Aircall.io Overview
Aircall is an AI-powered customer communications platform that enhances business phone systems for high-performing teams. It unifies communication channels and automates routine tasks, providing valuable insights for decision-making. The platform integrates seamlessly with CRM and helpdesk systems, facilitating efficient workflows and improved customer interactions. Aircall's standout feature is its ability to transform sales and customer support operations, making it a recognized leader in the G2 Call Contact Center category. This integration capability ensures that teams can maintain better conversations and achieve real business impact, leveraging tools they already use and trust.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.
Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data
Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.
Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.
Reviews
"The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed." - Sara Tiffany
Aircall.io, XCALLY, VICIdial, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.
Popular Business Setting
for Aircall.io
Top Industries
- Internet
- Financial Services
- Entertainment
Popular in
- Small Business
- Mid Market
- Enterprise
Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Aircall.io Use Cases
What solutions does Aircall.io provide for Helpdesk Management?
What benefits does Aircall.io offer for Call Recording?
How does Aircall.io facilitate Communication Management?
What makes Aircall.io ideal for Contact List Management?
How can Aircall.io optimize your Engagement Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed. Testimonial By Sara Tiffany |
|
Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken |
|
Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sara Tiffany General Manager AirTreks |
The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed. Testimonial By Sara Tiffany |
|
Lauren Panken Operating Systems Manager UNTUCKit |
Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken |
|
Ross Bixler VP of Operations Home Bay |
Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler |
Case Studies
CASE STUDY Emplifi (formerly Socialbakers)
CASE STUDY Spaceship
CASE STUDY Superscript
CASE STUDY Too Good To Go
CASE STUDY PropertyGuru
CASE STUDY Balance
Video
1 Cloud Phone System for Sales & Support Teams
Frequently Asked Questions(FAQ)
for Aircall.io
What is Aircall.io?
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
What is Aircall.io used for?
What are the top features of Aircall.io?
Who uses Aircall.io?
What are Aircall.io alternatives?
Peers used Aircall.io for helpdesk management and call recording
Aircall.io Competitors
Aircall.io Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
Aircall.io Integrations
Aircall.io integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Aircall.io
Software Failure Risk Guidance
?for Aircall.io
Overall Risk Meter
Top Failure Risks for Aircall.io
Aircall.io, Inc News
Aircall and Salesforce deliver native voice AI Integration | Aircall
Aircall and Salesforce have launched a native integration between Aircall's AI-powered voice platform and Salesforce Service Cloud Voice. This integration allows service teams to manage calls directly within Salesforce, offering real-time transcriptions, AI-generated next steps, and advanced call routing. The collaboration aims to enhance customer service by providing seamless, personalized support experiences.
Customer Town Hall: 10th Anniversary Special | Aircall
Aircall celebrated its 10th anniversary with a Customer Town Hall, highlighting its focus on AI-powered innovation and customer-centric solutions. Key announcements included the launch of Aircall Workspace, a new interface for enhanced communication, and upcoming features like AI-powered Call Scoring. The event also featured a case study with Breitling, showcasing Aircall's impact on customer communication.
Aircall listed as Twilio Marketplace integration partner | Aircall
Aircall has been listed as a key integration partner in the newly launched Twilio Marketplace, enhancing their decade-long partnership. This collaboration allows seamless integration of Aircall's communication solutions with Twilio, benefiting over 20,000 joint customers by improving sales cycles and customer service. The marketplace offers a hub for customers to explore integrated software tools, expanding their tech capabilities.
Aircall unveils Aircall Workspace | Aircall
Aircall has announced the launch of Aircall Workspace, a platform enhancing its existing system with a new user experience and AI-driven features like call summaries and sentiment analysis. The platform integrates conversations across channels, offering customer intelligence and task automation to improve business efficiency. Currently in open beta, it aims to streamline customer interactions and is customizable to user needs.
Aircall.io, Inc Profile
Company Name
Aircall.io, Inc
Company Website
https://aircall.io/HQ Location
Employees
101-250
Social
Financials
SERIES B
