Comparison Summary
This comparison report of Agile CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 7590 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Agile CRM and Zendesk Sunshine
Agile CRM, Zendesk Sunshine, Freshsales, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Agile CRM covers Contact List Management with E-Mail, Communication Management with E-Mail, Helpdesk Management with E-Mail, Engagement Management with E-Mail, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"I've used Agile CRM since 2015. The marketing automation features are powerful and so much better for handling advanced email campaigns than other CRM SaaS solutions. The features I use most are the marketing automation tools to send all business em...ails communication emails, the simple API's help me when running advanced analytics, easy javascript embedding for user activity tracking. And then there are web rules. You just got to love those web rules for dishing out customised and targetted coupons! The awesome landing page and web form designers are just the cherries on top. Great SaaS software at a really great price! " - Paul Hansen
"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Agile CRM | Automate your sales, marketing, and service in one platform
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
2012
2007
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
103
29
Total Goals
(we found evidences for)
16
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Increase customer life time value
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Enter new markets internationally or locally
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Improve ROI
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Launch new products
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Improve brand engagement
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Improve digital and social presence
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Improve internal communications
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Improve stakeholder relations
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Build brand awareness
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Reduce bounce
- See 13 more
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
