Aircall.io and Aloware, An In-Depth Comparison 2024

Comparison Summary

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Aloware: Aloware offers top-rated contact center software with unlimited calls and texts starting at $30/agent/month. It integrates with popular CRMs like HubSpot and Zoho, featuring a Power Dialer and automation tools.

Aircall.io and Aloware: Customer Satisfaction Data

Most deployed common Use Cases for Aircall.io and Aloware

Why is Aircall.io and Aloware the best choice for Helpdesk Management?

Aircall and Aloware both provide cloud-based call center solutions that offer call management features. Aircall emphasizes call routing and integrations with CRM systems, while Aloware focuses on providing a combined call center and SMS platform with various integrations. Aloware integrates with helpdesk applications to improve customer communication, while Aircall provides limited reporting features. A major limitation of both systems is their reliance on customer support for resolving complex issues.

"...I could set up a call center in matter of minutes, and it is very easy to use!..." Peer review by Murali K., Business Development Manager, Information Technology and Services

"...I would recommend Aloware to any company needing a call center solution...." Peer review by Kevin D, Owner

What benefits does Aircall.io and Aloware offer for Communication Management?

Aircallio and Aloware both allow users to track and monitor calls. Aircallio allows users to set up different messages and communicate efficiently within teams, but Aloware offers a more comprehensive platform with text messaging, call tracking, lead outreach automation, and workflow automation. Aloware also provides a private branch exchange (PBX) platform, while Aircallio does not.

"...I like that it tracks my calls in the CRM...." Peer review by Nathan S, Regional Account Executive

"...Track publishers and ad campaigns, analyze call value and quality, and route to your best buyer...." Peer review from Aloware

What Are the key features of Aircall.io and Aloware for Engagement Management?

Aircallio focuses on simplifying call management and follow-up, offering features like call recording, voicemail transcription, and automated reminders. Aloware emphasizes omnichannel engagement, providing tools to manage calls, texts, and emails through a single dashboard and automating interactions through workflows. Both tools prioritize customer engagement but approach it from different angles.

"...The interaction between user and app is outstanding and the addition of their Google Chrome extension saves you valuable time by allowing you to make calls with nothing but a click on virtually any number on your screen...." Peer review by Dante R V, Gerente de servicios de atención al cliente, Insurance

"...Engagement, communication and relationships that produce results...." Peer review by Dax D, Director, Real Estate

What solutions does Aircall.io and Aloware provide for Contact List Management?

Aircallio and Aloware both offer contact management features. Aircallio allows users to manage contacts, add notes, and track calls within the platform. Aloware also offers contact management, but it focuses on integrating with other CRM systems for a more comprehensive view of customer interactions. Aircallio's limitations include the lack of a mobile app to manage call logs and contacts, while Aloware's contacts list does not automatically sort chronologically.

"...Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments...." Peer review

"...We needed a fast, stable cloud based calling solution with good support and integration with the other customer contact platforms we use...." Peer review by Administrator