Aircall.io: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Aircall.io
Brand: Aircall.io
Rating: 4.36 (3650 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3650)

Aircall | Cloud Call Center Software & Business Phone System

App Partner

Aircall.io Overview

Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.

Other use cases:

Contact List Management
Engagement Management
Collaboration
Workflow Management
Training & Onboarding
Lead Tracking
Conference Call Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.

Other priorities:

Enhance Customer Relationships
Improve Efficiency
Enter New Markets Internationally Or Locally
Scale Best Practices
Build Brand Awareness
Improve Visibility
Grow Market Share
Launch New Products
Improve ROI
Improve Internal Communications
Improve Brand Engagement
Improve Stakeholder Relations
Improve Consistency

See all business priorities See less business priorities

Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Aircall.io works with different mediums / channels such as Phone Calls, and Mobile,

Aircall.io's features include Recording, Personalization, Live Monitoring, etc.

Reviews

"For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close." - Kateryna Keretsman

Aircall.io, Talkdesk, NICE CXone, Bright Pattern, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Aircall.io

Top Industries

Internet
Financial Services
Entertainment

Popular in

Small Business
Mid Market
Enterprise

Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Aircall.io Use Cases

What makes Aircall.io ideal for Helpdesk Management?

Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.

"...I have been trying a lot of other call center softwares and it's by far the best...." Testimonial by Nicolas Bitner, Business Solutions Director, Follow Analytics

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How does Aircall.io facilitate Call Recording?

Aircall enables users to record calls for later playback and sharing. The system can automatically record calls or allow users to manually archive them. However, users must inform callers before recording their conversations.

"...I use aircall from my Macbook and iPhone, and we share a lot of call recordings internally for staff training...." Peer review by Nicholas H, Director of Partnerships - APAC/EMEA, Computer Software

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What solutions does Aircall.io provide for Communication Management?

The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.

"...I like that it tracks my calls in the CRM...." Peer review by Nathan S, Regional Account Executive

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How can Aircall.io optimize your Contact List Management Workflow?

Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.

"...Reuban likes the Hubspot integration in particular because he can keep track of his entire customer history, and Shopify helps his team stay on top of customer orders...." Case Study Baguette Atelier

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How does Aircall.io address your Engagement Management Challenges?

Aircallio streamlines customer support and sales engagement operations by managing and tracking calls, creating follow-up lists, and integrating with other business tools. Aircallio simplifies the process of making calls and following up with customers. Aircallio lacks SMS and video chat capabilities, which can be useful for customer engagement.

"...The interaction between user and app is outstanding and the addition of their Google Chrome extension saves you valuable time by allowing you to make calls with nothing but a click on virtually any number on your screen...." Peer review by Dante R V, Gerente de servicios de atención al cliente, Insurance

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57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Kateryna Keretsman Head of BDR Socialbakers	For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Anton Zillberberg CEO and Founder QuickStay	We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices. Testimonial By Anton Zillberberg
Lauren Panken Operating Systems Manager UNTUCKit	Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken

CUSTOMERS	TESTIMONIALS
Kateryna Keretsman Head of BDR Socialbakers	For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Anton Zillberberg CEO and Founder QuickStay	We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices. Testimonial By Anton Zillberberg
Lauren Panken Operating Systems Manager UNTUCKit	Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Sendinblue Marketing and Advertising	Marketing and Advertising	Case Study Sendinblue Aircall + Zendesk help French startup scale internationally Read More
Jayride Internet	Internet	Case Study Jayride How Jayride Soars to New Heights With Aircall Read More
Global Shares Financial Services	Financial Services	Case Study Global Shares Global Shares has simplicity at its core – and that’s why Aircall was a perfect match Read More

Video

1 Cloud Phone System for Sales & Support Teams

Frequently Asked Questions(FAQ)

for Aircall.io

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .

What are the top features of Aircall.io?

Recording, Personalization and Live monitoring are some of the top features of Aircall.io.

Who uses Aircall.io?

Aircall.io is used by Internet, Financial Services and Entertainment among other industries.

What are Aircall.io alternatives?

Talkdesk, NICE CXone, Bright Pattern and Exotel are popular alternatives for Aircall.io.

Peers used Aircall.io for helpdesk management and call recording

Aircall.io Competitors

More Aircall.io Alternatives...

Aircall.io Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (2)
Analytics	4.57/5 ★ Read Reviews (125)
Custom Reports	4.51/5 ★ Read Reviews (264)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (2)
Analytics	4.57/5 ★ Read Reviews (125)
Custom Reports	4.51/5 ★ Read Reviews (264)

Software Failure Risk Guidance

for Aircall.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Aircall.io

Aircall Profile

Company Name

Aircall

Company Website

https://aircall.io/

HQ Location

Employees

101-250

Social

Financials

SERIES B

Aircall.io: Use-Cases, Insights and Reviews | 2024 Cuspera

Aircall | Cloud Call Center Software & Business Phone System

Failure Risk for Aircall.io ?

Aircall.io Overview

Use Cases

Business Priorities

Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Aircall.io Use Cases

What makes Aircall.io ideal for Helpdesk Management?

How does Aircall.io facilitate Call Recording?

What solutions does Aircall.io provide for Communication Management?

How can Aircall.io optimize your Contact List Management Workflow?

How does Aircall.io address your Engagement Management Challenges?

57+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Sendinblue

Case Study Jayride

Case Study Global Shares

Video

1 Cloud Phone System for Sales & Support Teams

Frequently Asked Questions(FAQ)

What is Aircall.io?

What is Aircall.io used for?

What are the top features of Aircall.io?

Who uses Aircall.io?

What are Aircall.io alternatives?

Peers used Aircall.io for helpdesk management and call recording

Aircall.io Competitors

Aircall.io Features

Software Failure Risk Guidance

Aircall Profile

Get a personalised risk report for Aircall.io

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