Comparison Summary
This comparison report of Agile CRM vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 11530 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Agile CRM and SAP Customer Experience
Agile CRM, SAP Customer Experience, Freshsales, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Agile CRM covers Contact List Management with E-Mail, Communication Management with E-Mail, Helpdesk Management with E-Mail, Engagement Management with E-Mail, etc.
SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
"Posting to give a specis shoutout to Abhinav. two days in a row now he has helped me plow through some complicated issues, always with a good attitude and patience. Good support is hard to find in the SaaS world and whether it be Abhinav or someone ...else on the Agile CRM support team - they are all great. " - Jeff Henry
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Agile CRM for
Software Failure Risk
About
Agile CRM | Automate your sales, marketing, and service in one platform
Software to understand customers and engage them while growing revenue
Age
2012
1972
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
103
101
Total Goals
(we found evidences for)
16
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Grow market share
-
Increase customer life time value
-
Enter new markets internationally or locally
-
Improve ROI
-
Launch new products
-
Improve brand engagement
-
Improve digital and social presence
-
Improve internal communications
-
Improve stakeholder relations
-
Build brand awareness
-
Reduce bounce
- See 13 more
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
-
Improve internal communications
-
Build brand awareness
-
Manage risk
- See 13 more
Top Channels
Channels Used
-
phone calls
-
channel partners
-
promotions
-
social media
-
offline
-
omnichannel
-
mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
-
phone calls
-
channel partners
-
promotions
-
social media
-
offline
-
omnichannel
-
mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
