive helpdesk functionality, including ticketing, communication history tracking, and integration with other business apps. Keela's helpdesk is limited in that it does not offer phone support. Agile CRM’s helpdesk is still under development, which may require users to contact support more frequently.

"...The chat support is very helpful...." Peer review by Verified User, Professional in Information Technology

"...- you help me feel supported and less alone...." Peer review by Elisabeth O., Executive Director, Education

What Are the key features of Agile CRM and Keela for Campaign Management?

Agile CRM and Keela both allow users to manage marketing campaigns. Agile CRM provides more features for marketing automation, including detailed email campaign reporting and multiple campaign triggers. Keela focuses more on donation management, automatically issuing receipts and thank-you notes for donations. Both tools offer user-friendly interfaces and enable users to track campaign progress.

"...It has a full fledged campaign manager with email content editor which has a drag and drop layout...." Peer review by Jason G., Software Engineer, Information Technology and Services

"...Keela s reporting tool allows the Backpack Buddies team to monitor their campaign progress in real time and make the necessary adjustments. ..." Case Study Backpack Buddies