Aircall.io Overview

Aircall is an AI-powered customer communications platform that enhances business phone systems for high-performing teams. It unifies communication channels and automates routine tasks, providing valuable insights for decision-making. The platform integrates seamlessly with CRM and helpdesk systems, facilitating efficient workflows and improved customer interactions. Aircall's standout feature is its ability to transform sales and customer support operations, making it a recognized leader in the G2 Call Contact Center category. This integration capability ensures that teams can maintain better conversations and achieve real business impact, leveraging tools they already use and trust.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.

Other use cases:

  • Contact List Management
  • Engagement Management
  • Collaboration
  • Workflow Management
  • Training & Onboarding
  • Lead Tracking
  • Conference Call Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Visibility
  • Grow Market Share
  • Launch New Products
  • Improve ROI
  • Improve Internal Communications
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Improve Consistency
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Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.

Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.

Reviews

"For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close." - Kateryna Keretsman

Aircall.io, XCALLY, VICIdial, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Popular Business Setting

for Aircall.io

Top Industries

  • Internet
  • Financial Services
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Aircall.io Customer wins, Customer success stories, Case studies

How can Aircall.io optimize your Helpdesk Management Workflow?

How does Aircall.io facilitate Call Recording?

How does Aircall.io facilitate Communication Management?

How does Aircall.io facilitate Contact List Management?

How efficiently Does Aircall.io manage your Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Aircall.io testimonial

Kateryna Keretsman

Head of BDR

Socialbakers
For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Aircall.io testimonial

Gabriel Marguglio

CEO

Nnextiny
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio
Aircall.io testimonial

Eric Pratt

Managing Partner

Revenueriver
We chose to partner with Aircall because we believe in their solution. Great features and integrations, responsive support, and a pricing structure that makes sense for our clients make partnering with Aircall a slam dunk. Testimonial By Eric Pratt
CUSTOMERS TESTIMONIALS
Aircall.io testimonial

Kateryna Keretsman

Head of BDR

Socialbakers
For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Aircall.io testimonial

Gabriel Marguglio

CEO

Nnextiny
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio
Aircall.io testimonial

Eric Pratt

Managing Partner

Revenueriver
We chose to partner with Aircall because we believe in their solution. Great features and integrations, responsive support, and a pricing structure that makes sense for our clients make partnering with Aircall a slam dunk. Testimonial By Eric Pratt

Swoop Funding - Financial Services

Swoop Funding used Aircall’s cloud-based phone system to improve their sales and support strategy. They wanted to help small businesses find the right funding options. Swoop used Aircall’s API to bui...ld a data-led approach for better customer and employee experiences. The voice solution helped Swoop give personal guidance and support to their clients. This made it easier for business leaders to get the funding they need.

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Vuori - Apparel & Fashion

Vuori used Aircall to grow its customer service team. At first, the team was just one person handling calls and emails. As the company grew, call volume increased and they needed better tools. Aircal...l helped Vuori scale their support operations. This allowed them to deliver better customer experiences as they expanded globally.

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Puls - Consumer Services

Puls used Aircall AI to improve customer communication. They switched from three phone systems to Aircall for better pricing and user experience. Aircall helped Puls reduce overhead costs and simplif...y call management. The change made their customer service smoother and more responsive. Puls now operates across the United States.

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Trusted Health - Health, Wellness And Fitness

Trusted Health uses Aircall’s cloud-based phone system to improve healthcare staffing. The Nurse Advocate Team uses Aircall for both internal and external communication. The mobile app lets the team ...stay connected and manage emergency calls from anywhere. Aircall helps Trusted Health offer a better omnichannel experience for nurses. The flexible system supports job placements and onboarding for nurses across the country.

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Alternative Airlines - Travel

Aircall helped Alternative Airlines, a UK-based travel site, manage business challenges during the global pandemic. The company quickly shifted focus to customer support and streamlined communication... channels to phone and email. Aircall's softphone solution allowed the team to keep operations running smoothly. This helped Alternative Airlines stay ready for growth as travel demand returned.

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Adyen - Financial Services

Adyen uses Aircall and Zendesk to support its global payments platform. The company needed a simple and efficient way to handle complex customer questions. Aircall and Zendesk help Adyen's support te...am provide fast and helpful answers. The solution lets Adyen deliver better customer service and educate users. This helps Adyen keep its reputation for easy and reliable payments.

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1 Cloud Phone System for Sales & Support Teams

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Frequently Asked Questions(FAQ)

for Aircall.io

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .

What are the top features of Aircall.io?

Recording, Personalization and Live monitoring are some of the top features of Aircall.io.

Who uses Aircall.io?

Aircall.io is used by Internet, Financial Services and Entertainment among other industries.

What are Aircall.io alternatives?

XCALLY, VICIdial, DialMyCalls and Text-Em-All are popular alternatives for Aircall.io.
lightning

Peers used Aircall.io for helpdesk management and call recording

Aircall.io Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (125)
Custom Reports

4.51/5 ★

Read Reviews (264)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (125)
Custom Reports

4.51/5 ★

Read Reviews (264)

Software Failure Risk Guidance

?

for Aircall.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Aircall.io

Aircall.io, Inc News

Partnership

Aircall and Salesforce deliver native voice AI Integration | Aircall

Aircall and Salesforce have launched a native integration between Aircall's AI-powered voice platform and Salesforce Service Cloud Voice. This integration allows service teams to manage calls directly within Salesforce, offering real-time transcriptions, AI-generated next steps, and advanced call routing. The collaboration aims to enhance customer service by providing seamless, personalized support experiences.

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Product

Customer Town Hall: 10th Anniversary Special | Aircall

Aircall celebrated its 10th anniversary with a Customer Town Hall, highlighting its focus on AI-powered innovation and customer-centric solutions. Key announcements included the launch of Aircall Workspace, a new interface for enhanced communication, and upcoming features like AI-powered Call Scoring. The event also featured a case study with Breitling, showcasing Aircall's impact on customer communication.

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Partnership

Aircall listed as Twilio Marketplace integration partner | Aircall

Aircall has been listed as a key integration partner in the newly launched Twilio Marketplace, enhancing their decade-long partnership. This collaboration allows seamless integration of Aircall's communication solutions with Twilio, benefiting over 20,000 joint customers by improving sales cycles and customer service. The marketplace offers a hub for customers to explore integrated software tools, expanding their tech capabilities.

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Product

Aircall unveils Aircall Workspace | Aircall

Aircall has announced the launch of Aircall Workspace, a platform enhancing its existing system with a new user experience and AI-driven features like call summaries and sentiment analysis. The platform integrates conversations across channels, offering customer intelligence and task automation to improve business efficiency. Currently in open beta, it aims to streamline customer interactions and is customizable to user needs.

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Aircall.io, Inc Profile

Company Name

Aircall.io, Inc

Company Website

https://aircall.io/

HQ Location

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B