Comparison Summary
Introducing Agile CRM and Vocalcom
Agile CRM, Freshsales, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM, whereas Vocalcom, Bright Pattern, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Agile CRM covers Contact List Management with E-Mail, Communication Management with E-Mail, Helpdesk Management with E-Mail, Engagement Management with E-Mail, etc.
Vocalcom focuses on Engagement Management with Omnichannel, Communication Management with E-Mail, Contact List Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Agile CRM | Automate your sales, marketing, and service in one platform
Vocalcom: AI Powered Contact Center Software
Age
2012
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
59
Total Goals
(we found evidences for)
16
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Increase customer life time value
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Enter new markets internationally or locally
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Improve ROI
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Launch new products
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Improve brand engagement
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Improve digital and social presence
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Improve internal communications
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Improve stakeholder relations
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Build brand awareness
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Reduce bounce
- See 13 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Improve digital and social presence
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Scale best practices
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Improve efficiency
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Launch new products
-
Improve stakeholder relations
-
Improve brand engagement
- See 7 more
Top Channels
Channels Used
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phone calls
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e-mail
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text SMS
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mobile
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social media
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omnichannel
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chat
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user generated content
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blogs
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video
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offline
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on premises
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website
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promotions
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Facebook
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Whatsapp
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games
-
point of sale
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coupons
- See 16 more
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phone calls
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e-mail
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text SMS
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mobile
-
social media
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omnichannel
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chat
-
user generated content
-
blogs
-
video
-
offline
-
on premises
-
website
-
promotions
-
Facebook
-
Whatsapp
-
games
-
point of sale
-
coupons
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
