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Aircall.io: Use-Cases, Insights and Reviews | 2024 Cuspera

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3650)

Aircall | Cloud Call Center Software & Business Phone System

App Partner

Aircall.io Overview

Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.

Other use cases:

Contact List Management
Engagement Management
Collaboration
Workflow Management
Training & Onboarding
Lead Tracking
Conference Call Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.

Other priorities:

Enhance Customer Relationships
Improve Efficiency
Enter New Markets Internationally Or Locally
Scale Best Practices
Build Brand Awareness
Improve Visibility
Grow Market Share
Launch New Products
Improve ROI
Improve Internal Communications
Improve Brand Engagement
Improve Stakeholder Relations
Improve Consistency

See all business priorities See less business priorities

Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.

Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.

Reviews

"Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it." - Lauren Panken

Aircall.io, Talkdesk, NICE CXone, Bright Pattern, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Aircall.io

Top Industries

Internet
Financial Services
Entertainment

Popular in

Small Business
Mid Market
Enterprise

Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Aircall.io Use Cases

How efficiently Does Aircall.io manage your Helpdesk Management?

Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.

"...Transform customers experiences with the IT-approved cloud call center solution for sales and support teams. ..." Cloud-Based Call Center Software

What benefits does Aircall.io offer for Call Recording?

Aircall enables users to record calls for later playback and sharing. The system can automatically record calls or allow users to manually archive them. However, users must inform callers before recording their conversations.

"...1) having call recording, that you can send to anybody, and listen when you have a doubt about an infirmation your customer told you 2) having you customer name when he calls 3) custom tag for each calls 4) having the possibility yo archive calls manually and automatically when you call back somebody...." Peer review by Victoire F, Customer Succes Manager, Internet

What benefits does Aircall.io offer for Communication Management?

The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.

"...Accelerate employee training and boost call quality assurance by monitoring live calls. ..." Healthcare Call Center Solution

How does Aircall.io facilitate Contact List Management?

Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.

"...Adyen s customer support reps work best when they can see a complete history of the customer they re assisting...." Case Study Adyen

How efficiently Does Aircall.io manage your Engagement Management?

Aircallio streamlines customer support and sales engagement operations by managing and tracking calls, creating follow-up lists, and integrating with other business tools. Aircallio simplifies the process of making calls and following up with customers. Aircallio lacks SMS and video chat capabilities, which can be useful for customer engagement.

"...Habib says this engagement metric would not have been possible with the systems they were using before Aircall...." Case Study AirTreks

57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Lauren Panken Operating Systems Manager UNTUCKit	Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken
Sara Tiffany General Manager AirTreks	The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed. Testimonial By Sara Tiffany
Gabriel Marguglio CEO Nnextiny	The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio

CUSTOMERS	TESTIMONIALS
Lauren Panken Operating Systems Manager UNTUCKit	Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken
Sara Tiffany General Manager AirTreks	The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed. Testimonial By Sara Tiffany
Gabriel Marguglio CEO Nnextiny	The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Jayride Internet	Internet	Case Study Jayride How Jayride Soars to New Heights With Aircall Read More
Adyen Financial Services	Financial Services	Case Study Adyen How Adyen’s Customer Support Simplifies Global Payments With Aircall + Zendesk Read More
Rezdy Computer Software	Computer Software	Case Study Rezdy Rezdy Simplifies Online Booking With HubSpot + Aircall Read More

Video

1 Cloud Phone System for Sales & Support Teams

Video Thumbnail

Frequently Asked Questions(FAQ)

for Aircall.io

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .

What are the top features of Aircall.io?

Recording, Personalization and Live monitoring are some of the top features of Aircall.io.

Who uses Aircall.io?

Aircall.io is used by Internet, Financial Services and Entertainment among other industries.

What are Aircall.io alternatives?

Talkdesk, NICE CXone, Bright Pattern and Exotel are popular alternatives for Aircall.io.

lightning

Peers used Aircall.io for helpdesk management and call recording

Aircall.io Competitors

More Aircall.io Alternatives...

Aircall.io Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (2)
Analytics	4.57/5 ★ Read Reviews (125)
Custom Reports	4.51/5 ★ Read Reviews (264)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (2)
Analytics	4.57/5 ★ Read Reviews (125)
Custom Reports	4.51/5 ★ Read Reviews (264)

Aircall.io Integrations

Aircall.io integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.50/5 ★

Read Reviews (365)

Data Export

4.44/5 ★

Read Reviews (287)

Outreach

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Callingly

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Jiminny

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Scorebuddy

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Onpipeline

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Aircall.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Aircall.io

Aircall News

Aircall unveils Aircall Workspace, a dynamic and intelligent hub for customer communication and agent collaboration - Business Wire

Aircall introduced Aircall Workspace, a new platform to enhance customer communication and agent collaboration.

09/10/2024 - source

Aircall Profile

Company Name

Aircall

Company Website

https://aircall.io/

HQ Location

Employees

101-250

Social

Financials

SERIES B