Overview: Aircall.io and Aloware as Contact Center Software Category solutions.

Aircall.io offers a broader range of capabilities and features, making it suitable for larger enterprises across various industries such as Internet and Financial Services. It supports robust communication management essential for helpdesk and sales operations and facilitates core business goals like customer acquisition and revenue growth. In contrast, Aloware caters to the specific needs of sales call management and workflow integration and assists mainly in consumer goods and telecommunications industries, focusing on consistency and ROI improvement.

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Aloware: Aloware offers top-rated contact center software with unlimited calls and texts starting at $30/agent/month. It integrates with popular CRMs like HubSpot and Zoho, featuring a Power Dialer and automation tools.

Aircall.io and Aloware: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aircall.io supports capabilities like helpdesk management and sales call management, optimizing communication for large-scale operations. read more →

Aloware enables efficient sales call and workflow management, ideal for smaller teams with streamlined activities. read more →

Business Goals

Aircall.io aids in acquiring customers and increasing sales, vital for businesses looking to expand and enhance customer relations. read more →

Aloware focuses on improving ROI and sales revenue, appealing to firms seeking to boost efficiency and consistency. read more →

Core Features

Aircall.io features AI-powered analytics and seamless integration, tailored for comprehensive communication management. read more →

Aloware offers reliable data export and AI features, supporting basic analytics and consistent performance monitoring. read more →

Vendor Support

Aircall.io provides extensive 24/7 phone support, accommodating diverse user support preferences across platforms. read more →

Aloware offers round-the-clock support with limited channels, suiting smaller enterprises with specific needs. read more →

Segments and Industries

Aircall.io is widely used in large enterprises across internet and financial service sectors, adaptable for various industries. read more →

Aloware is popular in the consumer goods industry and telecommunications, focusing on select large enterprises. read more →

Operational Alignment

Aircall.io integrates seamlessly into complex workflows, perfect for large corporations needing diverse capability ranges. read more →

Aloware fits well into straightforward operational structures, balancing essential features for simpler environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Aircall.io and Aloware

How can Aircall.io and Aloware enhance your Helpdesk Management process?

Aircall and Aloware both provide cloud-based call center solutions that offer call management features. Aircall emphasizes call routing and integrations with CRM systems, while Aloware focuses on providing a combined call center and SMS platform with various integrations. Aloware integrates with helpdesk applications to improve customer communication, while Aircall provides limited reporting features. A major limitation of both systems is their reliance on customer support for resolving complex issues.

"...I could set up a call center in matter of minutes, and it is very easy to use!..." Peer review by Murali K., Business Development Manager, Information Technology and Services

"...I would recommend Aloware to any company needing a call center solution...." Peer review by Kevin D, Owner

How does Aircall.io and Aloware facilitate Communication Management?

Aircallio and Aloware both allow users to track and monitor calls. Aircallio allows users to set up different messages and communicate efficiently within teams, but Aloware offers a more comprehensive platform with text messaging, call tracking, lead outreach automation, and workflow automation. Aloware also provides a private branch exchange (PBX) platform, while Aircallio does not.

"...The daily email that Aircall sends reminding me of any calls I need to follow up on is another great feature...." Peer review by Zach M., Account Manager

"...Track publishers and ad campaigns, analyze call value and quality, and route to your best buyer...." Peer review from Aloware

Why is Aircall.io and Aloware the best choice for Engagement Management?

Aircallio focuses on simplifying call management and follow-up, offering features like call recording, voicemail transcription, and automated reminders. Aloware emphasizes omnichannel engagement, providing tools to manage calls, texts, and emails through a single dashboard and automating interactions through workflows. Both tools prioritize customer engagement but approach it from different angles.

"...Some unique pros: + Set open hours and a unique message for customers who call off-hours + Voicemails and clear "follow-ups" history visible for you + Individual team members can have their own extensions if you'd like to have set up individual business phone numbers so customers can reach you directly after you've had an initial conversation + ZenDesk integration has been really helpful for us to keep conversations together + Frequent updates provide improvements + Super responsive support from the Aircall team + Amazingly reasonable price for what it offers!..." Peer review by Jenn Kim

"...They're really helpful and pleasant to engage...." Peer review by Administrator

How does Aircall.io and Aloware facilitate Contact List Management?

Aircallio and Aloware both offer contact management features. Aircallio allows users to manage contacts, add notes, and track calls within the platform. Aloware also offers contact management, but it focuses on integrating with other CRM systems for a more comprehensive view of customer interactions. Aircallio's limitations include the lack of a mobile app to manage call logs and contacts, while Aloware's contacts list does not automatically sort chronologically.

"...Can identify reasons why customer is contacting us to improve website/emails etc...." Peer review by Freya G., Consumer Services

"...We needed a fast, stable cloud based calling solution with good support and integration with the other customer contact platforms we use...." Peer review by Administrator